Explore Outdoors Reviews 54

Wish I'd read the reviews now! Standard story by the looks of it - ordered a pair of skiing gloves on 26th February and still haven't received them. Various excuses for a while and then no updates at all and am still chasing. Whoever those 4 blokes are on the "about us" video on their website are, they need to buck their ideas up and provide a decent service as they promise on their site. Appalling - avoid.

Great prices and great service. I needed a bag quickly. They have agreed to send as express delivery so that I get my bag in time.

I ordered a Stratos Men's Jacket on the 16th of February for a gift, which after checking their website advised it was in stock and would take approximately 5 days + manufacturers courier service. It is now Mid April, winter is pretty much over so the gift has totally any kind of use or meaning and after multiple emails back and forth promising updates and I still haven't heard back and am no closer to getting a delivery date. After a few weeks I followed up and was advised it had to be ordered from the manufacturer and there were no updates. I followed up again and received a fairly generic impersonal response again repeating what had been told to me before. The last time I chased for an update I received an email 2 weeks ago advising they would have an update in the next couple of days - however I haven't heard anything yet and shouldn't have to keep chasing. It wasn't visible that it would take over 2 months to order a Jacket as the website leads you to believe it will be 5 days. Little effort has been made on their end to resolve or bother to follow up or even make any genuine gesture of apology for this and generally an impersonal and very poor level of customer service.

I ordered a North face Bag and realised after the fact that standard delivery was 3-5 days. As it was a time sensitive requirement, I emailed the Company and they despatched it express straight away at no extra cost. The bag arrived in time and I am happy to recommend to others their good customer service and low prices.

Disgusting service. Ordered a jacket with 3-5 days delivery - when I followed up ‘supplier issues’ if I wanted it in a hurry then I could choose something else. What they weren’t going to tell me this? Oh no. Ade the guy I’m dealing with kept blaming computer issues. He’s meant to have issued me a return 8 days ago - no sign of it still. Thanks explore outdoors for taking £165 for 2 weeks and never even planning to supply it. Is this company even real???? I’m going to have to follow up with visa claims to get my money back at this rate.

Ordered a North Face overhead bag Wednesday lunch time, received it 2 days later in plenty of time for my trip. Low prices and fast free delivery, whats not to like.

Quick delivery ordered the north face trevail parka - great coat very thin light coat but very warm

Quick delivery. ..great North Face coat. As described. .....very happy with company.

No idea how they've received any positive reviews.

Placed my order on 12th Jan and was expecting it within 5 working days (like it says) however I still haven't received anything or any updates. Tried ringing and just says to email and they haven't responded to my emails.

Has anyone had any luck with refunds or have they just lost their money?

Appalling company, non existent customer service, avoid at all costs. The professional looking website will lure you into buying something that you will never receive. The phone number goes straight to a message asking you to email them, your email will not be answered. AVOID AVOID AVOID! I paid with PayPal so I was able to get my money back relatively easily but please learn from my mistake.

Ordered a jacket as a Christmas gift on the 6th December with the assurance it would arrive 21st-24th, fantastic discount - great! E-mailed them just before Christmas to see if I could get an update to be told there’d been a note put on my account to explain the item had been delayed and wouldn’t arrive before Christmas. I checked out as a guest so as such don’t have an account so I’m unsure how I’d have received this notification without proactively contacting them. Cue apologetic and embarrassing conversation with partner to explain her present wouldn’t be there Christmas Day. A few e-mails back and forth later and I have cancelled my order and had a refund for my payment taken on day one a whole month later, purely because they could not tell me when the item would arrive, just a rather thrilling assurance that these types of orders can arrive any day without prior notice. I’ve even been told that this type of service gains positive feedback, maybe in store if your after an item they don’t stock and they’ll order in for you, but not online. I also wonder how they calculate the 100% customer satisfaction they do proudly paste across their site after reading other reviews like mine. Of course there’s a small disclaimer in their T&Cs stating ‘some’ items ‘may’ have to be ordered from the manufacturer and ‘may’ increase shipping time. This is clearly the rock to which they cling in theses circumstances. It’s a shame that smaller businesses are struggling against bigger retailers but next year I’ll use the likes of Amazon and pay the extra for peace of mind, I’m off now to book a meal for me and my partner now.

Ordered a North face Jacket for my son's birthday last minute and emailed to explain I would need the jacket as soon as possible as he was travelling within the next 3 days. My reply was instantaneous. I was very kindly offered express delivery at no extra charge so that my son could have his jacket in time. Website is super easy to use, customer service was excellent, jacket was perfect, son was very happy! Thank you Explore Outdoors I will definitely be shopping with you again

Excellent customer service, my emails were responded to promptly even over the weekend. The discount on the products is also the best I have seen and well worth it!

Extremely fast delivery and excellent products.

Needed a product to be shipped next day, in my less than tech savvy state I couldn't find the option so I sent a contact form and they were so quick to respond and help. Would definitely recommend.

I ordered my North Face Thermoball coat late on Sunday night and it arrived on Tuesday morning. Great service, excellent price. Thank you.

Great service ! Going to make sure my order is here for Thursday even though I only ordered it yesterday !

Ordered Thermarest Neolite mat from Explore Outdoors as it was the best price available online.

Item arrived in perfect condition in less than 48 hours - very happy both with the mat and the excellent service.

Excellent service and fast delivery. Company was helpful when dealing with an enquiry and sorted it out on the same day. Would recommend this company to anyone.

I only received part of my order and despite emailing them over this issue (4 times) they have still to reply.
I have returned the 2 other purchases as they did not fit and again I have had to email them to ask when I can expect my refund (still waiting for a response) I will be opening a complaint with paypal if I do not receive a response in the next 2 days.
Tried calling them multiple times but is never answered.