Esso Reviews 

I filled up my motorcycle at this station and entered the shop to pay for the fuel. I was wearing my helmet & earplugs. I held my card out to indicate how I would pay for the fuel. The staff member said something which I didn't hear but assumed he was indicating the pump and amount, and I swiped my card, declined a receipt and left the shop. I mounted my bike and prepared to leave, when I was aware that the staff member had come out of the shop and was shouting something to me and indicated I should return to the counter, which I did. It turned out that I had been charged for a lesser amount of fuel which was drawn by another customer and he had been charged the greater amount for my fuel. Both the other customer and I agreed it was an unfortunate error and obviously the solution was to cancel both transactions and then each would pay for our own fuel. However, the attendant stated that this was impossible and that we should resolve the issue ourselves. He maintained that it was not possible to refund the amounts and maintained this position even after consulting his manager on the phone. Neither myself or the other customer had any cash on our persons and were not in a position to resolve the issue as proposed by the attendant. Despite our exhortations to the attendant over some twenty minutes to simply reverse the transactions and allow us to pay for the correct fuel.or for me to simply pay the difference by a simple card transaction, which would allow the difference to be taken out of the till and given to the other customer, the attendant (and his manager who was still listening on the phone,) simply refused to consider any other optionsand insisted that he would not reverse the transactions, or make a refund to start a fresh transaction, or take a secondary payment, and that we would just have to sort it out ourselves. Eventually, the other customer and myself agreed that, since we both had places to be, he would have to trust me to pay him at a later date by comng to his home and pay him the difference. As we left, I noticed that there was actually a cash machine on the forecourt, (which charged me for withdrawing the money!) and I was able to pay (less 27pence which I didn't have) the other customer. It is entirely unacceptable that the attendant (and his manager), either couldn't or wouldn't cancel the transactions to allow each of us to pay the correct amounts for our respective fuel. It is entirely unacceptable that both myself and the other customer lost , (admittedly a small amount in the grand scheme of things), further money by the attendant/manager's intransigence by maintaining their position to the detriment and inconvenience of the customers.
I trust ESSO will pursue this issue with the staff at this station and discover either how their systems cannot refund or reverse payments or accept additional payment or why the staff simply refused to consider any reasonable alternatives. This is a local station to both me, (running two cars and a motorcycle), and the other customer, (three cars and a lorry).... I don't expect it will be the station of choice for either of us in the future! AND.... the Esso/ exxonmobil complaints webpage doesn't offer enough space to outline one's complaint!!

I have had customer surveys from Esso from time to time, but nothing changes with the ongoing issues at the station I was using.

I wanted to get fuel a few weeks ago, but travelling to the usual station I found it was closed with no pumps available due to a delivery. This was just before lunch on a Wednesday. I discovered it would be at least 45 minutes before they were open again. Quite a few cars pulled in and then drove off whist I was there.

I went to another station, but this turned out to be a Tesco so no triple Nectar points available.

I tried reporting my experience through an online form, but that would not allow normal typing with characters jumping all over the place. I then phoned and left my details because it stated the office was closed despite it being during their advertised open hours.

I phoned again and was advised to e-mail any complaint. I did this, then got a phone call two days later responding to my first message.

The response to my email was one of nothing we can do because the station is franchise. No real understanding as I advised we were dealing with a bereavement at the time, and just one of those "the customer is important to us" but despite making millions we are doing nothing about it type of responses.

Why be a drop off point for yodel if your staff are disrespectful and are so unwelcoming when you try to drop off a parcel. Was rudely told printer not working as he continued to talk on his phone. Hearing other people it seems to be a regular occurrence ( Esso station s12)

Appalling behaviour from the attendant at ESSO - Sticklepath DHL drop off point in Barnstaple 17/9/23 at around 17:25, refusing to accept a parcel for drop off as he "didn't want to be liable" in spite of my having driven more than 20 miles to deliver the parcel. Aggressive in his behaviour and the refusal to accept the parcel clearly racially motivated. I have driven a 40+ round trip to this garage for this service.

Esso broadband are thieves. I moved last year and followed all the procedures online that they asked of me. Can you imagine my surprise when I looked at my bank account and they were billing me for two addresses? Well, people make mistakes and I contacted them. It took lots of calls and ages on hold but they assured me they would rebate the 5 months of extra billing... they did not. Numerous calls led to nothing but hours on the phone. In the end, I gave up but I will not be renewing my contract and would recommend anyone to shop elsewhere.

Tried to collect a yodel parcel months ago . Manager did not recognise a paper drivers licence. Said I needed photo id Which is incorrect. Tried to pick up a parcel today . Scanned barcode told me I’m not handing you your parcel. I’m refusing to give it to you. It will go back to the company in 2 weeks. Other half went in to collect which is permitted . Refused. Told him I was threatening. I never swore. Raised a hand just merely tried to explain that my paper licence is legal and valid as proof of id. He is a very arrogant rude and uneducated member if staff. Esso should be ashamed of themselves employing him.

Dear Sir/Madam,
Please check your petrol station (Rontec Harlow,Tilwicks Road Bushfair, CM186NQ). There is selling very bad quality fuel .After fuelled in this station, the engine lost power and increased fuel consumption. I know many people who had the same problem with this petrol station.
Hope you will sort this problem with this petrol station.
Regards,

On 20th April 2023, I visited the Esso petrol station, around 16:00. I have kept the receipt as proof of purchase and proof of visit.

Before and since visiting I checked the nector.com website to check where was the nearest please I could do this (Collect and Spend Nectar points at Esso | Nectar).

After filling up £22.58 I asked the gentleman serving to redeem the £3.43. He responded quite abruptly that I was not able to do this. Calmly, I explained that I had checked but he kept repeating that I could not.

I then asked for the manager’s contact details. The man refused to give me any contact details of either the manager or the company. He then offered to ring the manager and spoke to the manager in a foreign language. I certainly had no understanding of the conversation. This took about 5 minutes then he hung up the phone.

The man then offered to discount my bill 5p per litre but did NOT tell me that this would be done by deducting 300 Nectar points from my account. The moment he produced this deduction receipt I instructed him to cancel this immediately which he did. This took a further couple of minutes.

I then asked the man for contact details again and he refused to give me any. I asked how I would contact the manager. He replied when the manager comes in, I could speak with him. I then asked him, how would I know when the manager is due to come in. He did not reply. I said nothing further and left.

There were several people behind me by this point in the queue and as well as the embarrassment I suffered; they must have been frustrated at hearing what I was experiencing. I know I would have been.

I am shocked by the poor customer service offered in this garage and that Nectar have not safeguarded this happening.

I went there for car wash today. I put £2 coin, machine swallowed then I put another £1 twice then machine started. Gave me 6 minutes when time is going to finish I put another £2 coin. Machine gave me any time. Then I spoke to the staff about this problem. She accepted problems with machine She said manager isn’t here so she said I will tell the manager. Can’t refund u. I went back spoke to the manager he said machine had no problem. So he refused to refund money. I believe they’re robbed customers. So be careful if you’re using their service. Manager is rude, ill mannered, ignorant.
Address: ESSO MFG CARRONSIDE
Carron rd Falkirk, fk2 7sw

I realised I lost my bank card after fuelling 15 pounds today. The attendant stated to leave my licence in lieu so I thought that's a relief and intended to return tomorrow when the bank opens. So at this stage I'm embarrassed but happy at the solution.

To my amazement, 2/3 hours later at 10.20 in the evening I've got the attendant and another man banging on my door, I explained from the window that I'm in bed and reiterated we would return and pay in the shop tomorrow as promised but they demanded payment there and then. This is caught on my cctv and was quite frightening. He stated it'll be 1000 pounds tomorrow and I can only pay him between 1 and 6, so we had to pay him there and then.

I accept our error but this is surely not how esso/asda go about things. We are left truly scared by this experience.

Please respond to explain

Esso North Berwick
Air compressor not working and attendant refused to refund my £1 due to their 'no refund policy'.
Taking money for a service and then not providing it is a form of theft!

Esso in Ackworth, West Yorkshire. Always use this Petrol Station. Sometimes get £10 cash back in coins to use the Jet Wash. Today they refused. Looks like the other Petrol Station in the village will be getting our £100 plus a week.

Esso Mushon , Scarborough a little garage with a air tyres machine chronic bad performance+ 50 p each time!The manager? quite rude and "not responsive.

Absolutely unbelievable how you use a third party good for nothing company to issue me a parking ticket for queuing to use your car wash!!!!!... Scandalous as if you are not making enough on fuel already!!! I Cant even appeal as I had a problem with my post...

Esso CB motors tenterden did not honour the 5p off per litre promotion yet advertisement was on the pump. Refused to honour once I filled up.

I will tell you what happened: failure to refuel on 25/04/2022 at 17.27 at the Esso petrol station in Vieste (FG-Italy) E. Mattei seafront due to timeout of the petrol pump of € 10. I had the receipt printed for the refund but the totem did not explain how to enter the code to refuel. Not being a resident in the area, I went away hoping for a refund from the parent company. All described to the exxonmobil customer service who merely replied that he had forwarded my details with the refund receipt attached to the manager who would contact me as soon as possible. What never happened. It is not convenient for me to return to the place because as already mentioned I live more than 200 km from the place.
If you can, stay away from this brand: it is unreliable. I wanted to give no stars but it's not possible.

THANK YOU EXXONN MOBIL for taking a stand on not flying the Pride and BLM flag(s) at your corporate office. Finally a company stepping up. Will for sure by gas from this company. I am not saying I am for or against (Pride) just not the place for those flags. A flag should be flown at a business to represent the country it’s in not a particular group(s).

Charged £30 Admin fee, on top of The £46 charge, by VARS for ‘Non Payment of fuel’

Used the Esso App. Checked back and there is no record of the transaction. No idea what happened.

Has been my go-to garage for 10 years. Hadn’t managed to work the Esso App at all until finally made a transaction (at the same garage), the month before.

Esso Customer Service notified, await response. They said not to pay for the moment Have till Friday before ‘fine’ goes up a further £30. (Emailed VARS - they insist I do have to pay)

Unable to speak to Euro Garage who own the garage. Have emailed a director.

Very stressed and annoyed. Takes too long to resolve a very simple error. Could just walk across the road and pay garage!

The Majority of Apple App Store recent reviews on the Esso App are appalling. Many about payment issues. Why isn’t the app withdrawn (by Esso and Euro Garage.

9th March 2022. All the petrol stations round us are charging a bit over 160p for diesel. Esso West Byfleet 177p !! And a similar differential for unleaded. People used to get locked up for this sort of behaviour last time Europe was in a war.

With reference to the above named subject, I've experienced another issue with this app.

It appears that ESSO have added a new payment option, which apparently is more of an unnecessary inconvenience with no options to edit an amount between £40 and £70.

If I select £40, I'd been under 30L, this would make me to be ineligible for the Nectar points bonus offer.

The app doesn't give an option to select £50 manually, so I selected £70.

My recent receipt for the sum of £47.10 dated 23/08/2021, shows you a similar amount in my transaction history of which can be verified in my last six payments to all be over £40, with an average payment of £53.18.

As my fuel stopped at my average amount of £40 plus (£47.10), I observed that a receipt on my app was not visible. 

The Esso cashier came out, to advise me that I will have to pay on the till inside the shop.

Whilst I provided the cashier with my nectar card, it didn't add any of the bonus points offers from my app, which I was eligible for!

As this would've been my 50th transaction with Esso via the mobile app, I would've earn 50 points!

In addition to that, my Nectar Bonus Points offer for 5X bonus points, officially closed on 31/08/2021. 

I completed all 8 fills in total, and the last fill of which 7 were successfully made via the Esso mobile app, this meant that the 8th fill would provide me with a bonus of 500 Nectar points.

On top of that, I had a 5X points offer on my next fill which expired in 2 days. This was also excluded.

In total, an outstanding points bonus balance of 550 points, plus bonus points of 5X was due to my Nectar.com account. 

This has been a regular occurrence with the Esso app. I had to write in via email, with proof of purchase to get these points back.

When you submit feedback on the issue, it appears to be a wasted exercise. I'm sure many other consumers are experiencing the same issues.

I've decided that I'm not going to use Esso no more and I'm returning back to BP without the Nectar Points!