ExploreTrip Reviews 

Of the 5 flights booked on a European vacation, ONLY Explore Trip refused to refund my money or issue me a voucher # due to the pandemic for a flight from Madrid to Barcelona. Their tactic is to kick the can down the road until you give up. ALL the rest of my flights which I booked directly with the individual airlines eventually refunded my money. Lesson learned...If possible do not use a travel agency...if you do, you have have to go through them for any refund or voucher...The airlines will not help you. Explore Trip is a SCAM!!!!!!!! RUN!!!!!!

I booked a flight back in December 2019. I’m still dealing with their BS to get a refund. Don’t even bother. File a claim with your credit card company and make sure you have enough evidence to take them down. Most dishonest company I’ve ever seen. Don’t buy from them, don’t give them a chance to take advantage of you.

Please don't purchase a ticket from this site, work directly with an airline, I have been unable to see my parents for over 3 years, as a single mother I have to work and save, finally I got the money to travel, my parents will meet my son, I book the return tickets from Colombia at 3:17 pm, when at 3:29 I didn't receive an email confirmation I called the number 1 888 551 5313, to ask for the email confirmation, the agent told me that the airline did not accept my payment and I have to pay 85 USD additional per passenger to issue those tickets, but I asked why they have those prices then, the agent ask me to cancel and start the refund or pay the difference, I said to cancel the tickets then. The agent assure me that I will have the refund in the next 10 days. Now my money has been taken out of my account. The next day of the purchase the same guy called me back stated that the airline accepted the price of the tickets, I told him that I already got new tickets because what we talk is that he will cancel, and refund. THIS IS SCAM. DONT BUY TICKETS FROM HERE PLEASE.

I'm extremely disappointed with Exploretrip. I can't even get a refund for my plane tickets when the airline is out of business and bankrupt. Bad after-sales service.

Be aware of booking with this company. In may 2020 after my father passed away, I booked a ticket through Exploretrip to attend his funeral. At the checkin counter the airline representative told me that there was no flight for that route. I immediately called Exploretrip and they told me that they buy tickets in bulk many months/years in advance and that flight was cancelled months even before I bought the ticket. Basically they sold me a ticket for a flight that was never going to happen. After many complains with the supervisor they agreed to a partial refund. Well, to make a story short, after one year and countless phone calls and emails with Christopher at the billing department and Elijah at escalation department they told me the same lie, "the refund has been processed, check with your credit card company". I have never received my refund for a lemon ticket that they sold me. My credit card company could not open a dispute because I wrongly agreed to settle for a partial refund with them, hence they told me I should deal directly with the vendor. The representatives at Exploretrip have played this game with me for almost one year now where they claim they refunded the money and when I asked to show me a proof of the money been transferred from their bank to my credit card they disappeared. We even had a three-way phone call with them and my credit card company representative and Christoper kept telling the credit card representative that it's their problem if the money was not received and they couldn't do anything else. How ludicrous. This company is a scam, be aware.

Guys. The people working for this company are scammers. Go directly to credit card companies and request refunds. Trust me, they will not give your money back. Instead they will be telling you all the stories which are not true. I went through this and after listening to all this crap I decided to take a different route. Hope this helps everyone who booked flights on this website.

I am only giving one star because it will not let me give zero. This company is awful. I had a roundtrip flight cancelled in March 2020 for PHL-FRA. Spoke with someone each month from April-June about the refund, kept getting told it was being processed. Over the summer I spoke with the "supervisor" Everitt (spelling?) who said it would be taken care of that month. I also paid an additional $600 that I was to get back because the original card I booked on was no longer open. Spoke to someone in October 2020 who said the cancel was never processed correctly and she would submit it. I call at least monthly to check on the refund and either get told the airline is delayed, I need to call the airline personally, I need to check with my bank, or I just get "disconnected" multiple times...thank you Johnson, Haden, Rockav (spelling again?). Never the same answer, complete scam. Just today I was told still pending airline and supervisor Everitt will be calling me again - looking forward to it.

I have booked through exploretirp during March of 2020 for travelling on 17th April 2020 on AirInida flight from JFK, Newyork, NY to India. Due to pandemic the airline has cancelled the trip and offered to use of this ticketed amount till end of 2021. But in October of 2020, supreme court of India has directed the Airline to refund the ticketed amounts for flights cancelled due to pandemic. But Exploretrip keeps saying they are unable to file for Refund as Airline is not allowing them to. When I reach to the AirIndia, they say that they are processing the refunds and are asking for the 3rd party through which I booked to apply for refund. I even contacted AirIndia in twitter, they are asking for the RA number for my refund request, but Exploretrip doesn't seem to have applied for refund.

This company is the worst ever. No one should book through this company. I had flight cancelation in March 2020 and since then the havent refunded my money. They been lying to me all this time. First they said that the airline didnt process refunds. Then they said the airline started processing but because it took too much time they had to resend my request again which will take more time. Then they said that it will take even more time. Then in October they agree that they will refund my money but they will have to keep processing fee and that they will send check. Then in December they said that they wrote the check in a different currency and that they will have to rewrite it. Its February now and i still havent received my money. When i call now i see they even changed their company name.
This is the worst company ever. I had enough.. i will go through my bank to extract my money from their account as well as ill go after them legally. This is crazy. Dont know how they are in business.

Most awful experience ever. We booked a flight and locked in a price and after we submitted payment we were charged OVER DOUBLE. After numerous phone calls and emails we are still waiting over a week later to have the price difference situation fixed. I will also be submitting a report to Better Business Bureau and seeking legal action solely over the principle and the tiring and reoccurring problem of scammers. This is NOT LEGAL!

As a follow up the airline that I booked through explore trip interjet went bankrupt and I tried getting my money back from explore trip but they keep ignoring my emails and no one answers the phone or there is a long wait. I had to file a complaint to the Consumer Bureau and the Federal Trade Commission after multiple emails asking them to give me back my money! This company is a fraud and I hope the Federal Trade Commission takes action on them! If you have not gotten your money back make sure to report them to your government officials!

scam and when you try to complain it's impossible to get in touch with anyone.

I have sent emails to customer support, escalations and refunds department regarding my reservation. The agents were giving me different answers. The agent said they already refunded it back to the credit card, so I've been waiting and of course that was not true. I've asked for the transaction number to prove that they already initiated the refund, and they could not provide me one. The last agent said, a new ticket number was issued and that she had escalated it to the refunds department to process right away... uhhh... I remember a previous agent giving me an exact date of when they refunded it back. So, yeah, very disappointed, especially since I've been informed by the airline that they already refunded this back last year in April (2020). It is already March 2021, so yeah, a year after.... refund is still not here.

Warning please do not use Explore Trip they are fraud, disrespectful and will give you the run around about your money. Every time I called it would go to the same exact person who continually hung up on me both times.I do not recommend them to know one. I was over charged. They airline said they sent the info back but they claim they never received it which is a lie. I had to contact my bank and file a complaint to get a refund.

Huge scam company! Booked flights with these guys for March 2020. Obviously unable to travel due to Covid. They weren’t able to issue a refund, only a credit, if I paid them more money. Every person I talked to would change the amount I had to pay. Their customer service is a scam set up from people’s homes in India. They have no intention of offering any credits, they just want to scam more money from people. I hope they go bankrupt, and have terrible lives for scamming so many people. Shame! They will say their customer service team with contact you with a resolution, but their is no resolution with these crooked pieces of ****!

THIS IS A REAL SCAM I BOOKED A TICKET THAT WAS LAST FEB 2020 FOR VACATION ON SEPT, DUE TO COVID 19, I REBOOKED IT THEN THEY ASK ME FOR $450 REBOOKING FEE SO ITS FIND FOR ME, AFTER FEW MONTHS DUE TO LOCKDOWN I DECIDED TO CANCEL IT IN THE FIRST AGREEMENT I CAN GET $800 REFUND BUT I HAVE TO WAIT FOR 1-2MONTH SO I WAIT FOR IT, THEN AFTER 2 MONTHS THEY CALLED ME BACK THE GUY WHO CALLED ME HIS NAME IS JOHNSON, HE TOLD ME THAT THE AIRLINE THEYRE NOT GOING TO RUFUND BUT IF WANT I JUST ONLY I GET BACK CAN FOR ATLEAST $400-$500 BUT I HAVE TO WAIT FOR ANOTHER A MONTH THIS TICKETING AGENCY IS REDICULOUS!!!!THEY PLAYING AROUND !!!!THIS AGENCY SHOULD BE REPORTED 101% SCAMERS ITS BETTER TO BUY ON CHEAPOAIR CANADA OR OTHER AGENCY!!! ON CHEAPOAIR IS EASY TO DEAL WITH THEM!!!

Big liars!!! Robbing agents you will have to deal with. They have some home operated setup, more like a family business or group of people to rob people. They are charging 300$ for a cancellation of Air India flight which was cancelled by airlines itself during lockdown. On calling AirIndia, they confirmed they have full refund policy for any flights having travel dates during lockdown. But these Robbers are trying to mint money from that as well.

STAY AWAY FROM ROBBERS LIKE THESE. .book using airlines itself for mental peace!

I had the worst experience with Exploretrip. I booked my AirIndia flight from Chicago to New Delhi for 25 March. However due to lockdown in India, I contacted Exploretrip and cancelled my flight. At the time of cancellation they charged me $69 and told me that I'll be getting my refund within 2-3 statement cycle. It has been 9 months now and I still havent got the refund. I even contacted AirIndia and they told me that my travel agent(ExploreTrip) will issue the refund. I asked a few people on different travel groups about same flight refund for AirIndia and they told me that they have already got their refund from other travel websites. I'll never book my ticket again from Exploretrip and will advise everyone from stay away from this website.

Worst experience. I had a flight canceled one way and airways confirmed that the refund has been made to my agent which happened to be explore trip(as I booked online with them). Its been more than a year and I have been calling and emailing them to prcoess refund but had no luck.
I happen to know somebody else whose same flight was canceled for the same reason and they have already got their refund months back, but they were lucky as they didn't book with exploretrip but with other travel website.
Stay away from Exploretrip, Big scammers!!

DO NOT BOOK WITH Exploretrip !!!! We paid for airline tickets that were cancelled due to Covid in March 2020. I received an email stating they would partially refund my tickets for $446.10 out $700. It would take 2 billing cycles. I contacted Exploretrip in May 2020 and was told again that they would refund my money immediately. I contacted customer service today, December 29, 2020. Customer service Rep said “I don’t know Ma’am. Contact 1-800-787-5690 and speak to Billing. They can tell you what’s going on.”Spoke to Dax at Billing who then said, “No, this is not for that. You need to contact Refunds. But there’s no number for refunds. You need to email them at Escalations@exploretr—-” DO NOT BOOK WITH THIS COMPANY!!!! They are giving clients the run around and not issuing refunds.