EZ Living Furniture UK Reviews 

337
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Mark Trafford at Boucher Road branch was amazing. Very helpful, knowledgeable and patient when we visited the store with mum to buy her a bed. He couldn’t have been more respectful, kind or conside... See more

Rated 5 out of 5 stars

EZ living furniture has been amazing from start to finish. I looked at beds in dreams before EZ living & the selection there was 10 times nicer & they were doing a sale. I ordered my bed in April & wa... See more

Rated 5 out of 5 stars

We’ve been returning to EZ Living time and again, and the reason is simple: Sharon and Grace. They are absolutely amazing—super helpful, incredibly knowledgeable, and true experts in their field. Noth... See more

Rated 5 out of 5 stars

We was looking around the store, when we was approached by Dylan. He asked if we needed any assistance, proceeded to engage and interact with us, offering an insight to his knowledge and also just gen... See more

Company details

  1. #245 of 395 best companies in Home Furniture Shop
  2. #124 of 228 best companies in Bedroom furniture shop
  3. #59 of 121 best companies in Garden Furniture Shop
  4. #76 of 114 best companies in Living room shop
  5. #45 of 86 best companies in Mattress Shop
  6. #61 of 92 best companies in Sofa store

Written by the company

EZ Living Furniture is a furniture retailer committed to providing the latest in living, dining, and bedroom furniture. We aim to stock affordable elegant sofas and the most comfortable and supportive mattresses from top brands for reasonable prices. We even focus on the little things and have many unique accessories items to decorate your home for less, like wall art, lamps, or artificial flowers. During Christmas time our showrooms transform into magical Winter Wonderland where you can get a beautiful tree and decorations. Here at EZ Living Furniture, we value high levels of customer satisfaction which is why our sales staff in-store and online have the most up-to-date knowledge of our products and are ready to demonstrate their commitment to providing excellent customer service for all of our customers. We have a number of showrooms across Ireland and Northern Ireland all stocked with our display models. Our online store is the biggest showroom of all though. So visit our website www.ezlivingfurniture.co.uk for product inspirations and more information!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

337 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(337)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product and service

Good product. Service as stated. Follow-up queries with Shirley in Customer Service was exceptional - helpful, interested and very pleasant. Matter satisfactory resolved with Shirley’s assistance.
Very impressed.

17 November 2025
Rated 5 out of 5 stars

Great value bed in oak and pine

Great value bed in oak and pine. The bed is really sturdy having been straight forward to assemble. The packaging was more than sufficient and made sure there was no damage to the bed. All complete and delivered on time too

13 November 2025
Rated 1 out of 5 stars

On the website it clearly states that…

On the website it clearly states that the lamp table was fully assembled… having received it yesterday it’s flat pack as I am disabled I am unable to put it together so will have to pay someone to do it .. I only purchased it because it stated fully assembled won’t be purchasing anything else from your store .

13 November 2025
Rated 5 out of 5 stars

Holywood exchange store.

Bought 2 leather settees from Holywood exchange store, I was served by Samantha who also offered me a coffee or tea while processing order. Samantha kept me informed when delivery was going to be and the delivery guys Jason D and Ricky N telephoned me to let me know they were 10 mins away. All packaging was then taken away and settees put in place. Very good service from sales to delivery.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Terrific Service

From entering the beautiful smelling store in Ballymena I found it so welcoming. The variety and quality of the furniture was fabulous. All the furniture was beautifully presented . As I walked around I was met in a friendly manner by a salesman named Noel . Noel asked if he could help me with any thing. I said I was looking for 2 bar stools. Noel showed me the variety of bar stools and explained all the features and benefits of the different types of bar stools He took time asking if i had the size of of kitchen island Noel then showed me the stool which would be perfect . I felt in safe hands and decided to purchase the 2 Noel recommended. Noel then offered me tea or coffee whist we were completing the paperwork . I was so glad Noel had recommended the stools and felt comfortable paying for them to be delivered which Noel again took the time to explain the process. Noel offered the extra cover which I declined. After our business was completed I left the shop happy I had bought the correct product for my needs thanks to Noel . I will be back in Ez Living Ballymena when the sales start in January .

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing delivery…

Disappointing delivery…. Have waited a month for the delivery of a mirror and now told it will be at least another two weeks so at least 6 weeks. Delivery charge should be at least refunded.

14 September 2025
Rated 5 out of 5 stars

Excellent service

Excellent, friendly and professional service provided by the salesperson I dealt with, David Bell. Would recommend and have done.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

I haven’t received my purchase?

I haven’t received my purchase?
I have been contacted by ezliving stating that it was delivered but I can assure them that it wasn’t. I didn’t get any notification of delivery which would be normal practice

14 August 2025
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

2nd reply:

Hi Dawn,

As we had not heard from you we were none the wiser the item was not delivered but have provided screenshots via email directly to you from the courier with tracking number showing it has been delivered.

We will of course follow this up for you and will respond to you via email.

HI Dawn,

We are surprised to hear this..

On looking into the order number you have provided we can see it was dispatched with Fastway on 18th August and delivered at 8.42am on the 19th August..?

I am sending you an emial with the tracking number for your reference should you wish to check this out.

Rated 5 out of 5 stars

Great customer service from Richard

I’ve been searching for a corner sofa and found the perfect one in EZ Living in Holywood Exchange. Rich, the salesperson was exceptionally helpful and patient. He even offered me a coffee which is a lovely touch. I hope delivery etc goes as well as my buying experience.

3 August 2025
Unprompted review

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