Extra Mile Vanlines Reviews 181

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant price increases, often double or more than the initial quote, which they found misleading and unexpected. People frequently mentioned issues with the service, including poor communication, unhelpful staff, and a lack of transparency regarding pricing and processes. The staff were often described as rude and unprofessional, with some instances of customers feeling pressured regarding payments. Delivery services were also a major concern, with many experiencing delays, missed appointments, and items arriving damaged or incomplete. Additionally, customers faced problems with payment, such as unexpected fees, demands for cash, and difficulty getting refunds for services not rendered.

What people talk about most

Price

Clients share negative opinions on price, with many reporting that initial quotes were significantly lower... See more

Service

People report negative experiences with service, often describing it as a nightmare due to issues like hidden... See more

Staff

Consumers find staff to be unprofessional, with many reporting rude, unhelpful, or challenging behavior from... See more

Delivery service

Users describe negative interactions with delivery services, frequently reporting significant delays and... See more

Payment

Reviewers highlight negative aspects of payment, with many feeling dissatisfied due to unexpected charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wildly dishonest company. Sent photos of EVERYTHING included to be moved. Agent under quoted the sale. Mover gets here and presents quote that is ~2x the original price. Refused services. Do not use t... See more

Company replied

Rated 1 out of 5 stars

Total scam! Waited for the call back for the past 3 weeks after paying $1000+ deposit. Literally 2 days before my move I finally got a call and telling me the arrangement from their side wont work for... See more

Company replied

Rated 3 out of 5 stars

I am using Extra Miles Vanlines to move from PA to FL and I wanted to leave a fair and honest review of my experience for everyone else that has plans to move in the future. At first... See more

Company replied

Rated 3 out of 5 stars

There are lots of moving parts to a process like this, so not everything went smoothly. I get it. At the end of the day, their people really did try to resolve! Thanks for working with me on this!... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Piano moving service
  4. Delivery Company
  5. Transportation service

Written by the company

We are a moving broker who is committed to doing things differently. Transparency is our North star and we always follow it. Our relocation consultants are experts in creating personalized moving plans that cater to your specific needs. With highly competitive prices and fast, efficient, and professional moving companies we guarantee a seamless move. Trust us to take care of everything for you. Sit back, relax, and let us handle the hard work. Our mission is to make your move stress-free and affordable, whether you’re relocating across Town or all the way across the Continental United States. Our expertise includes both local and long-distance moves, and we also offer storage solutions for our clients. You can rely on us to provide dependable and hassle-free moving services. You deserve a perfect performance when it comes to relocating. With years of experience in making the right moves, we make relocation a breeze. Our team will collaborate with you to select the moving services that best suit your needs.


Contact info

2.0

Poor

TrustScore 2 out of 5

181 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Breanna was sweet she was very…

Breanna was sweet she was very professional and helpful pricing was great everything came on time! Great company!!! Highly recommended!

11 April 2025
Unprompted review
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Reply from Extra Mile Vanlines

We agree, Breanna is the best! Thank you for taking the time to leave this review, it is appreciated!

Rated 5 out of 5 stars

The movers from Extra Mile Vanlines…

The movers from Extra Mile Vanlines were not only professional but also friendly and easy to talk to. They kept me updated throughout the process and ensured that all my needs were addressed. It was a pleasure to work with them.

13 March 2025
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Reply from Extra Mile Vanlines

Thank you Anna, best of luck in your new home!

Rated 5 out of 5 stars

Exceptional Service

Extra Mile Vanlines truly excels in their service! The team arrived on time, displayed professionalism, and treated my belongings with utmost care. Everything was delivered in flawless condition. I couldn't have hoped for a better experience.

11 March 2025
Rated 1 out of 5 stars

Have had to call Etna police and file a…

Have had to call Etna police and file a Theft by deception with this band of gypsies...They will make you place your life on hold waiting for just a shread of information to find out where the creeps hid my furniture. They broker to other trucking companies who wont get back to you when they tell you they will be at your drop off point, then tell you to stop calling Extra Mile when the brokered trucking company cant be found. This is my true experience..I finially called the State of Virginia to locate the Actual owner of Extra Mile van lines. Raj...Derek Cried to me not to call and disturb his office again since I got his boss involved. On a 3 way conference call Gumball was as sweet as could be speaking to Chuck and Chris Duffy, but when we called again he started with his lies and 30 day legal delivery time. Everyone has the opportunity to dig into the backgrounds of the brokers who initially tell you they have your back so they can gain your deposit..This company owns no trucks. They enlist (BAD SEEDS) "Raj" the owner told me...These truckers are to be bonded as their contract states. However I have been informed my trucker has a past....Go ahead Extra Mile Dispute me. It is not over yet...

11 March 2025
Unprompted review
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Reply from Extra Mile Vanlines

Hello Chris. We are sorry you did not feel your move went as planned. However-In your contract, you clearly have a 30 day delivery window. No action was taken by police because Extra Mile did nothing wrong. We are well within the delivery window. Also, on our website, which states clearly that we are a broker, all information on our company can be found.

Rated 5 out of 5 stars

My family and I had a wonderful moving…

My family and I had a wonderful moving experience with Extra Mile Vanlines. They handled our move with the utmost professionalism and care, making sure everything was packed and transported safely. The movers were friendly and took the time to address all of our concerns. I was impressed with their problem-solving skills and their ability to adapt to unforeseen situations. Overall, they provided excellent service, and I’m grateful for their efforts

19 March 2025
Unprompted review
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Reply from Extra Mile Vanlines

Thank you Mr. Edwards, it was our pleasure.

Rated 1 out of 5 stars

Please DO NOT waste your time or money…

Please DO NOT waste your time or money using this company. They are a complete SCAM. I was quoted $1450 to move 300 miles from Arizona to LA. They claimed my price was discounted bc I wasn’t moving that many items and they had another load scheduled on the same date and route. I was happy I had finally secured movers and a truck to get all my things to LA in time for work. I paid my $500 and thought everything was set. Boy was I wrong. I also wasn’t aware that Extra Miles Van brokers another company to complete the job, so when they arrived on Saturday March 1st I was a bit confused when they claimed they were going to take an estimate. After about 10-15 minutes. They handed me an estimate for $2,550. They claimed that it didn’t matter what price Extra Miles quoted bc they were brokered for the deal and that was their price. They told me I would need to agree to pay in order for them to complete the job. I was completely appalled and canceled immediately. I called Extra Miles Vans to make them aware of the situation and request my refund and they laughed in my face. They said the deposit was non refundable since I cancelled the job on-site. I ended up having to drive a U-Haul myself and find movers on task rabbit. A horrible business!! Do not even waste your breath with them. They are a complete joke and scam of a business.

1 March 2025
Unprompted review
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Reply from Extra Mile Vanlines

Leah, I am looking into this for you to come to a resolution. The only thing that would cause a move to increase is if there were additional items at time of pickup. Allow me to gather some information and I will be in touch.

Rated 4 out of 5 stars

Stress-Free Move

Moving can be a daunting task, but the team at Extra Mile Vanlines made it stress-free. They were very communicative, keeping us informed every step of the way. The movers were friendly and worked tirelessly to get everything done on schedule. It was a relief to have such a reliable company taking charge of our move.

7 February 2025
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Reply from Extra Mile Vanlines

Iry, we are so glad we could make your move stress-free!

Rated 5 out of 5 stars

Extra Mile Vanlines provided an…

Extra Mile Vanlines provided an exceptional moving experience. From the initial consultation to the final delivery, everything was handled with professionalism and care. The team was efficient and courteous, making my move a breeze.

12 February 2025
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Reply from Extra Mile Vanlines

Abby, so happy that we could provide you with an easy-breezy move. Thanks for taking the time to leave this review and best of luck to you!

Rated 4 out of 5 stars

Choosing Extra Mile Vanlines was the…

Choosing Extra Mile Vanlines was the best decision for our cross-country move. The movers were courteous and diligent, taking great care with our furniture and valuables. They truly do go the extra mile to make sure their customers are happy.

17 February 2025
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Reply from Extra Mile Vanlines

Thank you sir, it was our pleasure to take care of you and your family.

Rated 5 out of 5 stars

Outstanding service from Extra Mile…

Outstanding service from Extra Mile Vanlines! The team was incredibly careful with my fragile items and ensured everything was packed securely. They were quick, organized, and attentive to my requests. I’ve never had such a smooth move before.

24 February 2025
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Reply from Extra Mile Vanlines

Thanks Rebecca, we wish you much happiness in your new home.

Rated 5 out of 5 stars

Not My Best Experience

They took longer than expected and left some packing materials behind. They did apologize, though.

19 March 2025
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Reply from Extra Mile Vanlines

Nathan, we apologize if we didn't quite hit the mark with the packing materials. That should never happen, as we want every move to be as clean and stress-free as possible. Please reach out to our office so we can help.

Rated 5 out of 5 stars

Perfect Long-Distance Move

Moving cross-country was a breeze with these guys. Everything arrived intact and on schedule. Couldn't have asked for better service.

19 March 2025
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Reply from Extra Mile Vanlines

Thank you for the great review Liam, it is much appreciated.

Rated 5 out of 5 stars

Extra Mile Vanlines made my moving…

Extra Mile Vanlines made my moving experience seamless and stress-free. The staff was friendly and professional, and they went above and beyond to ensure everything was done to my satisfaction. I appreciate their attention to detail and timeliness.

5 February 2025
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Reply from Extra Mile Vanlines

Thank you Henry, we love going the extra mile for our clients!

Rated 2 out of 5 stars

Removed

Removed!!!!!

10 March 2025
Unprompted review
Extra Mile Vanlines logo

Reply from Extra Mile Vanlines

Thank you for allowing us the opportunity to take care of this for you and resolve this issue. We are glad you are happy now, and we thank you for updating the review.

Rated 5 out of 5 stars

Extra Mile Vanlines truly went the…

Extra Mile Vanlines truly went the extra mile for us during our interstate move. The coordination and care they demonstrated were remarkable. The movers were polite and skilled, handling our items with the utmost care. They navigated complex logistics without a hitch, making our transition to a new home much smoother than anticipated. I was thoroughly satisfied with their service and would not hesitate to hire them again.

20 February 2025
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Reply from Extra Mile Vanlines

Mrs. Jack, thank you for taking the time to leave this review. We wish you much happiness in your new home.

Rated 5 out of 5 stars

Extra Mile Vanlines provided an…

Extra Mile Vanlines provided an exceptional moving experience. From start to finish, their professionalism and attention to detail were clear. They carefully wrapped and packed all my items, ensuring nothing was damaged during transport. The team was also punctual and worked efficiently to complete the move in the estimated timeframe. I was particularly impressed with their effective communication throughout the process. I highly recommend their services to anyone planning a move.

24 January 2025
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Reply from Extra Mile Vanlines

Thank you Kathleen. We love going the extra mile for our clients!

Rated 5 out of 5 stars

Choosing Extra Mile Vanlines was the…

Choosing Extra Mile Vanlines was the best decision I made for my move. Their team was efficient and meticulous in packing and handling all our items. They were also incredibly patient with my questions and were flexible with scheduling changes. Their dedication to ensuring a successful move was evident in every interaction. I was truly impressed by their commitment to providing top-notch service, making the moving process far less daunting. I couldn’t have asked for a better experience.

11 February 2025
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Reply from Extra Mile Vanlines

Sophia, thanks for your great review, and for entrusting your move to Extra Mile.

Rated 5 out of 5 stars

Moving can be quite stressful

Moving can be quite stressful, but Extra Mile Vanlines made it a breeze. Their team was highly responsive, and they communicated with me at every stage of the process. On the day of the move, the crew arrived right on time and worked diligently to pack and move our items. Their attention to detail and careful handling of our belongings were commendable. Everything arrived at our new home in perfect condition. I am thankful for their exceptional service and highly recommend them.

4 February 2025
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Reply from Extra Mile Vanlines

Greg, thanks for your great review, and for entrusting your move to Extra Mile.

Rated 5 out of 5 stars

I had a truly satisfying experience…

I had a truly satisfying experience with Extra Mile Vanlines. Their customer service is exceptional, and they made sure to address all my concerns. The moving crew was highly efficient and professional, working tirelessly to ensure everything was packed and moved safely. They even managed to handle my antique furniture with extra care, which was a huge relief. The entire process was stress-free, thanks to their capable team. I am extremely satisfied with my decision to hire them.

9 February 2025
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Reply from Extra Mile Vanlines

Thank you for taking the time to leave this review Tim. We truly appreciate it. Best of luck in your new home!

Rated 5 out of 5 stars

Extra Mile Vanlines went above and…

Extra Mile Vanlines went above and beyond during my recent move. From the initial consultation to the unloading of the last box, everything was seamless. Their team was friendly and accommodating, even when I had last-minute changes. They managed to pack and transport all my belongings without a single scratch, reflecting their careful attention to detail. Their pricing was also fair, especially considering their outstanding service. I wouldn't hesitate to use their services again in the future.

2 February 2025
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Reply from Extra Mile Vanlines

Thank you Mrs. Ammy, we love going the extra mile for our clients! It was a pleasure dealing with you and your family.

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