Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
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Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I would like to inform that I use…
I would like to inform that I use ezhire past 1 yesr I guess.
There was insdent happened that auto generate deduct 550 aed which is claimed I had damage the car somewhere without my acknowledge.
I tried many time to contact .
The ans always the same our team will contact you our team will contact you.
There is no one connecting me for resolve the issue.
I have received an email today that we resolve the problem is there anything eals I can do for you.
Please kindly have a look if ezhire team can find any solution if no that's fine.
Thank you so much.
15 August 2026
Unprompted review
Easy......
12 August 2026
Unprompted review
Reply from eZhire
Dear Sanu Shrestha, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Very unprofessional and scam this is
Very unprofessional and scam this is, have booked the car but they delivered the worst car with highly tinted which driver cannot see anything from outside. Called twice for replacement but only fake promises. Think twice before booking from ezhire. The funny part is yesterday at 8pm i have spoken to somone from ezhire and he had said i will be prioritizing this issue and it will be sorted first thing in the morning. And the morning never came. Still struggling to replace the car.
11 August 2026
Unprompted review
Reply from eZhire
Dear Mr. Vivek,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Your replacement request has been shared with the concerned partner team. As an initial option, you were requested to visit the designated counter/office, where the vehicle replacement could be arranged. However, we understand that visiting the location is not convenient for you and that you have requested the replacement vehicle to be delivered to your current location instead.
Please be assured that, following your refusal to visit the designated location, your concern has been escalated and the concerned team is currently looking into the possibility of arranging the replacement at your location. We appreciate your patience and understanding while the necessary arrangements are being reviewed.
We sincerely regret the inconvenience caused and understand your concerns regarding the vehicle. Please be assured that your request is being given due attention, and we are working with the concerned team to find a suitable resolution.
Should you require any further assistance or clarification, please feel free to contact us at connect@ezhire.life.
Thank you for your patience and understanding.
Best regards,
Team eZhire
Didnt need the car for the full…
Didnt need the car for the full duration. Called them to return the car earlier without a refund and guess what!!! It cost half the monthly rental to return 2 weeks earlier. Doesn't make any sense. So the car is sat on the drive. Rude agent. Last time we use them.
9 August 2026
Unprompted review
Reply from eZhire
Dear Vanessa Parsooramen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Extremely poor service overall.
Extremely poor service overall.
1) 4 replacements in less than 2 months against booking 558860. Zero consideration for safety, lack of vehicle maintenance.
2) in so called 'compensation', the manager Hamza gave 1 day extra by calling on non registered number.
3) chat support agent Qazi then went on a defensive argument spree for almost an hour stating they have done the right thing.
4) floor manager Muhammed Umair was the cherry on the top. He was arrogant and tried to deflect the problem by stating that since my wife is the driver, they will only talk to her (although the payment info, email ID and mobile number belong to me since I have booked on her behalf!).
He went on to agrue stating "I am here since 2016 and very well know how everything goes". The audacity was literally audacious on this chap - floor manager with a general grudge against customers - brilliant!
Sub standard service and and even poor approach to service retention. The company seems to feel it is too big to fail now.
Word of advice: lower your expectations if you deal with their staff.
11 August 2026
Unprompted review
Reply from eZhire
Dear Mohit Gulati,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the condition of the vehicle during your recent rental. We understand how frustrating this experience must have been and regret that the vehicle did not meet the level of service and quality you expected from eZhire.
Please be assured that your concerns have been taken seriously and shared with the relevant team for review. The underlying issues have been addressed, the necessary steps have been taken to help prevent similar situations in the future, and the relevant follow-up calls were made.
We have also taken the appropriate steps regarding your case and sincerely appreciate your patience and understanding throughout the process.
Your feedback is highly valued and helps us improve our services. Should you require any further assistance or clarification, please do not hesitate to contact us.
Kind regards,
Team eZhire
Extremely disappointing and stressful…
Extremely disappointing and stressful experience with eZhire.
I booked a car 3 days in advance (on Aug 5) for a 1-day rental scheduled for pick-up on Aug 8 at 3:00 PM at the Al Barsha location. Right before heading out, I messaged their team to ensure the car was ready, and they explicitly confirmed it was.
Just a few minutes later, I received a call saying the car was actually NOT in Al Barsha and was only available in Deira! Why confirm a car is ready at a specific location if it’s across town? This completely ruined my plans and caused unnecessary stress.
After I insisted that the car be provided at the original booked location, they offered to deliver it to me for free and promised that the return collection would be free as well. The car was eventually delivered at 4:00 PM (an hour late). To make matters worse, right while I was receiving the car, customer service called me again to backtrack, claiming the return was actually not free and that I had to drop it off myself.
The lack of coordination, terrible communication, and last-minute broken promises are completely unacceptable. If you value your time and peace of mind, look elsewhere.
8 August 2026
Unprompted review
Reply from eZhire
Dear Reichelle Acuario,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the delivery delays during your recent rental. We understand how frustrating this experience must have been, and we regret that we did not meet the level of service you expected from eZhire.
Please be assured that your concerns have been taken seriously and shared with the relevant team for review. We are working to address the underlying issues and take the necessary steps to help prevent similar situations from occurring in the future.
We have also taken the appropriate steps regarding your case and appreciate your patience and understanding throughout the process.
We truly value your feedback and the opportunity to improve our service. Should you require any further assistance or clarification, please do not hesitate to contact us.
Kind regards,
Team eZhire
Reply from eZhire
Dear Elay Bambe, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Ezhire Hire is the worst rental app.
Ezhire Hire is the worst rental app.
They are taking advantage of their customers, which is bad. I will never recommend them to anyone
4 July 2026
Unprompted review
Reply from eZhire
Dear Abdul,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
The Ezhire is a smooth and stress-free…
The Ezhire is a smooth and stress-free service the staffs are helpful and prompt
5 August 2026
Unprompted review
Reply from eZhire
Dear Prudence, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Smooth experience as usual
4 August 2026
Unprompted review
Reply from eZhire
Dear Obai Kamal, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Such a fraud company for making money…
Such a fraud company for making money illegally from the customer without any prior notice or call. Even the customer care people are also worst. They are literally saying we can't do anything. Without any information or call they are directly adding one more extra day and charging amount from us. For me I have taken the car from ezhire for 1 day extra charges for delivery and return from the location. So total of 179 I have paid and today after the time they have taken extra charges of 128dhs again. Please guys dont take care from this fraud people. They will kill you without any reason. Total i have lost 350dhs from Ezhire for 1 day rent.
2 August 2026
Unprompted review
Reply from eZhire
Dear Vyshnav Viswambharan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Good condition cars and easy for pickup…
Good condition cars and easy for pickup and drop hazel free
29 July 2026
Unprompted review
Reply from eZhire
Dear Ismail Nafees, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
All services are good and excellent.
27 July 2026
Unprompted review
Reply from eZhire
Dear noel cardona, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Everyone was so understanding and…
Everyone was so understanding and amazing. Customer service is great. Special thanks to Rabia from Customer support in assisting me.
24 July 2026
Unprompted review
Reply from eZhire
Dear Dillon JK, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Horrendous experience
Horrendous experience, terrible car was delivered and unsafe, customer service was awful, hidden charges kept coming off my app. Beware!
22 July 2026
Unprompted review
Reply from eZhire
Dear Jaydon Burrell,
Thank you for taking the time to share your feedback with us at eZhire. We truly appreciate your input, as it helps us continuously improve our services and deliver a seamless experience to our customers.
We sincerely apologize for any inconvenience you may have experienced. Please be assured that the concerns you highlighted are being reviewed carefully, and corrective measures are being taken to avoid similar situations in the future.
We understand that unexpected charges can be concerning. In this regard, we would like to clarify that, as outlined in the Terms and Conditions shared at the time of booking, all rental and non-rental charges are processed through the card provided during confirmation, ensuring transparency in our billing process.
With respect to the charges in question, please note that as per company policy, collection requests must be placed through the app at least three hours prior to the rental end time. Requests made outside this timeframe may result in an additional day’s rental charge. To support a smooth and hassle-free experience, our app also sends timely notifications and reminders to customers before the rental end time, allowing sufficient time to place a collection request accordingly.
Should you require any further clarification or assistance, please feel free to reach out to us at connect@ezhire.life. Our team will be happy to assist you and ensure your concerns are addressed promptly.
Warm regards,
Team eZhire
1 star
1 star. Would give zero if I could.
I've used U Drive twice now, and both experiences have left me shaken — not just disappointed.
The first time, I booked a Mazda 6 to take my wife out for her birthday dinner. I arrived at the Al Barsha branch all dressed up, reservation booked, only to find the car sitting in a dusty public parking lot — dented, scratched, and clearly untouched for a long time. I refused to take it in that state and ended up waiting 30-45 minutes while a staff member gave it a quick wipe-down before I finally accepted it, already late for our dinner. Once we got in, we noticed a large red stain on the white interior — looked like something had spilled and never been cleaned. Fuel was also low. I raised it with a staff member, who apologized and assured me it wouldn't happen again.
Against my better judgment, I gave U Drive a second chance yesterday and booked a Nissan Kicks. Thirty minutes before delivery, I got a call saying the Kicks wasn't available and I was being "upgraded" to a JAC 4 instead. I had a family emergency and no time to argue, so I took it — reluctantly. Big mistake. The car started malfunctioning on the drive from Dubai to Sharjah and cut out completely three separate times, in the middle of traffic. I can't put into words the panic and embarrassment of being stranded like that with my family in the car. We had to cancel our plans and turn back.
When my wife called customer service afterward, the agent was dismissive and borderline rude, kept asking why we didn't call "earlier," and all but told her he didn't believe us because we had no "proof." No empathy, no ownership, just deflection.
I understand things can go wrong with rentals. What's unacceptable is a company that hands out unsafe, malfunctioning vehicles and then trains its staff to question the customer's honesty instead of resolving the issue. This isn't about getting a cheap car for a cheap price — this was a premium booking, twice, with premium problems both times.
If you value your safety, your time, and being treated with basic respect when something goes wrong, I'd think twice before booking with U Drive. I won't be using this service again.
Booking ID (563304) & (565882)
20 July 2026
Unprompted review
Reply from eZhire
Dear Rahul Menon,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.
Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.
We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.
Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.
Kind regards,
Team eZhire
My experience with them was very…Disappointing
My experience with them was very disappointing, and would not recommend their service.
First the car delivered to me was not fit to drive. Within two hours of receiving it, the vehicle developed issues and was no longer in a condition that could be safely driven. I reported the problem immediately, but it took the company an entire day to provide a replacement vehicle.
What is even more disappointing is that I was not compensated for the day that I lost due to their faulty vehicle. I rented the car for two days, yet I was still charged for the day on which I could not use the vehicle because of a problem that was entirely their responsibility.
After completing my rental and returning the replacement vehicle, I settled all outstanding dues.
However, nearly one month later, I am still unable to remove my payment card details from their app. I find this concerning from both a customer service and privacy perspective. Customers should have the ability to delete their payment information once all transactions have been completed.
Overall, I am unhappy with the quality of service, the lack of accountability, and the handling of customer payment information. I hope improves its vehicle inspections, customer support, and app functionality to prevent other customers from having a similar experience.
21 June 2026
Unprompted review
Reply from eZhire
Dear Musafir Venture,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Exploring and building a confidence!
I can try different cars and learn different experiences with the car I used.
Helpful for me a lot when I try to build my confidence by driving alone.
17 July 2026
Unprompted review
Reply from eZhire
Dear Naw. Marinape, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Excellent car rental service from start…
Excellent car rental service from start to finish. The booking process was easy, and the car was clean, well-maintained, and exactly as described. The pickup and drop-off service was smooth and right on time, which made the whole experience very convenient. The drivers were friendly, professional, and courteous throughout. I highly recommend this service and will definitely use them again.
9 July 2026
Unprompted review
Reply from eZhire
Dear Mohamed Ahmed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Ashish Waiba, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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