Exrain Reviews 78

TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

First of all the the size had to match my bedding. Several other services didn't get there, but one of Exrain sizes matches perfect. When ordering I understood that I will have to wait as products are... See more

Company replied

Rated 1 out of 5 stars

Please don't buy from this shop I spend time creating my designs but these people are selling my designs without permission or payment. Customers should know that because of shops like this many arti... See more

Rated 1 out of 5 stars

I can't reall write a review on something l haven't received! Where are the floor mats?! It showed up on my charge statement...but no mats! I would've given a -0 rating, but that wasn't offered. Not r... See more

Company replied

Rated 3 out of 5 stars

I placed an order that was immediately refunded... I reachedout to company to no avail. Was never told why... so I reordered and many days later it is still being processed. If it ever dies ship I wil... See more

Company replied

Company details

Written by the company

How you decorate and style your bedroom tells a lot about yourself. As easy as a breeze, Exrain promises to bring heaven to you with the most trendy and high-quality bedding items. With our huge collections, you can find your favorite curtains, blankets, carpet rugs etc. at no time. We only allow the best designs to be sold with affordable prices under our brand.


Contact info

2.9

Average

TrustScore 3 out of 5

78 reviews

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Rated 1 out of 5 stars

in the photo of Mickey Mouse Gucci was…

in the photo of Mickey Mouse Gucci was look nice but in real sheets they were terrible. You can get sore to the eyes if you stare at the Gucci printed cuz it was very blurry. Cheap quality of printing. when i asked them for return or exchange by sent them to this company but they keep asking and asking me to send photo again and again. they had this sheets at their company why don't they take a look on a quality of printing as i claimed? they seem helping by asking if i need any help but when i asked them for help they didn't do anything. this is the differences between purchasing stuff from some china company and Amazon. They are way too far from Amazon Standard. No wonder why Amazon is the most rich company in the world coz their stardard is unbeatable. please look carefullly if you want to purchase the sheets here coz you will never get return,refund or exchange as same as you put banana in the elephant's mouth, they will not gonna return banana to you.

27 December 2020
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Reply from Exrain

We at Exrain are really sorry that you have had such bad experience. We understand that you are frustrated and would love to help make it up for you. Please contact us at support@exrain.com so our agents can take good care of you.

Rated 1 out of 5 stars

Very bad services

23 December 2020
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Reply from Exrain

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at support@exrain.com so we can make things right

Rated 1 out of 5 stars

Item never arrived

Item never arrived. I tried to getab refund and they stopped emailing me back. Will do a charge back on them.

21 December 2020
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Reply from Exrain

Hello Angela , we are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased order for Christmas season and the complicated situation of Covid-19, the shipping unit has been overload and are pushing everyday to get you your order in time. Please be patience! If you need any further assistance or information, please contact us at support@exrain.com and we would get back to you as soon as possible. Thank you!

Rated 2 out of 5 stars

I still haven’t received my…

I still haven’t received my confirmation email that my product has been shipped I’ve been waiting for over a month now extremely disappointed as this was a gift to my mom for Christmas.

15 December 2020
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Reply from Exrain

Hello Raenalyn, we are really sorry to hear that you haven't received your order yet. As we truly want to listen to your problem and make the thing right, please do not hesitate to send us an email to support@exrain.com so our agents can help you out.

Rated 1 out of 5 stars

Worst product ever I got my order…

Worst product ever I got my order yesterday it seems as thou they are shipping my duvet cover separately...trash very upset as it was a Christmas gift for my daughter.

12 December 2020
Unprompted review
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Reply from Exrain

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Please provide us with the issue via support email so we can make it right

Rated 1 out of 5 stars

I did not receive my order

I did not receive my order. The customer service number is always busy. I received an “auto response” to my email at customer support.

11 December 2020
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Reply from Exrain

We did reply to your email to keep you updated. Please check your mailbox/spam box accordingly for further clarification. For further concern, please reach us at support@exrain.com, we will be there

Rated 1 out of 5 stars

Do not waste your time or money

I purchased a duvet cover November 20th and item never shipped. Called multiple times phone just rings until you eventually get a busy tone. Emailed on November 28th and recieved automated message stating due to large submission requests they are behind and will get back to me as soon as possible. Other then asking to be reviewed/rated I haven't actually had any form of communication as to why 21 days later all I have is lost money and time. DO NOT ORDER FROM THEM.

11 December 2020
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Reply from Exrain

We are sorry that your experience at Canawan didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at support@exrain.com. Again, thank you for your feedback!”

Rated 1 out of 5 stars

Good product horrible service

I’ve been trying to reach customer service for over a week and a half , a few emails, Facebook message and their website contact us option and nobody is bothering to reach back all I want to know is where my order that I paid for more then 2 weeks ago is

29 November 2020
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Reply from Exrain

I am sorry for any inconvenience caused. We did send you several emails giving tracking number of this order to keep you updated. Please check your mail/spam box to for further information.

Rated 5 out of 5 stars

Good product & customer service.

First of all the the size had to match my bedding. Several other services didn't get there, but one of Exrain sizes matches perfect. When ordering I understood that I will have to wait as products are being prepared after order. The package came to Riga, Latvia in 1,5 moths. The product is in a very good quality - worth the high price. By the title image I thought that bed sheet will be in gray color, but it came printed with the same picture what actually is nice. The material feels great - soft. I contacted support for washing advice as I didn't find it within the product & they quickly responded. I am going to order several more sets.

28 November 2020
Unprompted review
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Reply from Exrain

Big thanks for your feedback. We will try to shorten the turnaround time in the near future!!

Rated 1 out of 5 stars
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Reply from Exrain

We sent email providing updates on item status already, please check your mail box for further information. Unfortunately, the coronavirus is still causing delays all over - in US Customs and the USPS, for example. We are being told that they are working through their backlogs, and we know that packages are being delivered - it's just that some are taking longer than usual, and for that, we can only apologize.

Rated 5 out of 5 stars

I received my Gucci set and was very…

I received my Gucci set and was very pleased the only down fall is that the flat sheet is really small not true to size for a queen bed im all ready looking to buy another one i like it so much you wont. Be disappoint.i love it.👍🏾👍🏾

1 November 2020
Unprompted review
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Reply from Exrain

Love your feedback. We will note and try to make flat sheet true to each size in the near future!

Rated 1 out of 5 stars

Do NOT purchase a single product from…

Do NOT purchase a single product from this company! I ordered some bedding and it's cheap, colors are tacky, and they came damaged. I have been trying to return the items and they don't send return labels or return address to return for my refund! TRASH SCAM BUSINESS

20 October 2020
Unprompted review
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Reply from Exrain

I am sorry to hear that the item did not match your expectation. Please provide us with picture of the item so we can check how it is incorrect or damaged as mentioned via email: support@exrain.com. We will check and support you then.

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