expertcollections.co.uk Reviews 16

TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

16 reviews

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Rated 5 out of 5 stars

Excellent service – fast and effective

I was recommended Expert Collections by a business associate, and they did not disappoint.

I had an outstanding debt for nearly a year with no progress. After instructing them, they recovered the balance very quickly with minimal input required from me.

What really sets them apart is their commercial model. I did not have to pay anything upfront, and their costs were recovered from the debtor. This is a significant advantage compared to other agencies that charge setup fees and then take a percentage on recovery.

The process was straightforward, communication was clear, and the outcome exceeded expectations. I would not hesitate to use them again and would confidently recommend them to others.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible , tried to chase me for a payment which was already paid , swerve these at all cost as they don’t do there homework

Don’t try and worm your way out of it .

27 March 2026
Unprompted review
expertcollections.co.uk logo

Reply from expertcollections.co.uk

To be clear you haven’t engaged us to use our services.

Your company Coastal Recycling Ltd owed an invoice from January that was paid the day after we were instructed by our client.

Job done and overdue invoice collected for our client after we contacted you.

You then proceeded to send expletive laden abusive emails and phone messages to our office which is completely inappropriate.

Rated 5 out of 5 stars

Great company!

Great company!
Gary and his team have been great, communication is exceptional. If you need any help with recovering money then look no further

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Debt paid in record time

Having always undertaken my own debt enforcement or legal proceedings in the past, which are always stressful and time consuming, a trusted partner recommended Expert Collections.
I had the artilery and just needed the amo, and Expert Collections certainly supplied that!
I was truly impressed by how swiftly the overdue monies were paid, far quicker than had I pushed things through to court myself. The process was very straight forward and with zero stress or time out of my day required.
These guys are now my go-to for any future experiences of a similar nature. Highly recommend.

26 June 2025
Unprompted review
Rated 4 out of 5 stars

Successful Debt recovery

Expert Collections were successful in recovering our Debt, would have liked a little more in the way of updates on the portal but I really can't complain and we will be using Expert Collections again in the future

30 May 2025
Rated 5 out of 5 stars

We have used Expert Collections on numerous occasions

We have used Expert Collections on numerous occasions for debt collection. Gary and the team are absolutely fantastic, efficient, friendly and knowledgeable. All the collection's have been 100% retrievable and we have been paid for old debt when we thought it was dead in the water. We have recommended Expert to others and will continue to do so.
If you are in doubt I highly suggest you just make the call and you will be surprised by the outcome.

Thank you!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Best Debt Collection Company

Excellent Company to deal with. Super simple process to list debt and zero collection fees. Honestly couldn't have been easier and wish I'd signed up with these guys to collect an outstanding debt sooner!

23 May 2025
Rated 1 out of 5 stars

Messy, unhelpful and time wasted.

Unfortunately this company accepted a claim and began proceedings but couldn't continue once the client had solicitor support. Questions and attempted answers at unclear requests were met with a rude phone call. Apparently this company is only good for claims that take less than 3 letters and 3 phone calls which is standard practice? No compassion for our position, no advice given just a rude attitude because we requested clarity on a matter that we didn't understand. I doubt by engaging this company you are onboarding "experts". Seems more like bare minimum collections. Most importantly, if a claim cannot be continued, rude phone calls are not necessary. Our Claim will likely be lost due to their lack of ability to understand our position and provide clear guidelines as to what is required and what is within their capabilities. "Expert collections" where you as the customer is expected to be the expert?! Go elsewhere.

6 June 2025
Unprompted review
expertcollections.co.uk logo

Reply from expertcollections.co.uk

Hi Dawn,

The matter you sent to us was dealt with in good faith so we are sorry you feel this way.

We advised that solicitors had been instructed to act for the party that you were try to claim payment from and that they denied liability for the alleged debt.

Accordingly, we gave guidance as to how the matter should be dealt with. We advised as per the court rules, that we recommended a solicitor would be required to deal with a defended legal action.

We were in the process of giving further details as to how that process would work going forward when you unfortunately decided to hang up the phone.

Thanks,

Expert Collections

Rated 1 out of 5 stars

I would not recommend Expert…

I would not recommend Expert Collections. I had to repeatedly chase them for updates, they had little interest in collecting the money I was owed and they closed the case without even collecting the debt. They wouldn’t cooperate with the debtor who was repeatedly blackmailing me to close the case in order for them to pay me (I still haven’t been paid). Karen was very rude on the phone and incredibly short and unprofessional via email.

20 January 2025
Unprompted review
expertcollections.co.uk logo

Reply from expertcollections.co.uk

Hi Becky,

We entered into detailed correspondence on this matter with the party that owed the money.

They originally advised that they had been overcharged by you for work so were only willing to pay part of the amount owed.

We advised the options were to accept the settlement proposed or to respond to the claims re overcharging.

You were unwilling to accept the settlement so we advised that legal action would be necessary to move the matter forward.

You then entered into correspondence with the other party to obtain payment directly so we arranged to close our file without any charges being raised.

Thanks,

Richard

Rated 5 out of 5 stars

Fantastic debt collectors

This company are fantastic at collecting debts. We have used on them on several occasions and in each case, they have been successful. Thoroughly recommend them

15 June 2023
Unprompted review

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