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Rated 5 out of 5 stars

First time I have used an online company for my glasses - but glad I chose Eyex. From start to finish it has been so slick & problem free, from placing my order on Monday to receiving my glasses toda... See more

Company replied

Rated 5 out of 5 stars

Quick dispatch, no delays, friendly customer service and was really excited to see that my sunglasses were Christmas wrapped! How very thoughtful for the season. Overall expierience made my purchse ev... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant experience with Eyex. When the company realised my order was a birthday gift for my girlfriend, Saahil phoned me and offered to include a birthday message with the delivery, and went t... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of prescription Prada glasses from Eyex . Got them delivered in days at a fantastic price compared to everywhere else. They even came gift wrapped with a ribbon tied round the box and... See more

Company replied

Company details

  1. Glasses store
  2. Sunglasses shop

Information provided by various external sources

Retailers of luxury glasses and sunglasses, including prescription eyewear. Multi coated prescription lenses are free with all glasses and UK delivery for everything over £50 is also free! Our brand portfolio includes Cartier, Cutler and Gross, Oliver Peoples, Chopard, Miu Miu, Prada, Ray-Ban and many others.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 5 out of 5 stars

Leading the Way in Customer Service

First time I have used an online company for my glasses - but glad I chose Eyex. From start to finish it has been so slick & problem free, from placing my order on Monday to receiving my glasses today (all gift wrapped with Xmas Ribbon !). Leading the way in customer service - I'll be using them again.

13 December 2017
Unprompted review
Eyex logo

Reply from Eyex

Hello Helen, thank you for taking the time out and writing such a lovely 5 star review, we really appreciate it. We’re glad you’re extremely happy with our service and look forward to seeing you again, enjoy your new Tom Ford glasses.
-EYEX team

Rated 5 out of 5 stars

Special approach

Quick dispatch, no delays, friendly customer service and was really excited to see that my sunglasses were Christmas wrapped! How very thoughtful for the season. Overall expierience made my purchse even more special, luxury and exciting. Way to go!

5 December 2017
Unprompted review
Eyex logo

Reply from Eyex

Thank you Aina for your detailed feedback! We're glad that you were satisfied with your purchase and we look forward to being of service to you in the near future.
-EYEX team

Rated 5 out of 5 stars

One of the best customer service experiences I've had

Had a brilliant experience with Eyex. When the company realised my order was a birthday gift for my girlfriend, Saahil phoned me and offered to include a birthday message with the delivery, and went the extra mile to package the order in gift wrap. One of the best customer experiences I've had online, 10/10.

20 November 2017
Unprompted review
Eyex logo

Reply from Eyex

Thank you so much Calvin for the 5 star review. We’re really pleased to read that you’ve had one of the best customer experiences online with us here at EYEX. Your positive feedback is greatly appreciated, and we’re always happy to add a personal touch to gift wrapping. We look forward to seeing you again!
- EYEX team

Rated 5 out of 5 stars

Excellent all riund

Excellent value, product & service

11 October 2017
Unprompted review
Eyex logo

Reply from Eyex

Thanks Paul for the great review and rating us 5 stars, we really appreciate it and look forward to being of service to you in the near future!
- EYEX team

Rated 5 out of 5 stars

Fantastic

I bought a pair of prescription Prada glasses from Eyex . Got them delivered in days at a fantastic price compared to everywhere else. They even came gift wrapped with a ribbon tied round the box and a big box of cleansing wipes too. I'd recommend Eyex to everyone, they were fantastic.

4 October 2017
Unprompted review
Eyex logo

Reply from Eyex

Thanks Keith for rating us 5 stars and leaving us a great review. We're glad you enjoyed your gift wrapped glasses, great service is something we always pride ourselves on. Enjoy your Prada glasses and we look forward to being of service to you in the near future!
- EYEX team

Rated 5 out of 5 stars

Thoroughly impressed

This is my first time buying from this company, I'd never heard of them before but the reviews on here put my mind at ease.

The order process was simple, I did it all online. I purchased a pair of prescription Ray Bans at more than half the cost of what I had been quoted in my local opticians!

They arrived in no time at all, via tracked delivery. I cannot fault Eyex at all.

I'm thoroughly impressed and I will definitely be back!

17 December 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I had a couple of inquiries so phoned them, but out of office hours. Had a call back as soon as office hours started and all my questions were answered. Really friendly guy on the phone, Saahil. Sorted out everything I wanted without pressuring me into buying or upgrading anything I didn't want. I ordered some prescription sunnies two weeks before my holiday so I was anxious about them arriving in time. He assured me they would and they did. Perfect.
Really great customer service team, delivery time, price, and business in general.
Will be recommending and returning as a customer!

17 August 2016
Unprompted review
Rated 5 out of 5 stars

rayban purchase

there were loads of glasses to choose from and once I had placed my order they came really quickly in the post, nicely wrapped up etc. I would definitely recommend using this site again. The glasses were really cheap compared to other sites.

15 August 2016
Unprompted review
Rated 5 out of 5 stars

pretty amazing

quick delivery and I especially liked the packaging when my glasses arrived. Customer service was also very helpful and kind.

15 August 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Whole experience was top. I was a bit sceptical at first as I hadn't heard of them before but everything went great. They had a limited edition pair of Persol in stock which was sold out with all other retailers.
When I couldn't be reached for an address inquiry they promptly called the reception at my building and solved the problem without my help. I believe I was also upgraded to next day delivery at no charge.
Highly recommended!

15 August 2016
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I phoned ahead to discuss my order and was offered next day delivery for free. I was so impressed with the service and how they dealt with me.

27 July 2016
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I was very satisfied with the service provided from the team at eyex. They responded to my queries in a very efficient manner. I was also very satisfied with my purchase from them and also at a very good price and also very quick delivery for the product. I Would recommend this company to anyone that would like to get their glasses at a very good and affordable price compared to the other retailers in the market.

21 July 2016
Unprompted review
Rated 5 out of 5 stars

Great!

The glasses are amazing, the delivery and packaging were great. Would use again and recommend to others.

18 July 2016
Unprompted review

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