Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee... See more
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Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though... See more
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It was a rush experience when I availed the services of Expressunlocks. We’re about to have our flight to US on the day I decided to have my carrier unlock since I’ll be using my phone with another si... See more
Company replied
At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. Yo... See more
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3.1
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5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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I started the unlock process with…
I started the unlock process with Expressunlocks as the price was competative. However that was an intial price for the start checks, there was then a much higher price for the actual unlocking process that was going to take 4 days. I need the phone unlocking before then so did it myself through EE in minuetes. When i contacted Expressunlock to stop the process and refund the second amount of money, the initial amount is not refundable, I had a garbbled email back and no refund. Today, 5 days later, i have recieved the unlocking codes. Not good.
16 October 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. Sorry this has been frustrating.
I can’t look up or resolve your specific order without the IMEI. Please either reply with the IMEI or use the Live Support link on your tracking page so we can pull up your order and help.
A couple of important points from our terms:
- “It is not possible to cancel your order once it is paid for.” (T&C 2.1)
- Refund Policy: “Already Unlocked phones: No refund if you order an unlock for an already unlocked phone.”
Because you had EE unlock the phone before our process completed, that normally makes the order ineligible for a refund. If you want us to investigate further (for example to see why you still received codes), send the IMEI or contact Live Support and we’ll review the order and explain the options.
Thanks,
Charlotte
Great service
instructions were clear and easy to use would recommend this site
16 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much! Really glad the instructions were clear and you’d recommend us. If you ever need help, please have your IMEI ready (we need it to find your order) and use the Live Support on your tracking page so we can sort anything quickly. — Charlotte
Quick and fast and easy
16 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the quick review, really glad it was quick and easy!
Your order placed on Oct 16, 2025 shows Unlock Status: "Unlock Complete" for your iPhone 15 Pro Max (Verizon USA). I can see you paid $24.99 (Eligibility Check) and $68.00 (Standard Unlock) — total $92.99.
To finish the iPhone unlock, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — if it’s still showing locked after that, reply here and I’ll help troubleshoot right away.
Thanks again — Charlotte
Easy and Dependable.
It was easy two step process and prompt as promised. Only thing is read the fine print to know about the $54 charge in step two.
8 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks for the nice review! Glad the two‑step process was quick and easy.
As noted in our Terms: "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." Also, purchases "will appear on your card statements as Expressunlocks."
If you want us to check that $54 charge or have questions, please use Live Support on your tracking page and have your IMEI ready — without an IMEI we can’t look up your specific order.
Expressunlock never did the job ongoing dispute
Expressunlock took my money and said it would take up to 5 days and would probably be allot less than 5 days , after 5 days they then said they wanted another 3 so I told them I was taking the phone to a shop as they had exceeded the 5 days , the shop did it in 18 hrs , I reported them to the bank to get my money back and this is there response to me
Mr Drury
It's important to understand that each dispute incurs a £34.80 fee on our end, in addition to any unlocking fees that may have been returned by your bank. As a result there is now an outstanding unlocking balance due.
View outstanding balance
Unfortunately if the balance is not paid, we will have to blacklist the device in order to recoup our losses from the manufacturer, who we had to pay for your unlock.
We have given you a 7 day grace period to pay the balance, after which on the Wed 22nd Oct 2025 we will unfortunately have to remove the unlock and blacklist your phone. Please note that blacklisting a device is irreversible and will mean it will not work on any network, including the original one.
Great company to deal with please be aware !!
15 October 2025
Unprompted review
Reply from Expressunlocks
Hi — sorry this was frustrating. I can see your order (placed 24 Sep 2025) shows "Unlock Complete however we have not received funds due to transactional disputes", and a balance of £81.00 is due by Wed 22nd Oct 2025 — if unpaid the unlock will be removed and the device blacklisted.
Per our terms, "It is not possible to cancel your order once it is paid for" and our Refund Policy states "Eligibility Check: These checks are non-refundable." Also, where payments are reversed we "are able to successfully recover monies in cases where payment has been reversed or charged back."
Please initiate the outstanding payment via your Tracking page as soon as possible. If you’d like, reply and I’ll guide you step‑by‑step to complete the payment.
— Charlotte
Express Unlock was very professional and reliable
Express Unlock was very professional in handling the unlock, even though the time took longer than estimated. They provided, step by step guide on the status of the unlock,
Their reponse to my inquires were quick, efficient and helpful, and in no time the unlock was completed.
14 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the kind words, I’m glad we got your AT&T iPhone 11 unlocked! Apologies again for the longer wait — as our Terms state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” To complete the iPhone unlock, please “connect the phone to WiFi and turn the phone off and then on;” if you need any help with that or anything else, just reply and I’ll sort it out. — Charlotte
iPhone 13 Max Pro unlocked after $403
My iPhone 13 Max Pro was SIM locked by T-mobile. Expressunlocks charged me $403 to unlock it. Initially on Wed 24 Sep 2025, 18:00 EST, I paid Eligibility Check Payment received: $24.99. On Wed 24 Sep 2025, 18:10 EST, Standard Service Unlocking Payment received: $54.00. On Thu 25 Sep 2025, 06:02 EST, Unfortunately your IMEI has been rejected on Standard Service, due to being either In Contract, Financed, No Active Line, or Outstanding Bills, and requires T-Mobile USA Premium Service which costed me another $174. They said 'The great news is that we can still unlock your device using our Premium Service, which is faster, fully guaranteed, and bypasses most of the restrictions placed on Standard unlocks.' before charging me $174. I thought now finally it will be unlocked.
On Tue 30 Sep 2025, 14:04 EST, they said Your iPhone 13 Pro Max Needs a Higher Tier Service. Thank you for submitting your device for unlocking via our Premium Service. Unfortunately, the request has been rejected, as your phone requires a more expensive unlocking method.
This advanced service is 100% guaranteed to unlock your device within 7 days – or you will receive a full refund directly to your card (not a credit note). I had to pay another $150. So far I have paid $403.
I just forgot about this unlock request and than I get this email
Dear,
This is a brief email to let you know we are aware your unlock is taking too long. We have now prioritised your case.
Your order will be resolved in the next few days.
Thanks for your patience and many apologies, usually our service is very fast, but sometimes there are hiccups as some networks require human intervention.
Rest assured customer service is our number priority. If you have any questions, do not hesitate to ask.
Regards,
Jody
Managing Director
ExpressUnlocks
After spending $403 my iPhone Pro Max which was SIM locked by T-mobile was finally unlocked and hopefully for this honest review I will $10 credited back to my credit card.
13 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks for the honest review and sorry for the hassle. I can see your order status is "Unlock Complete" — glad your iPhone is finally unlocked.
Per our terms: "Eligibility Check: These checks are non-refundable." So I can't put a card refund through for that portion. However, I can issue a $10 credit note to your account to use on any future SIM-unlock order — as our terms say, "Credit Notes can be used against any sim unlocking service, and for any device - simply click 'Use Credit Note' on the checkout page when purchasing. They cannot be used for iCloud Unlocks."
If you'd like that $10 credit applied now, reply "apply credit" and I'll get it sorted. — Charlotte
Got there but longer and more costly than I wanted...
Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though otherwise money wasted. Did get the code about 10hours after process started though.
11 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks for your feedback and I’m sorry the process took longer and cost more than you expected.
Please note, as our Terms state: "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." And our Refund Policy also clarifies: "Eligibility Check: These checks are non-refundable." That’s why the initial £14.99 isn’t refundable.
Good news — your order status is Unlock Complete and your unlock code is 2283715726533233. For non‑iPhones, follow the instructions in our T&Cs: enter the unlocking code when prompted after inserting an incompatible SIM. If the code doesn’t work, we can work with you and our technicians — per our Refund Policy: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
If you’d like, reply here and I’ll help step you through entering the code or troubleshoot any issue.
Reply from Expressunlocks
Hi — thanks for the feedback, glad it was quick and simple!
If you need any further help please send your IMEI — we need it to locate your order and resolve anything specific. In the absence of that reference we can’t address your concerns, so please use the Live Support on your tracking page so we can help straight away.
Quick reminder from our terms: "It is the customers responsibility to check the compatibility of their handset..." (T&C 5.1).
Thanks, Charlotte
Fairly certain this is a scam
10-Oct-2025
Still no actionable response from "Charlotte."
9-Oct-2025
-Response to Charlotte above original post:
Charlotte, you can see a very lengthy back and forth through the chat history. I've been more than patient. If you can't get someone on this from 9a-3p tomorrow (with a scheduled email sent), then I will be requesting a full refund, one way or another.
Fairly certain this is a scam
I've been working back and forth with "Anna" whom I'm convinced is a chatbot now for almost two weeks. Gave set times to reach out for scheduling, paid the fees. Nothing. Requested a full refund due to them not even attempting to render a service and it got real quiet.
6 October 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry for the poor experience and the delay.
To explain what happened: your Oct 2, 2025 order shows as Hard-Locked and a credit note was issued. Per our policies, “Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note” and “Hard-Locked Phones: If your phone is hard-locked by the carrier, no refund is provided.” Also note “Eligibility Check: These checks are non-refundable.”
I can help get this moving: we can escalate to a senior technician and schedule a Remote USB attempt for your Motorola (Remote USB is applicable to Motorola devices), and as our policy states, “Remote USB Unlocks will be refunded back to your card if it is not possible to unlock your device.” Or you can use the credit note at checkout (“Credit Notes can be used against any sim unlocking service, and for any device…”).
Which would you prefer? I’ll arrange it right away.
Overall great service
Overall great service. Fast and efficient and reasonably priced. I have used Express Unlocks many times over the years and will continue to do so.
Would highly recommend.
9 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thank you so much for the lovely feedback and for being a loyal customer over the years. We really appreciate the recommendation!
If you need anything with your current Vodafone UK iPhone Air unlock: your order (placed 09/10/2025) is in process, it’s 11% complete and should be finished within about 21 hours. Reply here if you need help — I’m happy to assist.
— Charlotte
Very easy instructions and rapid unlock…
Very easy instructions and rapid unlock of phone
8 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the kind words! I’m really glad the instructions were easy and your phone was unlocked quickly.
If you ever need help again, please have your IMEI ready so we can locate your order — without an IMEI we can’t address specific issues. Use the Live Support link on your tracking page and we’ll sort anything out.
Thanks, Charlotte
I saw my iPhone XS is sim restriction…
I saw my iPhone XS is sim restriction means is unlocked … thank again and more power
8 October 2025
Unprompted review
Reply from Expressunlocks
Hi — great news if your iPhone XS shows no SIM restriction!
Please complete the unlock by connecting to Wi‑Fi and restarting the phone ("iPhones: connecting the phone to WiFi and turning the phone off and then on;"). To confirm everything on our end I need your IMEI — without it we can’t find your order. Please reply with the IMEI or use Live Support on your tracking page so we can verify and close this out for you.
Thanks and more power,
Charlotte
Very fast and easy
Very fast and easy! If you’re having trouble working directly with your provider, come here! Inexpensive and worth saving your time! Highly recommend!
8 October 2025
Unprompted review
Reply from Expressunlocks
Thanks so much for the glowing review — I’m thrilled it was fast and easy for you and that you’d recommend us! If you ever need help with another unlock or have questions about an order, please use the Live Support on your tracking page — we’ll need your IMEI to look up your order.
Thanks again,
Charlotte
This just gets worse
This just gets worse, Expressunlocks are now threatening to charge me US$189 as a fine for my bank cancelling my payments, or they will blacklist my phone so it can never be used again. I cannot believe this is legal but I don't know how to stop them. I have cancelled my credit card so they can't use the details they have and am investigating my options. I strongly recommend that no one has anything to do with this dreadful company.
Just when I thought it couldn't get any worse, expresunlocks have replied see below) firstly insinuating that it's me that is acting fraudulently for which they are going send me another bill of US$100 for admin costs, secondly stating that they believe the phone to have been stolen (hence their permanently, locking of the phone) and thirdly asking for the order number & IMEI, which I sent (again) in response to their previous reply. WORDS FAIL ME.
8 October 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry this has been stressful.
Our Terms do set out actions for suspected fraud/chargebacks: for example, “we will also forward an invoice for a demand for payment including a £100 administration fee…” and importantly “In case of a dispute arising from the use of a stolen credit card, we will assume the device is also stolen and proceed with an immediate blacklisting of the IMEI, rendering the phone permanently unusable.” The T&Cs also state “It is not possible to cancel your order once it is paid for.”
That said, I can’t look into or challenge any action without your order details (IMEI or order reference). The IMEI is required and important to find your order — in the absence of any reference we cannot address your specific concerns. Please use the Live Support link on your tracking page or reply with your IMEI/order number and I’ll escalate this right away to get it resolved.
Thanks,
Charlotte
Scam to string you along
I paid $28 to expressunlocks.com for what was marketed as an unlock service. After paying they told me the $28 was only a ‘check’ and demanded $198 to unlock plus $70 to remove a reset lock — costs not disclosed at checkout. When I asked for a refund they declared the payment ‘non-refundable’ and stopped replying. I’ve reported the charge to my bank, Visa, and Stripe. This looks like a bait-and-switch; don’t use them.
7 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m sorry this has been stressful.
I can see your order from Oct 7, 2025: one payment of $28.99 for an Eligibility Check for a Galaxy S25 FE (Globe Philippines). Your order status shows: "Only paid for Eligibility Check, awaiting Unlocking Payment of $198.00."
Please note our Terms & Refund Policy: "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "Eligibility Check: These checks are non-refundable." And: "If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service."
If you’d like us to complete the unlock, please initiate the $198 unlocking payment via your Tracking page. If an extra reset-lock service is required it will be shown there and will need payment before we proceed. Once you’ve paid, reply here and I’ll ask our techs to prioritise your order.
The Best & Quickest Way to Unlock my…
The Best & Quickest Way to Unlock my phone. 5mins & I was SIMFREE… Thank You !!!!
6 October 2025
Unprompted review
Reply from Expressunlocks
Charlotte here — thank you! Delighted it was so quick and you’re SIM‑FREE in 5 minutes. If you need anything else, please use the Live Support on your tracking page or reply with your IMEI so we can pull up your order and help right away.
It took longer than indicated to get…
It took longer than indicated to get the code. Worked perfectly when it did arrive
18 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks for the feedback and sorry it took longer than expected. I’m glad the code worked when it arrived.
Please note that "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee," and "These delivery times are variable and can decrease as well as increase without notice."
If you want us to investigate the delay we’ll need your IMEI to find your order — without that reference we can’t look into your specific case. Please use the Live Support on your tracking page to send the IMEI and we’ll take a closer look.
Thanks,
Charlotte
Avoid this service
I had a very poor experience with Express Unlocks. Their “support” is essentially just a chatbot that keeps giving you the runaround instead of providing real help.
I paid for their service, but after weeks of delays and no proper resolution, I had to go through my credit card company to get my refund. Only then was the issue finally sorted after one month and lots of back and forth with Anna the chatbot.
They do not provide the reliable, professional service they advertise. If you’re considering using them, I would strongly recommend avoiding this company and saving yourself the hassle.
4 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you had such a frustrating experience — that’s not what we want for our customers.
I can see your order (placed 04 Sep 2025) is marked "Service Cancelled" and that your €76 Standard unlock was refunded. The €26.99 Eligibility Check remains non-refundable — as our policy states: "Eligibility Check: These checks are non-refundable." If the phone didn’t meet the criteria a Premium Service may have been required; that’s shown in the order status.
If you’d like I can escalate this for a manual review to confirm why the order was cancelled (blacklist, criteria mismatch or need for Premium) and outline the next steps. Please reply with your order number or IMEI and I’ll get a senior agent to look into it right away.
Sorry again for the hassle — I’d like to help fix this.
— Charlotte
The experience was very good
The experience was very good, the process was very quickly. I recommend.
3 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the kind words, really glad it was quick and smooth for you! I can see your order status is "Unlock Complete." To finish, please connect your iPhone to WiFi and turn it off and on — as our instructions say, "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need anything else, just reply and I’ll help. — Charlotte
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