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Excellent service. Rates are steep but then there aren't many high street banks lending to SME's ! I drew comfort that the money is from EU sources dedicated to encouraging SME's (unlike our o... See more
Company replied
Ezbob are loan sharks, they will use all their tricks to get more money out of you, customer service is NON existent. Most of reviews are written by EZBOB themself, but of course they are not the o... See more
Company replied
I have used Ezbob for funding on numerous occasions and can't recommend their service enough. Ros is an absolute star and provides that personal caring service that banks could learn a thing or to f... See more
Company replied
Company details
Written by the company
ezbob is a unique provider of lending technology because of our deep expertise and knowledge about lending to small businesses. Put simply, lending is in our DNA. We know the complexities and processes associated with lending. We understand the challenges lenders face and what they need to manage successfully to be profitable.
Contact info
London, United States
- ezbob.com
2.5
Poor
459 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Fast and straight forward
We have approached twice ezbob and to the surprise on both occasions it was very quick and straight forward
9 March 2016
Unprompted review
Reply from ezbob
Hi Santhosh,
Great to hear everything was so quick for you, we are very proud of the speed at which our software can process applications. It's fantastic to be able to help your business grow.
Jamie
Customer Care Manager
DO NOT GET EZBOB LOAN
Ezbob are loan sharks, they will use all their tricks to get more money out of you, customer service is NON existent. Most of reviews are written by EZBOB themself, but of course they are not the only company using the same tricks.
1] They will give loan.
2] There will be no documentation (only online)
3] If you miss one payment or 1 day late, you are in big trouble.
8 March 2016
Unprompted review
Reply from ezbob
Hi Edgar,
We are sorry you have had a bad experience with us at ezbob. We cannot comment on your account in our response as I am sure you understand, however would like to highlight that we certainly do not write any reviews ourselves.
Jamie
Customer Care Manager
Quick and easy loan
I am very happy with all ezbob's help and advise! Great
4 March 2016
Unprompted review
Reply from ezbob
Hi Daimui,
Excellent to read your review and we are glad we could be of help to your business.
Loui
Customer Service Advisor
AMAZING & SPEEDY SERVICE!!!
I would definitely recommend Ezbob to any Business looking for a business loan.
Ezbob definitely understand business pressures and understand that at times there can be delays to you cash coming in from your loyal customers.
Ezbob is a fantastic alternative to the banks that take ages and ages to give a response as they dont entertain any sort of risk nowadays
Top drawer Finance Provider!!!!
Robert
Director
4 March 2016
Unprompted review
Reply from ezbob
Hi Robert,
Thank you for your review! It's always great to receive feedback such as yours and fantastic to be able to help your business grow. If there is anything you need, just let us know.
Jamie
Customer Care Manager
Reply from ezbob
Hi Stuart,
Excellent to hear you found our platform and process so simple. Don't forget to keep in touch with your personal business account manager, if you don't have their details, just email customercare@ezbob.com and we can put you in touch.
Loui
Customer Service Advisor
Exceptional service
A quick and efficient application at a good interest rate.
Online application is perfect and quick.
Sales and customer service was outstanding with good feedback.
We certainly would use this service again and is so flexible compared to high street banks.
Highly recommended for a fast turnaround.
3 March 2016
Unprompted review
Reply from ezbob
Hi David,
Thank you for leaving your review, it's fantastic to hear that you received such great service and you found our application process so easy to use. Just let us know if there is anything you need.
Jamie
Customer Care Manager
Reply from ezbob
Hi Misra,
Thank you for your review, we are glad we could help your business.
Loui
Customer Care Advisor
Does What It Says On The Tin
Not quite as easy as I'd have hoped after using Paypal Working Capital in the past. Uploaded all details (Paypal, Bank Statements, eBay etc) then waited for an email which asked me to upload them again as well as send through driving license details. Then got an email with an offer. After that the process was fairly straight forward and all emails were replied to almost immediately. Fees seem quite steep but I know that I'll pay back the loan early and won't be penalised for that. Would recommend but perhaps not the first option.
18 February 2016
Unprompted review
Reply from ezbob
Hi Karl,
Thank you for your comments, it's always helpful to hear feedback on our service. As part of our decision making, we do need to look at how the company has performed to make sure we are lending responsibly and customers can comfortably afford the repayments. As such we do sometimes require additional documents to be sent to help with this process. In regards to the fees, these are calculated on the above and are suitable to the product.
We certainly hope the funding helps your business and let us know if there is anything we can do.
Jamie
Customer Care Manager
Reply from ezbob
Hi Gary,
Excellent to hear that we were able to help your business with funding. Thank you for leaving your review.
Loui
Customer Care Advisor
Quick, simple and efficient
Second business loan through ezbob - great service: friendly, efficient, speedy!
16 February 2016
Unprompted review
Reply from ezbob
Hi Ken,
Fantastic to be able to continue our relationship and help your business grow. Thank you for leaving your review with us, if there is anything you need, just let us know.
Jamie
Customer Care Manager
flash cash
Excellent service.
Rates are steep but then there aren't many high street banks lending to SME's ! I drew comfort that the money is from EU sources dedicated to encouraging SME's (unlike our own HRMC which seems hell bent on bending over for big MNC whilst nailing us SME - but that's another rant...)
With EzBob the amounts offered are meaningful and seen in this context the rate is reasonable.
The portal is very clear and simple.
The lending staff I have dealt with have been decent, polite and not pushy.
The online customer service team respond quickly and in proper English - none of that SMS / Abbreviated nonsense.
Recommended.
11 February 2016
Unprompted review
Reply from ezbob
Thank you for taking the time to leave your review with us. Fantastic to hear our staff across the board have been so helpful and you found our software simple to use! We are glad we could help your business grow and keep in touch with us.
Loui
Customer Service Advisor
Reply from ezbob
Hi Darren,
It's great to be able to continue our relationship with you and help your business to grow further. If there is anything you need, just let us know.
Jamie
Customer Care Manager
Excellent service, support when needed
Lending process very quick, it is the second time I have used Ezbob , I am extremely happy with service.
5 February 2016
Unprompted review
Reply from ezbob
Hi WJ,
Fantastic to hear and great to be able to continue our relationship and help your business grow. If there is anything you need, just let us know.
Jamie
Customer Care Manager
Decent service with a few flaws
Initially the process was fairly easy, although for some reason they could only use my personal account to transfer the money to, I am not sure with whom the issue lay, i.e., the bank or ezbob. This then meant all of my payments came out of my personal account which wasn't ideal for accounting purposes or ease of payment. Drawing down on the website ran into a number of issues and the team had to keep resetting my account in order for me to be able to access the funds. But the main reason for the three stars is it appears they are selling my information to 3rd parties since paying off the loan and I am now receiving a number of calls from companies stating they got my number from ezbob and they have some 'deal' for me. Not interested, don't want the annoyance and I guess it doesn't matter that I'm registered with the CTPS since they have some sort of referral in place.
5 February 2016
Unprompted review
Reply from ezbob
Hi Kevin,
Thank you for your review and your comments. To address some of you points, we can transfer the funds to either your business or personal account when you draw down the funds, whichever is more preferable to yourself. The repayments come from the debit card that you register to the account, this again can be business or personal, whichever you choose. We like to be as flexible as we can with our repayment methods so please accept our apologies if this was not explained to you.
When drawing down, if the funds are not taken after the initial offer is made, we need to reset after 24 hours for security purposes.
With reference to the calls you are receiving, at the time you took the loan, we had an offer in place with two of our partners which you received an email about. They would have had a follow up call with you which would of been the calls that you had received. We certainly do not sell any information or data on to third parties.
I am sorry your whole experience wasn't quite as proficient as we strive for and hope that we can be of help in the future to your business.
Jamie
Customer Care Manager
Simple, quick, flexible way to borrow
The borrowing process was very easy and transparent. I particularly like the fact that the full process can be done online, including uploading any required documents. Also, it's a bonus that you can pay extra whenever you want.
28 January 2016
Unprompted review
Reply from ezbob
Hi Alibongo,
Thank you for your review, we are glad that you found everything so easy. We are very proud of our online platform.
Loui
Customer Service Advisor
Good for business
Ezbob pretty much facilitated the relocation of my business by easing the cashflow around the time of the move. Conversely, my own bank and other business lenders wouldn't help in any way at all.
25 January 2016
Unprompted review
Reply from ezbob
Hi Rob,
Great to hear that we were able to help in such a big way. As an alternative lender, we aim to be able to help SMEs in any way that we can and glad to see that we have done just that.
Jamie
Customer Care Manager
Business Funding made Easy
I have just completed my first loan with ezbob and have to say it was fairly painless the first time around, I have just signed up for my second loan and it just gets better the more the you use it. If you have a good steady business income and you can afford the repayments then this is one of the best ways to get short term business funding without costing a fortune.
20 January 2016
Unprompted review
Reply from ezbob
Hi David,
Great to continue our relationship with you and help your business grow. Thank you for taking the time to leave your feedback and do let us know if there is anything you need.
Jamie
Customer Care Manager
Excellent Service
Very prompt and friendly service, paperwork and money transfer all went through really quickly. Have used twice now and would use again
20 January 2016
Unprompted review
Reply from ezbob
Hi Nick,
Great to have you back and continue our relationship. It's great to be able to help to carry on helping businesses grow and we certainly look forward to the future. Don't forget to keep in touch!
Jamie
Customer Care Manager
Happy customer
What else i can say !? Superb service from begining to the end , it is my second time , and i am realy happy with them ,
18 January 2016
Unprompted review
Reply from ezbob
Hi William,
Great to be able to continue our relationship and help your business continue to grow. Don't forget to keep in touch with your personal business account manager, if you don't have their details, just email customercare@ezbob.com and we can put you in touch.
Loui
Customer Service Advisor
Pay more but get more
I was refered to EZbob as my credit was not very good. I did have to pay more but I got fast efficient service and improved my credit rating.
18 January 2016
Unprompted review
Reply from ezbob
Hi David,
I am glad we were able to help and our service was suitable for you. Don't forget to keep in touch with your personal business account manager, if you don't have their details, just email customercare@ezbob.com and we can put you in touch.
Loui
Customer Service Advisor
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