Ordered 28th November, received email to say order pending, after emailing again to question where order is, got email telling me small family company etc, several more replies before getting offered... See more
Ezisprayer
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See what reviewers are saying
Like others - still waiting on product delivery. No replies to emails to ezispray or shopify. Why hasnt anyone mentioned Shopify as the perpetrators here. Ezispray uses there (Shopify) platform to... See more
Ordered 5 November, followed up a number of times and Janice replied once, advised dela due to processing error. This morning was doing another tracking check and found the website gone, checked tru... See more
Scammed, they've got my money I've got no product. Ordered and paid for 1st December, nothing to date, website no longer available, link disappeared. Saw a movie "Beekeeper" depicts exactly this typ... See more
Definately a scam.
Definately a scam.
Same as all below stories.
I have lodged complaint with bank to track and trace the money and also with the police.
No reply from them after numerous emails over last few weeks.
Update 09/12/24 in reply to Ezispray reply.
@ezispray if you take it so seriously please contact me on my mobile, email address or better yet, lets meet in person.
Let me guess wont hear back from you?? Police case lodged and will chase this till the end. Bank and IRD notified also to look into your accounts.
Update 10/12/2024 in reply to comment.
Please , I want to hear from you if you have not gotten that from all my messages. So do l the other people on here that you have scanmed. Yet you reply here , but I dont hear from you. Happy to share my bank statements to show there is no refund.
Please contact me, I want to hear from you. You have my address , so please come to me.
Awaiting your contact or just another reply here….
14 November 2024
Unprompted review
Reply from Ezisprayer
We take any allegations of misconduct or fraudulent activity extremely seriously, as we operate with full transparency and integrity. In response to Mr. Derik Nell’s claims, we wish to set the record straight. Mr. Nell requested a refund three days after his purchase, citing that he had already received our product as a gift. Despite the order already being in transit, we immediately lodged a cancellation with our shipping provider and successfully processed his refund. This was communicated to him in a timely manner. His assertion that we are a “scam” is entirely false and defamatory, given that we fulfilled his refund request without delay. Furthermore, his claim of receiving “no reply after numerous emails” is categorically untrue, as all correspondence was addressed professionally. Filing complaints with his bank and police after receiving a full refund is not only unnecessary but also misleading and a complete waste of law enforcements time. Such actions, coupled with baseless accusations, serve no purpose other than to harm the reputation of a legitimate business. We are committed to providing a fair and transparent service, and while we respect the rights of customers to share their experiences, we will not tolerate defamatory or unsubstantiated claims that misrepresent the facts. We encourage Mr. Nell to contact us directly if he requires further clarification, but his public statements are not only unreasonable but entirely disconnected from the reality of this matter.
Updated Reply: Derik, don't bother wasting anyone else's time. Even your bank will see you've been refunded, we have your full details as well as your address on file. Keep up the constant defamation and you will certainly hear more from us.
Waiting and waiting for my order to…
Waiting and waiting for my order to arrive.
I made payment and the order was confirmed with a statement that after being shipped, delivery would take 2-8 days. I'm still waiting.
Getting to the point of doing a charge-back on my credit card.
6 December 2024
Unprompted review
Ordered on the 2/11 still have not…
Ordered on the 2/11 still have not received, just lots of emails stating it’s in transit. Supposedly been in Sydney since the 28/11 it’s now the 8/12. Complete scam.
8 December 2024
Unprompted review
Reply from Ezisprayer
Regarding Ms. Janet Willett’s claim, her order was dispatched on time and is currently in transit with Aramex, as confirmed by the tracking information. Any delays beyond dispatch are the responsibility of the courier service, not Ezi Spray. We have advised Ms. Janet Willett to contact Aramex directly for further clarification, as this matter is beyond our control. Labelling our business as a “scam” is not only unreasonable but also baseless, as we have fulfilled all our obligations as outlined in our terms and conditions. The tracking status confirms the order is in transit and progressing toward delivery. Ms. Janet Willett’s accusations fail to reflect the reality of the situation, and we reiterate that her claims are both unreasonable and inaccurate.
Absolute scam
Absolute scam. Do not purchase! Save your money and head to bunnings. Paid express shipping and it still took a month. I have requested a refund for the product and they are now not responding to emails. This item is available on temu for a fraction of the price. Absolute rip off
21 November 2024
Unprompted review
Do not trust this company
Do not trust this company. Ordered on the 2nd November and still nothing. Received emails saying its on its way but nothing just same response. So disappointing. Wish I had done a review before purchasing.
2 November 2024
Unprompted review
Probably a scam
Probably a scam. I ordered this item and it’s been over 10 days and still have not received a response. Shame!
17 November 2024
Unprompted review
This company is 100% scam
This company is 100% scam. I also ordered mid November. Never received any communication, sent emails and got an order number, but you feed this number into the tracking bot and guess what... No such order. I have cancelled my credit card with bank, but I know that I will never see product or money again. Disgraceful. DO NOT BUY FROM THIS SCAM SITE!!!
5 December 2024
Unprompted review
Reply from Ezisprayer
Dear Russell,
Your review is completely inaccurate. Let me clarify the facts.
At checkout, you failed to provide an email address, which is the primary means through which we send automatic order confirmations, tracking numbers, and updates. Without this, our system was unable to contact you directly. This oversight is entirely on your part, not ours. Additionally, privacy laws, such as the Privacy Act 1988 (Australia), prohibit us from sending sensitive information like tracking numbers via SMS. Had you provided an email address, you would have received all necessary updates promptly.
If you would like, you are more than welcome to email us again, and I will happily provide you with a screenshot of your personal information from our system, including the blank email section, to confirm that this situation arose entirely due to your failure to provide accurate details at checkout.
To access tracking information on our website, both the order number and the email or phone number provided at checkout must be entered. If you are entering your order number along with an email address you never provided at the time of purchase, it is unsurprising that "no such order" appears.
When you did eventually contact us on November 22, we responded immediately, providing your order number and informing you of a delay caused by the busy holiday season, which is clearly outlined on our website. Despite this, you failed to respond to our email and made no further attempts to reach out. Instead, you chose to remain silent and then post this defamatory review, which is not only untrue but entirely unjustified.
Your claim that we are a “scam” is false. Your order was dispatched promptly, complete with a valid tracking number. Any delay in tracking updates is a common occurrence during peak shipping periods and is beyond our control.
It is disappointing that you have resorted to making false accusations and jumping to conclusions instead of taking responsibility for your own oversight. We urge you to amend your review to reflect the truth. If you require further assistance, we are more than willing to help, as we have been throughout this process. However, fraudulent actions and baseless public accusations will not be tolerated.
Unfortunately I also fell for this…
Unfortunately I also fell for this scam. My mate sent me the link for these guys because I was after a sprayer. I usually take more notice of the things I buy online but I rushed into this one thinking they were are reputable company.
Purchased on Nov 14 expecting an 8-10 day delivery. After 2 weeks I heard nothing so I emailed them. Got an apology email and they told me I would get the tracking details shortly which I did. The tracking# was quite obviously a Chinese number as I use Temu quite often so I used Universal Parcel Tracking to check. Yep, straight out of China with an expected delivery date of Dec 16-29. This tracking has stayed on 'Information Received' for over a week now so that only means that a tracking number has been allocated, not that a parcel has been sent.
They have given plenty of excuses but this is obviously not an Australian company. Could be some guy in his basement in Sydney or just a guy in China.
I have checked Temu and the exact same sprayers are selling there for about $60. Exactly the same, not similar. My guess is that they take our orders and then just order from Temu and take the profit margin. That is if they send the item at all.
I have lodged this issue with my bank so I'm hoping to get my money back.
I warned people on their Facebook post but it seems I have now been blocked as I can't even search for them on there anymore.
The 5 star reviews on their website are obviously completely fake as they are all written so perfectly.
It's just a quick cash grab and then they'll be gone.
14 November 2024
Unprompted review
Reply from Ezisprayer
Matt Brooker,
I am writing to address your fallacious review, which contains multiple fabricated statements and unreasonable accusations against our business. Given the circumstances, your review is both unnecessary and misleading. This is most certainly not a cash grab, there is no cash to "grab" as you have been fully refunded.
To clarify, I was in contact with you just minutes prior to the publication of this review. During that communication, I apologised for the delay you experienced, explained the situation, and promptly processed a full refund for your order. This resolution was offered without hesitation, and your funds are now on their way back to you. It is disappointing that, despite this, you chose to post a review accusing us of fraudulent behaviour, and willingly commit chargeback fraud. We have your full details and will be lodging a report to the appropriate authorities.
Your claims require clarification:
"Shipping Origin and Delays":
As clearly outlined on our website, during peak periods or when stock runs low locally, orders may be shipped directly from our international warehouse to minimise delays. It is common for global logistics to route packages through regions such as China. Your order was processed and dispatched within the timeframes stated on our website, and tracking updates were provided.
"Comparison to Temu":
Your assertion that our products are sourced from Temu is incorrect. Many products available in stores or online can also be found on platforms like Temu. Does that mean they all originate from there? Absolutely not.
"Blocking on Facebook":
We have not blocked you from our Facebook page. Visibility on Facebook can be affected by algorithms, regional targeting, or ad preferences, which are beyond our control. Any moderation of comments is strictly based on our engagement policies and not an attempt to silence legitimate concerns.
"5-Star Reviews":
Your claim about our positive reviews being fabricated is unfounded. While we have a handful of bad reviews, they are far outweighed by the hundreds of thousands of satisfied customers who value our products and services. The existence of a few negative experiences does not negate the overwhelming number of positive ones. The positive reviews on our platform come from reasonable customers who understand the realities of shipping and logistics during this time, unlike yourself, who has chosen to dismiss the facts despite being provided with consistent communication and a prompt refund.
Posting a defamatory review after we have resolved your issue is both unfair and damaging. We encourage you to amend your review to reflect the facts of your experience and the resolution provided.
Scammers??
GOT MY MONEY BACK in a month!
Read my 2nd update at the bottom of the review.
One star given so I could write the review.
Ordered an ezi sprayer on 17/11/2024 paid $99.99 Said delivery within 2-8 working days.
When I followed up on "contact us" page recurved a response that it's been delayed due to high demand and I'll get a tracking number soon.
Nothing yet. No replies to subsequent emails.
Scammers.
Not delivered.
Update- a week ago they responded to my numerous emails and said they've processed my refund. Yet to be seen. Not providing transaction ID to me.
I think theyre buying time to scam more people.
2nd update - after I threatened that I'll report them to police for deception, they immediately refunded my money!
17 November 2024
Unprompted review
SCAM DO NOT BUY ANYTHING FROM THIS COMPANY
Ordered a sprayer on 25th Nov 2024 have not received it just keep getting bullshit from Ezispray.Got responses to start with now nothing have asked for a refund again nothing. You just get a sad story that they are a little family business.
DO NOT BUY ANYTHING FROM THIS COMPANY EZISPRAY ITS A SCAM
Update i received my refund but only after having to THREATEN this scam that I would report them to every available site i could find in Australia and New Zealand (New Zealand Police being one) Janice sent me a email YOU can report us to whoever you want now it seems they have disappeared. Well Janice hope you and your family are happy for recking a lot of people's Christmas but then you are bottom feeders with now morales and enjoy stealing people's hard earned money
4 December 2024
Unprompted review
Dear Ezisprayer,
Dear Ezisprayer,
I am writing to express my serious concerns regarding my order, EZ272602, placed on November 19, 2024. On November 26, 2024, I was advised that the item had been shipped and provided with a tracking number. However, the tracking information remains inactive, showing the status as “order ready.” This indicates the item has neither been shipped nor collected.
The order was stated to be delivered within 2–8 days, yet this timeframe has been exceeded significantly. To date, there has been no progress, and I have not received the item.
This situation leads me to believe that you have accepted payment without any intention of fulfilling the order. I am now demanding a clear and accurate update on the status of my order. Specifically, I require:
A valid and trackable shipping number.
The current status of the shipment.
A confirmed and accurate delivery date.
If I do not receive this information by 5:00 PM EST today, I will proceed with the following actions:
Initiate a dispute with my bank to recover the payment.
File formal complaints with Fair Trading, Consumer Affairs, and other relevant authorities.
Share my experience publicly, including with social media platforms, to warn other consumers about my experience.
I have also reviewed feedback from other customers and note a pattern of unfulfilled orders, delayed shipping, and lack of communication, raising serious concerns about the legitimacy of your operations. Please justify why this should not be considered a scam.
This is your final notice. I expect a prompt and satisfactory resolution to this matter.
4 December 2024
Unprompted review
LONNNNNGGGGGG delivery time
UPDATE:
My order finally arrived (and the one my brother ordered). Communication is not great. I havent used it yet.
Same story as all the other reviews. Ordered on 3rd December and after numerous requests for proof of shipping or a refund, still nothing.
3 December 2024
Unprompted review
Scam
Scam
I am afraid that I agree with Anita. I purchased the ezispray also on the 11 th of November 2024 and it still has not arrived. I have emailed several times and have received regular email responses saying it is on the way. However, the tracking number is not acknowledged or it gives meaningless information like: arrived mainland. There is no actual tracking. I have asked for a refund but the emails keep stating it is on its way. I purchased for $99 which is not an amount that I can just write off. It is now 3 Dec 2024 and the same meaningless email arrived again today.
3 December 2024
Unprompted review
Been waiting a month now and the same…
Been waiting a month now and the same answers keep coming.
Sort your shit out ezispray.
11 November 2024
Unprompted review
FAITH RESTORED - REFUNDED 4.12.2024
ezi sprayer ordered17 Nov received an email on the 22nd Nov with a tracking no and was ready for dispatch. 27 Nov still awaiting dispatch emailed Ezi Sprayer no phone number provided was advised they would contact courier and give me an update, 29th Nov emailed this time asking if they were a scam 1st Dec emailed again telling them to refund as don't want product, no they can't do that as now I have wo wait to receive it so I can return it BEFORE they will give me a refund - kiss your money good bye folks if you buy anything for here. Australian owed business HAHAHA what a joke.
Response - Below are the actual emails
On Thu, Nov 21, 2024
Can you please advise update on my order as I not heard anything further since my order was confirmed
On Thu, Nov 21, 2024 at 7:20 AM Ezi Spray wrote
Thank you for reaching out regarding your order
Your order has been prepared but was delayed with dispatch due to high demand. It has now been dispatched and is with the shipping courier. You should receive a tracking number sent directly to your email shortly, allowing you to monitor the delivery status.
I sincerely apologise for the delay and any inconvenience caused. Please let me know if there’s anything further I can assist you with
On Wed, 27 Nov 2024 at 09:11,
Thank you for your reply, I received my tracking order # YT24327212660xxxxx on the 22nd November.
To date my order has not moved 5 days on. Can you please look into as I required to use this sprayer within the next 7 day and thought that it would be here well within the time that I require it for
On Thu, 28 Nov 2024, 12:22 am Ezi Spray wrote:
Thank you for reaching out, and I apologise for the delay with your delivery
I’ll check in with the courier to request an update on your order's progress. As soon as I have more information, I’ll be in touch
Thank you for your patience
On Sat, 30 Nov 2024 at 08:51 wrote:
I have not heard back and the sprayer still has not moved! For an Australian Company this is very poor and does not reflect very well for you.
Maybe you need to get a better courier service as other companies can you good that I order online to me a lot faster than your company.
Hoping this is not a scam????
On Sat, 30 Nov 2024, 12:41 pm Ezi Spray wrote
Thank you for reaching out again, and I sincerely apologise for the ongoing delay and the frustration this has caused
I want to assure you that we are a genuine small, family-owned business dedicated to delivering high-quality products to our customers. Your order has been dispatched, and you can track its progress here: Track Your Order
Sometimes tracking updates from the courier can take longer than expected, especially during peak periods. However, rest assured that we are doing everything we can to ensure it reaches you as soon as possible.
If you have any further concerns or questions, please don't hesitate to get in touch. We genuinely appreciate your patience and understanding
On Sun, 1 Dec 2024 at 17:31 wrote:
Please refund my money as not satisfied with the service and upon reading reviews on google there seems you have a major problem with delivering
the product as promised.
Await confirmation that refund has been processed
On Sun, Dec 1, 2024 at 9:57 PM Ezi Spray wrote
Thank you for reaching out, and I sincerely apologise for the frustration this has caused.
Unfortunately, your order has already been sent out, and we are unable to intercept it at this stage. However, if you do not wish to keep the item once it arrives, you are welcome to return it to us, and we will process a refund once we receive the returned parcel
I will follow up with the courier for more detailed tracking information and will keep you updated on its status.
Thank you for your patience, and please let me know if there’s anything else I can assist you with
On Sun, Dec 1, 2024 at 10:14 PM wrote:
From my point of view the order has not been sent out as this is the whole problem.
I will not wish to keep the item as Ezi spray has left me with no option but to purchase another sprayer as I have a project that is booked in for completion this week
Since you are going to follow up with the courier hopefully you will this time as I didn't get a response back last week when I was promised this, just tell them to return the order to you as I will not be impressed with having to pay return postage on this!
I will be joining the rest of the people that have recently posted reviews regarding not receiving their orders from Ezi Spray
I now remember why I don't buy from Australian owned companies as they can't deliver what they promise
Dec 3, 202412:05 AM Ezi spray
**Edited as not enough characters left**
refund has been processed shld rec 5-7 bus days, cancelled order with courier and will not be serving you further as a customer
Replied
Gr8 to hear I wont be a future customer this is one thing we can agree on
UPDATE - PAYMENT HAS BEEN REFUNDED - THANK YOU
1 December 2024
Unprompted review
Reply from Ezisprayer
Hi Irene,
We take customer feedback seriously, but your review contains inaccuracies and misrepresentations that need to be corrected.
Your order, placed on 17th November, was dispatched within the 3-business-day timeframe outlined in our shipping policy. You were provided with tracking details on 22nd November, which clearly showed your parcel was ready for courier pickup. On 27th November, despite being informed that your parcel was awaiting pickup, you emailed claiming you had not received any updates. Ironically, this was in response to an email that provided precisely that information.
After expressing doubts about your purchase—prompted by misleading reviews from others—you demanded a refund. While we cannot process refunds for items already dispatched until they are returned to us, we went above and beyond by working with the courier to intercept your parcel, which had already been dispatched. A full refund was issued promptly, despite this extraordinary effort on our part.
Your review’s claim of "kiss your money goodbye" is demonstrably false, as you have received a full refund. Furthermore, your public statements implying our business is fraudulent are defamatory and unsupported by the facts. Under Australian law, defamation includes publishing false claims that harm the reputation of an individual or business. Such actions can lead to legal consequences under the Defamation Act 2005. We have documented your comments as proof and we will report this.
Your email correspondence also included inappropriate and offensive language directed toward our team, including derogatory and racial comments about Australian businesses. These remarks are not only deeply disappointing but entirely un-Australian, especially when directed at a small, family-owned business committed to serving its community.
We take great pride in our transparency and commitment to resolving customer concerns promptly and respectfully. Your statements here are unfair and untruthful, and we have extensive evidence to refute them. We urge you to reconsider your comments and encourage you to reflect on the impact of your actions on a local family-run business that has done everything to accommodate your requests.
Probably a scam
Ordered on 11 Nov and it still hasn't arrived. When I emailed to query, I received a reply saying it had just been dispatched. That was 10 days ago - still no sprayer.
Edit:The website states 2-8 days delivery, however as of the 20th Nov, it hadn't even been shipped yet. Seems to me that is not the fault of the courier. My claims are not unsubstantiated, they are fact as it is now the 3rd Dec and I have still not received the sprayer.
I have emailed again, but received no response.
I will happily edit my review if the sprayer ever turns up. However, looking at the other reviews here, there is clearly an issue with ordering and shipping procedures of this company.
Update: I thought it would never happen, but the sprayer finally arrived yesterday!!
11 November 2024
Unprompted review
Reply from Ezisprayer
Hi Anita,
We value customer feedback, but your review contains inaccuracies and unfounded claims that must be addressed.
Your order, placed on 11th November, was packed and dispatched on time according to the processing and shipping timelines outlined in our policy, which you agreed to at the time of purchase. Your parcel is currently with New Zealand Post, and you were provided with a tracking number to monitor its progress. As clearly indicated in our shipping estimates, delays with the courier are unfortunately beyond our control.
Your claim that our business is "probably a scam" is baseless and defamatory. Under New Zealand's Defamation Act 1992, defamation occurs when false statements are published that harm the reputation of an individual or business. Publicly making such claims without evidence, despite having received tracking details and proof of dispatch, is not only damaging to our small, family-owned business but also potentially actionable under the law.
We note that you have not responded to our previous email providing updates and support. Instead, you have chosen to make unsubstantiated statements online, which are highly damaging to the reputation of a business that has done everything within its control to fulfil your order.
We are a small, family-owned business committed to transparency and customer satisfaction. Your order was dispatched promptly, and we have provided you with all the necessary information to track its delivery. We urge you to reconsider your comments and to engage with us directly if you require further assistance, rather than making inaccurate and harmful public claims.
If I could give zero stars I would
Ordered and paid for the spray gun on 21/10/24...no confirmation email/ tracking details received. No product received as of today 27 Nov. 24...Sent email this week.. no reply..
21 October 2024
Unprompted review
SCAM IVE SENT DETAILS TO MY BANK AND…
SCAM IVE SENT DETAILS TO MY BANK AND POLICE
26 November 2024
Unprompted review
Never arrived
Never arrived. Not given any information after they took money paid on the 12 November now the27th not seen or heard anything have tried contacting. Nothing...
27 November 2024
Unprompted review
Reply from Ezisprayer
Dear Diane Hogan,
We appreciate the opportunity to respond to your review. However, after conducting a thorough examination of our order and communication records, we have found no evidence of an order placed under the name "Diane Hogan," nor any correspondence from you regarding the claims in your review.
It is deeply concerning that such accusations have been made publicly without providing verifiable information or an opportunity for us to address the matter. It must be noted that under Section 4 of the Defamation Act 1992 (NZ), publishing false and damaging statements about a business can constitute defamation. Such actions, when made without evidence, harm the reputation of a legitimate enterprise and may expose the reviewer to legal accountability.
As a company, we uphold transparency and fairness. Our processes include responding to every customer query and ensuring all orders are fulfilled. Should you have a genuine concern, we strongly encourage you to contact us directly with the necessary details so that we may investigate and resolve the matter expediently. Without such information, your comments remain unsubstantiated and serve no constructive purpose.
We respectfully request that you substantiate your claims with proper information. Should you wish to engage in a resolution, please provide your order details so that we can address your concerns in accordance with our policies.
This is a scam
This is a scam, took my money and never sent product. Kept responding to emails saying it’s on its way but shipping details were false
24 October 2024
Unprompted review
Reply from Ezisprayer
Hi Bron,
Thank you for your feedback. We take all reviews seriously, but after thoroughly reviewing our records, we can confirm that we have no orders under the name "Bron Farrah," nor have we received any emails or attempts to contact us regarding this matter.
Posting a defamatory review without providing a correct name, order details, or any opportunity for us to resolve the situation is both unfair and damaging to our small, family-owned business. Your actions suggest that your intention is solely to harm our reputation rather than seek a resolution.
We take pride in being transparent and responsive with all our customers. If you believe you have placed an order with us, we encourage you to contact us directly with the correct details so we can investigate and assist. Without this information, we are unable to verify your claims or provide support.
We kindly request that you reconsider your comments and provide accurate information if you genuinely require assistance.
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