EZContacts.com Reviews 46,673

Customer service, shipping.

Good price compare with other company.

Was told 3-5 business days - waited OVER a month and the order never got past “processing” was given BS excuses over and over again until I finally cancelled my order.

Never order from them.

Easy to order, easy to communicate with.

Great customer service! The 10% off for new customers wasn’t working and they applied it within hours of reaching out to them.

Took my money never sent me any contacts and refuse to refund my money. Very dishonest unreliable company customer service people are very rude and will lie to you and drag things out

My contacts arrived on time and in good condition. Though I haven't opened the actual contacts, it looks okay.

Perfect! I love them. My order arrived quickly and was exactly what I needed.

Never, ever do business with EZContacts.
I paid for my Ray-Ban glasses on February 23, 2026, and three months later I am STILL waiting for my order. During this time, I have sent more than 20 emails and made countless phone calls trying to get a real answer from this company.
Every single time, they tell the same story: “problems with Ray-Ban,” “issues with the supplier in Italy,” and “please wait another 1–2 weeks.” Over and over again. At this point, it honestly feels like excuses instead of professional customer service.
What is even more frustrating is how impossible it is to reach anyone with actual authority or decision-making power. The managers never solve anything, and the customer support experience has been a complete nightmare.
Waiting THREE MONTHS for a pair of glasses is absolutely unacceptable in 2026. Especially when these exact Ray-Ban glasses are available in countless stores all over Houston. So please don’t tell customers the product is impossible to get.
This experience has been a huge disappointment and a total waste of time, energy, and trust. I am still waiting for my glasses only to see how this story finally ends, but honestly, I have completely lost confidence in this company.
Be careful, friends. I sincerely do NOT recommend EZContacts to anyone.

Jose was professional, helpful and kind. He made my experience with your customer service a positive one.

First time I used this service, and l am very happy with it. My order was delivered in a timely manner. I am completely satisfied with the quality of the service provided, thank you very much!

Price, delivery time, product, all around excellent experience

Easy ordering frames! Website is very easy to manage and lets you try on frames digitally ! Also shipping updates are very useful! This will be my second time ordering!

I purchased glasses from EZ Contacts in January, and the entire experience has been incredibly frustrating. When the glasses arrived, the lenses were loose, wobbly, and not properly secured in the frame. I sent them back for repair/exchange, and it took approximately 6–8 weeks to get them returned to me.

Unfortunately, when they finally came back, the problem was still not fixed. The lenses were still loose and unstable. I didn’t want my son to have to go another 6–8 weeks without glasses he needs in order to see, so we tried to make them work anyway. Not long after, the lenses fell out again.

I eventually took the glasses to a local optical shop, where I was told the lenses had not been cut to the correct size for the frames in the first place, meaning the glasses were defective from the start.

What makes this even more frustrating is the extremely long turnaround time for exchanges and repairs. It almost feels designed to discourage customers from continuing the exchange process because of how long you’re expected to wait. Had I sent them back a second time, my son would have potentially gone nearly 3 additional months without the glasses he relies on daily.

I expected much better quality control and customer service. Instead, I spent months dealing with a defective product that was never properly corrected.

Sergio’s customer service has the Finest in first class service. He has been phenomenal to work with and execute the changes on my order .

I found your website not so easy to use and was unable to activate the discount I was promised. I wound up paying full price because I needed the product so badly.

I just placed an order online at ezcontacts.com on 5/1/2026 which was on a friday for a pair of ray-ban lukas sunglasses. They provided me with a tracking link for my order as soon as it was shipped and I just received my order today 5/6/2026 which was perfect timing. Definitely a LEGIT company as well as they're products👍👍

It was great. My customer service rep was helpful, knowledgeable, and fun to talk to. He fixed my order quickly and sent me a confirmation email within just a few minutes.

The ordering process was quick and easy. I am supposed to receive the order tomorrow.

Got them, Thank you