Almost every time I use the telephone land line the internet drops out. The internet goes through frequent but irregular periods of going off line for a couple of minutes or so, then coming back on... See more
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Sorry l am unable to switch to Expert Telecom due to me having already agreed a new deal with BT one day prior to your call. I spoke to Liana who was kind and professional during our chat. I will not... See more
As regards my recent call which was answered by Tamzin, it was a real pleasure to speak with her. She was very polite and dealt with my enquiry easily thus putting my mind at rest concerning certain e... See more
Recent tel. call about direct debits etc. Nothing too serious but Daisy made it sound a pleasure to be helping me. She was courteous and cheerful which was much better than an experience of approx, t... See more
Company details
Written by the company
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Contact info
United Kingdom
- experttelecom.co.uk
You should know
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Helpful Ryan
I received the most helpful response to a problem relating to my phone line and broadband contracts. Ryan very swiftly corrected the problem and has restored my faith in Expert Telecom and its products. Thank you so much for a breath of fresh air. You have saved me a lot of work and expense. And it is still only Monday morning!
7 August 2023
Unprompted review
Sophie was sympathetic to my father in…
Sophie was sympathetic to my father in law’s circumstances and was able to reduce his bill for him
4 August 2023
Unprompted review
All the operators I've had dealing with…
All the operators I've had dealing with have been very helpful and understanding of my lack of proficiency with phone's, land and mobil lines. Also its pleasure to speak with them in language I as an 84 year old can understand
2 August 2023
"Liana" was very helpfull and…
"Liana" was very helpfull and explained that I was overcharged £12 on my annual payment. It had been passed to bank but she assured me that if I advised your organisation once payment had been made,that a credit would be passed.
1 August 2023
Thank You
I was very pleased with the support you kindly gave me regarding my land line phone connection problem.
31 July 2023
Very helpful and supportive.
1 August 2023
Unprompted review
That they understand how important it is for to be connected as your getting old.
Very helpful, and understood how important telephone and Internet are to older people.
1 August 2023
Unprompted review
Excellent customer service
Excellent customer service, always happy to help with queries and advice. I contacted customer support recently and Liana answered my email almost immediately. She resolved my issue quickly, politely and efficiently.
I’m still a happy customer.
30 July 2023
Chelsea was very helpful and was able…
Chelsea was very helpful and was able to action the problem of being over charged. I hope your accounts department do as she indicated.
27 July 2023
Unprompted review
Issue resolved quickly
Issue resolved quickly, friendly and polite service.
26 July 2023
Unprompted review
Her knowledge of the company policies.
26 July 2023
Unprompted review
She seemed positive to resolve my matter
21 July 2023
Unprompted review
Helpful friendly and efficient
26 July 2023
Unprompted review
Hi Chelsea
Hi Chelsea
Many thanks for your excellent service this afternoon, you got me 'out of trouble' with the grandson who was desperate to get playing with games on his iPhone (???)
Thanks again Richard Kelly (01778 345423)
26 July 2023
Unprompted review
Young lady answered the phone
Young lady answered the phone, she was very helpful and sorted my queries out quickly, pleasant and friendly.
26 July 2023
Unprompted review
Thank you Ryan for resolving our…
Thank you Ryan for resolving our telephone issue. It is very much appreciated. It was resolved in a timely manner and the help received was both professional, friendly and helpful. Thank you Expert Telecom.
19 July 2023
Unprompted review
Handover
So far so good with some glitches. Ellie was able to fix a couple of problem areas.
I am still waiting for broadband connectivity to go live.
Too ealy yet to give the fifth star therefore.
18 July 2023
Sorry l am unable to switch to Expert…
Sorry l am unable to switch to Expert Telecom due to me having already agreed a new deal with BT one day prior to your call. I spoke to Liana who was kind and professional during our chat. I will not hesitate to contact you again when my current deal with BT expires. Kind regards, Trevor Shepherd.
18 July 2023
Ryan provided excellent technical…
Ryan provided excellent technical advice and support.
Very happy with level of his knowledge and evident expertise.
15 June 2023
Unprompted review
Hi she was very helpful thank you
12 July 2023
Unprompted review
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