Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flexibility and ease in booking
Flexibility and ease in booking
Prompt customer service
31 May 2026
Unprompted review
Reply from eZhire
Dear Waseem Abdullah, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
One of the smoothless rental experience
One of the smoothless rental experience
31 May 2026
Unprompted review
Reply from eZhire
Dear Syed Mohammed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
EZ Hire deliver to you wherever you are…
EZ Hire deliver to you wherever you are in Saudi. The customer support is very responsive too!
18 May 2026
Unprompted review
Reply from eZhire
Dear Muhammad Omar, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Maybe the only one rental company which…
Maybe the only one rental company which provide on rental even for new drivers. So easy process of rental no hassle (easy peasy). And staffs are so friendly.
9 May 2026
Unprompted review
Reply from eZhire
Dear Sanu Shrestha, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Fz Fazar, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Excellent for the second time
25 May 2026
Unprompted review
Reply from eZhire
Dear NESTOR AWA, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Its a great experience all ways with…
Its a great experience all ways with Ezhire sinece i am using last one year
22 May 2026
Unprompted review
Reply from eZhire
Dear Arjun K, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Car is the good condition
Car is the good condition, schedule for pick is accurate nice and good experienced
23 May 2026
Unprompted review
Reply from eZhire
Dear Joi mark Velena, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
I rented the car for one day and…
I rented the car for one day and returned it the next day with the same fuel level. However, the staff used the car and charged the fuel amount to me without informing me. Very bad service at the Al Yarmook branch in Sharjah.
23 May 2026
Unprompted review
Reply from eZhire
Dear Shaik Waseem,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important it is for everything to run smoothly, and we truly appreciate your patience.
We want to assure you that we are fully committed to reviewing the concerns you’ve raised. We understand that unexpected charges can be concerning and strive to maintain transparency throughout our processes.
Regarding the fuel charge, as outlined in the Terms and Conditions section of your confirmation email, any rental or non-rental charges, including fuel discrepancies, are charged to the customer’s card. According to our policy, the vehicle must be returned with the same fuel level as it had at the start of the rental.
After reviewing the handover and return records, the vehicle was delivered with 5 fuel bars and returned with 3 fuel bars. As the fuel level at the time of return was lower than the delivery level, the fuel charge was applied accordingly.
Should you need further clarification or have any additional questions, please feel free to contact us at connect@ezhire.life.
We are here to assist and will ensure that the matter is handled appropriately.
Best regards,
Team eZhire
Excellent !
19 May 2026
Unprompted review
Reply from eZhire
Dear Waris Ansari, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
EZhire Car battery died
I hired a car for one day as my car went to garage and I needed it to drop my kid to school and go to work. What followed was a nightmare.
They got me to pick a car from another rental company in Festival Plaza. Autostrad. The car had marks and dents all over the body. It had a cracked tail light (not sure if it’s legal even) which even they didn’t know about. It took me 15 min to make sure everything is on his form.
Got the car and went to sleep. When I went to car to drop my kid to school, the remote didn’t work. I opened car manually, then it didn’t start. Then I spent 20 min while my daughter was standing out on chat support where first he tried to convince me the steering was locked. It it was not as nothing related to battery was working. I followed his instructions and still it didn’t start.
I had to take a taxi and drop my kid who was late for her morning class. Then when I asked the person if he can send someone quickly in next 30 min so that I can at least use car to go to work. He said it will take 2 hours.
I asked to pick it up and refund and compensate for taxi fare to which he says it will be investigated.
I have 0 trust in a company which can’t ensure their partners are offering cars of a certain quality and are inspected and don’t even have a simple refund if car is broken policy (I asked why not refund once car is picked and issue is established ). He says may be something was left running. Can’t believe this.
Booking ID 547561
19 May 2026
Unprompted review
Reply from eZhire
Dear Dhananjay,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve and continue delivering a smooth and hassle-free experience.
We sincerely apologize that your recent experience did not meet the high standards we strive to maintain. Please be assured that we are actively reviewing the issues you raised and taking the necessary steps with our team to prevent them from happening again.
We appreciate your patience and understanding while we work on these improvements. If there is anything further we can do to assist you or resolve your concerns, please don’t hesitate to reach out.
Thank you once again for bringing this to our attention.
Kind regards,
Team eZhire
I would like to request fro the daily…
I would like to request fro the daily km limit which is very low and as per my openion it should be minimum 300 or 350 die yo the rates of ezhire. Yes they have promos which is very positive but apart from promo they need to increase the daily km limit which can bring more customers and more trust. Hope my feedback will be consider and the management will think about it. Thanks
16 May 2026
Unprompted review
Reply from eZhire
Dear Muhammad Saqib,
Thank you for taking the time to share your honest feedback with us. Your input is invaluable, and we are committed to continuously improving our services based on the suggestions you’ve provided.
We truly appreciate your support and look forward to the opportunity to earn that fifth star from you in the future. It is customers like you who inspire us to strive for excellence.
We hope to serve you again soon!
Best regards,
Team eZhire
Reply from eZhire
Dear Vejay, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Great service provided and clear…
Great service provided and clear instructions.
15 May 2026
Unprompted review
Reply from eZhire
Dear Justin Thomas, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Charged extra for additional day
Charged extra for additional day, despite clearing indicating the date and time for collection.
Also, the staff were not at all helpful.
15 May 2026
Unprompted review
Reply from eZhire
Dear Ayaz Sheriff,
Thank you for taking the time to share your feedback with us at eZhire. We truly appreciate your input, as it helps us continuously improve our services and deliver a seamless experience to our customers.
We understand that unexpected charges can be concerning. In this regard, we would like to clarify that, as outlined in the Terms and Conditions shared at the time of booking, all rental and non-rental charges are processed through the card provided during confirmation, ensuring transparency in our billing process.
With respect to the charges in question, please note that as per company policy, collection requests must be placed through the app at least three hours prior to the rental end time. Requests made outside this timeframe may result in an additional day’s rental charge. To support a smooth and hassle-free experience, our app also sends timely notifications and reminders to customers before the rental end time, allowing sufficient time to place a collection request accordingly.
Should you require any further clarification or assistance, please feel free to reach out to us at connect@ezhire.life. Our team will be happy to assist you and ensure your concerns are addressed promptly.
Warm regards,
Team eZhire
Reply from eZhire
Dear Khushwant Singh, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
No TRUST
Looking for a car to rent in UAE, I repeat DO NOT USE EZHIRE!
The process of uploading documents, EID is quite efficient, until you want to hire the car, multiple Whats App accounts hitting your inbox, everymessage different, you will have no idea who, what or when you may receive your car - even though you pay additional for the delivery and pick up of the car.
EZHIRE call you because you complain about the accurancy of charges, they close the case without resolve, and its impossible to speak to anyone.
The worse scenario is swiping your credit card for aledged misc charges, the hire charges are insignificant to these charges, I am surprised they have not charges me for air in the tyres.
Additionally, EZHIRE believe in delivering cars that have plus 85000 on the clock, clapped out and which looks like they have been bumper car racing in Motor City, the damage was incredible!
My new friend in the UAE is Herz. EZHIRE have a tech polatform that is shambolic, Do not be fooled by the marketing and online presence the experience is horrific - you have been warned.
3 May 2026
Unprompted review
Reply from eZhire
Dear Geoff Hudson-Searle,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please be assured that we are fully committed to addressing the concerns you raised. We understand that unexpected charges can be concerning, and we always strive to maintain complete transparency throughout our processes.
As outlined in the Terms and Conditions provided in your confirmation email, any rental or non-rental charges may be charged to the customer’s card. According to our policy, it may take approximately 15–90 days after the rental ends for pending charges to be finalized. This is because we must first receive the relevant information from external authorities, such as the RTA and Dubai Police, before confirming the applicable charges. Once the details are received, the system automatically processes the payment and shares a detailed invoice with the customer via email within 24–48 hours.
For any disputes related to Salik or traffic fines, we kindly request you to contact the relevant authorities directly for further clarification.
Regarding the excess kilometer charge, the mileage allowance for your booking was 225 KM; however, the vehicle was driven for a total of 380 KM, resulting in an excess usage of 155 KM.
In addition, as per our fuel policy, the vehicle must be returned with the same fuel level provided at the start of the rental. The vehicle was delivered with 4 bars of fuel and returned with 3 bars.
As per the agreed rental terms, charges are applied based on the standard applicable rates. The corresponding invoice has already been shared with you for reference.
We genuinely value your trust and appreciate your understanding in this matter. Should you require any further clarification or assistance, please feel free to contact us at connect@ezhire.life.
We remain committed to assisting you and ensuring your concerns are addressed appropriately.
Best regards,
Team eZhire
Very good service especially from the…
Very good service especially from the staffs.
10 May 2026
Unprompted review
Reply from eZhire
Dear Pratheesh Ip, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Al Yarmouk 👍🏽 … Customer Care 👎🏽
In person contact at the Al Yarmouk outlet was pleasant. However, the disjointed knowledge of the customer care is appalling to say the least.
6 May 2026
Unprompted review
Reply from eZhire
Dear Asif,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Reply from eZhire
Dear Mohamed hanaei, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.