Eye Emporium Reviews 

984
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often going above and beyond to provide exceptional service. Many highlight the personalized care and patience received, making interactions pleasant and reassuring. The customer service is frequently described as amazing, with people appreciating the helpful and understanding approach from start to finish. Reviewers also note the thorough examinations and clear explanations provided by the opticians. Customers are also very satisfied with the products, including a great range of stylish glasses and effective solutions for various needs. The company's ability to repair damaged glasses, often at no charge, and provide thoughtful aftercare further enhances the positive user experience. People consistently recommend the services for their efficiency and the overall excellent care received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent care, professionalism, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality of contact lenses and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the staff's professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a great or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more


Company details

  1. Glasses store
  2. Contact lenses supplier
  3. Hearing Aid Shop
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses shop

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

984 reviews

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5.0

All reviews

(984)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Munira and Maya were amazing

Munira and Maya were amazing!
i’ve gone to quite a few opticians to try on glasses and Munira found me a pair that i love in just a few minutes. Both lovely and patient , fantastic service. 100% recommend

24 November 2025
Unprompted review
Rated 5 out of 5 stars

John High Rainham

The rainham branch did my eye test for me today, all staff couldn’t have been lovelier if they tried, got me all sorted and I have 2 new pairs of glasses on way. Thank you x

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service every time

I've been a customer of this fantastic opticians for around 30 years.
Jan at the Sittingbourne branch is always so lovely on the phone and in person. Today I popped into the Faversham branch and met Lewis, also really helpful.
Yesterday my son found out he needed glasses, we ordered them and they arrived today! To say I'm shocked at the fast turnaround is an understatement.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I visited for an eye test in the Summer…

I visited for an eye test in the Summer and Sabine picked up a problem she was very thorough I was seen a couple of times and referred to a Corneal Specialist and need an operation
Sabine was really kind and helpful I have new glasses which I’m very pleased with .
Amy was very helpful with choosing and fitting my glasses
Thank you

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Bent sunglasses

Sat on my sunglasses on holiday, thought they were ruined. Eye Emporium straightened them straight away with no quibble - all perfect again :)

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Rainham Kent branch

At the Rainham Kent branch, Emily the optician was excellent. Thorough, took time to explain everything. Rita front of house, superb in showing me the range of frames with advice in what works with the lenses I needed all with no pressure whatsoever.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

John - High Opticians

I had a really good experience at John - High opticians today, Rita & Emily were very helpful & friendly.
My new glasses were sorted out in a timely fashion, i would definitely recommend this opticians
Thank you ladies

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and informative

I have recently went the Rainham branch and I cannot tell you how amazing they are, every visit I’ve had is Wonderful, the service and staff genuinely couldn’t be improved.I had Rita help me during this recent visit, she is a lovely person , very helpful, talkative and you can tell immediately after just a conversation how knowledgeable she is about optometry, my first visit I had Angelina who was just as good! I have found it difficult choosing frames for my glasses previously but the assistance/support given here made it a lot easier!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I owe Lewis a big thank you

I owe Lewis a big thank you. On the day I asked his help, he did his best to book me in for an eye exemination and the next day I had an urgent laser surgery which saved my right eye. I’ll always be grateful.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent glasses repair job

I trod on my favourite glasses. They were pretty mangled, but I didn’t want to replace them because they fit so perfectly. So I researched online, but I found it difficult to find impartial advice on good value glasses repair.

With just previous good experience to go on, I went to the Eye Emporium in Faversham as I found them reliable in the past. They had fixed them perfectly and corrected the slant which I hadn’t expected. I’m very pleased with the results and recommend the team 😊

1 November 2025
Unprompted review
Rated 5 out of 5 stars

The staff and the care and time they…

The staff and the care and time they take with you. I was helped & advised as to which glasses were best for what I needed. Time disappeared I did not feel pressure to make my mind up. Very friendly lovely staff at Rainham branch. I would highly recommend this opticians.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Highly Recommend!

I had a truly great experience at Eye Emporium Opticians and Audiologists. The whole team was friendly, professional, and made me feel genuinely cared for from start to finish.

A special thanks to Maya, Saida, and Bianca — they were exceptional! Each of them showed great professionalism, kindness, and patience, explaining everything clearly and making the whole process smooth and comfortable.

It’s rare to find such a perfect balance of expertise and warmth these days. I highly recommend Eye Emporium to anyone looking for exceptional eye or hearing care. 👓👂✨

25 October 2025
Unprompted review

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