Extreme Homecare Oven Cleaning Reviews 

391
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

26th May - Pattingham I was behind one of your vans in the coop car park (CD59 XWM) and he stopped in the middle of the car park, due to me being in a new car I accidentally pressed my my horn and... See more

Rated 5 out of 5 stars

My oven, washing machine and dishwasher were cleaned yesterday to perfection. Shiny and bright, as new! I would like to thank the young man who provided these miracles. He was attentive and thorough a... See more

Company replied

Rated 4 out of 5 stars

The man who came was very helpful in sorting out which appliances to clean as my cooker didn't require cleaning due to using air fryer now. Was pleased with the 3 appliances he cleaned. However his ap... See more

Company replied

Rated 5 out of 5 stars

John Tse is an absolute asset to Extreme Homecare - his cleaning was second to none - the ovens look brand new and he was friendly, courteous, thorough and extremely tidy in his work. I hope this gets... See more

Company details

  1. House cleaning service

Written by the company

Extreme Homecare Oven Cleaning Ltd Local Oven Cleaning | Oven Cleaning, Hob Cleaning, Hampshire, Surrey, Berkshire. | Home


Contact info

3.9

Great

TrustScore 4 out of 5

391 reviews

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3.9

All reviews

(391)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Excellent job carried out by Danny in a professional and friendly manner. Always had good service from Extreme Homecare and would thoroughly recommend.

4 September 2023
Unprompted review
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Rated 5 out of 5 stars

Danny was very professional

Danny was very professional, he wore shoe protectors which I appreciate, the oven is gleaming.

1 September 2023
Unprompted review
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Reply from Extreme Homecare Oven Cleaning

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Rated 5 out of 5 stars

Great job!

I had my oven, washing machine and dishwasher cleaned today and it was great. I was notified that he was on his way, he was respectful and professional, protecting the floor and cleaning up any mess made. He explained everything to me and was extremely polite.

1 September 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent throughout

Excellent communication from booking to arrival of cleaner.
Very polite and knowledgeable young man who did a first-class job on our double oven and inner racks.

31 August 2023
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service
Really good quality of clean

1 September 2023
Unprompted review
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Rated 1 out of 5 stars

Flooded kitchen, rude service, no refund

The technician flooded our kitchen by not replacing the filter properly. The company then wouldn’t send him back to help my pregnant wife deal with it until 6 hours later. (We notified them of the issue as soon as it was detected within 90mins)

So far, company have been rude and refused to give a refund - instead only offering £30 as good will for hours of us having to dry the kitchen, under utilities and causing the floor to warp. Not to mention having to ruin towels cleaning dirty water.

Still to this date, they refuse to offer a refund despite all the issue and damage they have caused.

Steer well clear and choose a different company - these can’t be trusted.

It really isn’t worth the risk.

11 August 2023
Unprompted review
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Reply from Extreme Homecare Oven Cleaning

We are sorry you had reason to complain however your comments are not quite accurate. You contacted us over 2 hours AFTER the technician left your property and we were unfortunately unable to send him back straight away as he was in another job over 20 miles away, and when he did return he was turned away at the door.
You state the company has refused to give a refund when we HAVE given you a refund for the washing machine clean as a goodwill gesture for the filter cap not being secured properly.
We are sorry that you feel that we have been rude to you or your wife however we have checked the recorded telephone calls and found that not to be true either.
You stated that the towels you used to mop up the water has damaged them by them getting wet - to date you have still not provided any evidence of this damage.
We know things can be stressful in the latter stages of a pregnancy and again apologise for any stress caused and wish you both well for the birth.

Rated 5 out of 5 stars

Great Customer services

Customer services kept me updated of any changes and ensured they also suited my schedule and not just the technicians. Technician arrived pretty much on time. Was friendly and did a fantastic job on my ovens.

31 August 2023
Unprompted review
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Reply from Extreme Homecare Oven Cleaning

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Rated 5 out of 5 stars

Double Oven Clean

Engineer did a cracking job. Very satisfied. Pleasant young man to boot.

31 August 2023
Unprompted review
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Reply from Extreme Homecare Oven Cleaning

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Rated 1 out of 5 stars

Cancelled my service and didn’t inform me and lied to cover their back

Their services is poor they cancelled my appointment without letting me know. They called the 30th august 2023 offering an oven cleaning service to which I didn’t want, I said I wish to proceed and have my washing machine, dish washer and dryer cleaned. I got a text message message on the 30th Aug 2023 to say they would come on the 31st August 2023 between 10-12. I called today 31st of Aug 2023 to confirm my appointment and was told firstly that someone from extreme home care called on the 30th Aug 2023 and spoke to my tenant or previous home owner who said they never requested this service but I explained to Jade that I never said that I said I don’t wish to have my oven cleaned I wanted their other services and then she said it was the system fault and that they were not even in the area today so don’t know why it was booked in. When I explained I had to pay for childcare to look after my children as they have allergies and can’t be around when the cleaning is done she didn’t even seem to care but to say she just got in. When I told her that their services is appalling and wish to speak
To manager she just wanted to get me off of the phone and didn’t even want to be on the phone. I understand that mistake happens but to say that they spoke to a tenant of mine on my phone number to whom said they don’t live at my address is a lie that conversation never took place they cancelled my appointment and lied which isn’t a good customer service. If you make a mistake own up to it but don’t lie.

31 August 2023
Unprompted review
Rated 3 out of 5 stars

Dishwasher only partially cleaned I…

Dishwasher only partially cleaned I spent about 30 minutes finishing the cleaning off

30 August 2023
Unprompted review
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Reply from Extreme Homecare Oven Cleaning

Thank you for taking the time to leave a review! We are sorry that our service wasn't up to our usual high standards. We have tried to contact you to discuss.

Rated 5 out of 5 stars

Cooker like new

Cooker like new. Absolutely brilliant job. Would not hesitate to recommend this company and the technician.
Very happy

26 August 2023
Unprompted review
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Reply from Extreme Homecare Oven Cleaning

Thank you for taking the time to leave a review!

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