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Company details

  1. Online marketplace
  2. Clothes market
  3. Sunglasses shop
  4. Watch shop

Written by the company

EXTRANO IS A START UP CLOTHING BRAND IN THE UK. WE ARE AIMING TO PROVIDE HONEST QUALITY AND VALUE TO ALL OF OUR CUSTOMERS.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great customer service

My order was a bit delayed in the post but when I emailed customer service team they responded pretty quickly and tommy helped me to track my order. The order already came with free postage so I can't really fault them.
I can also say that tommy from customer service is a star and he really made my day

20 February 2022
Unprompted review
Rated 5 out of 5 stars

Positive experience

I like the quality of the product.
Prices are reasonable but I think putting more options for delivery like express delivery will be a bonus

9 February 2022
Unprompted review
Extrano UK logo

Reply from Extrano UK

Dear Tom,
Thank you so much for taking time to leave us a review.
We are aiming to add more options for delivery as soon as we are able to. We understand how important it is to have more options that suits everyone.
Again thank you so much for giving us your valuable feedback.

Extrano Customer Service

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