Eyetek Surveillance Reviews 

320
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I rang Eyetek to help with the camera issue. Jordan was really helpful, even sending me a video to help get the problem sorted. Brilliant job and would definitely recommend them. Many thanks once agai... See more

Company replied

Rated 5 out of 5 stars

I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... See more

Company replied

Rated 1 out of 5 stars

The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... See more

Company details

  1. Security equipment

Information provided by various external sources

Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

320 reviews

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4.4

All reviews

(320)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good and reliable

Good and reliable.
My first order arrived literally smashed to bits by the delivery company they used (dpd local) and i called them (EyeTek) directly after opening the parcel.
I fired off an email with a photo of the parcel and remains of the item, as asked during the phonecall.
I returned the parcel via Royal Mail and I got an exchange unit sent as soon they received my return shrapnel.
They even dropped a £10 note in the new parcel to cover my postage.
Great customer service.

23 June 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service from EyeTek

Excellent Service from EyeTek. When I phones to enquire about the technical specifications of a particular piece of kit I was given good advice and the circumstances of my requirement were taken into account. I actually ended up spending less as the item I was looking at did not need live streaming. The kit when it arrived within 24 hours is great. Very inconspicuous, well made and sturdy, and delivers good crisp images even in low lighting conditions. Sound quality is good with clear audio.
I'd highly recommend Eyetek if you are looking for reasonably priced covert or security surveillance kit.

27 May 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a 25day audio recorder usb and although initially I experienced set up problems which caused me to post a negative review I was later inclined to change my review to a very good one. The Co takes seriously any complaints from customers because in no less than 1 hour after my post I got an email from a Phil Stevens apologizing for the problems that I had experienced and gave me assurance that if the product doesn't work according to my satisfaction they were happy to take it back for a full refund and that they were prepared to help me resolve some of the problems that I had mentioned. You don't normally get this fast response nowadays and for that I was very grateful. When I also asked me to call me on the weekend he called in less than 15 minutes although I missed the call. Thank you so much for your excellent service and living true to your values of "We don't just sell it we build it". I would strongly recommend your products for anyone considering to buy.

13 May 2017
Unprompted review
Rated 5 out of 5 stars

I had a few queries on how to use my …

I had a few queries on how to use my product to it best ability and had to phone them a few times. Each member of staff I spoke to were very helpful and understanding. Everything was explained patiently (I am new to all this technology!)

13 May 2017
Unprompted review
Rated 5 out of 5 stars

Worth the money!

I recently purchased a product from this company. Suffice to say an unsteady mind is very much settled! Great value for what you get too! Thank you!

4 May 2017
Unprompted review
Rated 5 out of 5 stars

Its really smart Tech

Nice and very smart pieces of technology. It is great power to be able to hit below the belt without anyone noticing. Its just magic!

11 April 2017
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Dear Cosmas
Thank you for your review and we hope to be of help to you in the future.

Rated 5 out of 5 stars

Smooth as Silk

Other than the problem of ringing when only the receptionist was there, my fault, not their's, and once I got through to the right staff, they were really good to deal with. They answered some questions I had about the product, and agreed to ship via the post office as I need the item quickly, rather than by courier, which takes an age to get to the remote location in which I live.

The device that I bought seemed expensive at first, but the quality is first rate, so don't judge their products on price, you need to feel the quality.

30 March 2017
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Thank you Andy for your kind review much appreciated, if we can be of any help in the future please done hesitate to contact us.

Rated 5 out of 5 stars

Not being tech savvy myself

Not being tech savvy myself, the guys at Eyetek have been really helpful and patient. The device was easy to use and I got to grips with how to use it quickly. I have already recommended them to others.

30 March 2017
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Thank you very much Julia for your kind review, if we can be of any help in the future please done hesitate to contact us.

Rated 5 out of 5 stars

Amazing Equipment

I purchased a camera hidden within a phone docking station. It was completely undetectable, recorded excellent quality pictures and sound. The camera paid dividends as a thief was caught, the police investigated, they were very impressed with the camera and quality and the footage is being used as evidence in the matter.

20 March 2017
Unprompted review
Rated 5 out of 5 stars

great service

Thank you for your help looking forward to to deal with you in the future

2 March 2017
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Your order was rejected because of security measures as we could not deliver to a po box address.
I got in contact with you telling you this and to reorder with a delivery address not a po box address
You were refunded straight away.

Rated 5 out of 5 stars

car tracker

I have now been dealing with this company for over ten years and during that time nothing has been to much trouble for them first class service from a first class company thank you all so much
A. FARMER

25 December 2016
Unprompted review

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