Ezmuve Estate Agents Reviews 

163
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, making the entire process smooth and stress-free. Many people highlight the excellent service received, noting that the team goes above and beyond to provide clear communication and support at every stage. Reviewers frequently mention the outstanding customer service, appreciating the personalized approach and quick responses to queries. However, some people were dissatisfied with a particular staff member, describing the interaction as unprofessional and noting that the service did not meet agreed-upon terms.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often describing it as fantastic, professional, and... See more

Customer service

Consumers find customer service to be highly positive, with many reviewers praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Zee and the team at Ezmuve was an absolute pleasure. The team went above and beyond making the overall process smooth and stress free. Buying a home can be overwhelming but their expertis... See more

Rated 5 out of 5 stars

I had a great experience with this estate agent. I sold my previous home through them and also bought my new home with their help. The whole process was very quick and smooth, and they kept me updated... See more

Rated 5 out of 5 stars

We had a great experience with EZmuve, from start to finish they were extremely helpful and transparent. Toby was assigned to our case and we couldn’t have asked for a better agent as first time buyer... See more

Rated 5 out of 5 stars

It has taken me a while to write this review, but I knew I needed to do it as I was pleased with the service offered by Ezmuve. Zee sold my house in East End Park last December 24. His companies att... See more


Company details

  1. Estate Agent

Written by the company

ezmuve, is recognized as one of the fastest-growing agents in the Kirklees area. We pride ourselves on our professional approach and friendly manner. We give sound, honest advice enabling us to deliver our services easily and without complication. If you are a landlord or vendor there really is no need to look elsewhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

163 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(163)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast results with a great support

Ezmuve had been a great estate agent that work tirelessly to get results for their clients as quickly and smoothly as possible. They have a personal touch with their clients by keeping them in the loop each and every step of the way.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Zee and team …

EZ Muve has been absolutely amazing from day one. I personally know Zee and this made my journey memorable. It was a smooth process, both Molly and Zee have cooperated very well and Morris was a great help too. I would definitely recommend EZ Muve. Thanks Zee

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Great team

Great team! I personally dealt with Zee who was polite and professional throughout the sale of my property as was the Mollie who helped with any queries from the office.... highly recommended...don't use any one else !!
Andy

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure Zee sold the house in…

Absolute pleasure Zee sold the house in a day , absolutely genuine person to work with answered ever query efficiently and was a delight to work with. Ezmuve are the fastest growing estate agency in its are for a reason they made selling a house as stress free as possible. Zee himself has so much passion and drive he will do anything to make sure you are comfortable and understanding in your sale. Thank you Ezmuve and Zee.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Cheapest in £££s but not cheapest in service!

We went with Ezmuve as they were cheaper than all the other estate agents out there, but by no means does that mean that the service was any less. They got plenty viewings and sold our house FAST!! The team kept in touch with us at every stage of the process, we couldn't have wished for better!!

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service!!

Absolutely fantastic service!!
Over the years I’ve used many estate agents and I can honestly say that this has been the best so far!!
From the start Zee made the whole process easy and straightforward, arranging and personally doing viewings, negotiations and keeping us informed.
This guy never stops and working and always there to answer our questions and reassure us.
We will miss you Zee and thank you!!!!

17 November 2022
Unprompted review
Rated 5 out of 5 stars

I'm so glad I picked these guys out of…

I'm so glad I picked these guys out of the ten million estate agent, I felt like I was their only client as they cared as much as I did. There were a couple of bumps in the road along the way and they helped so much and really went the extra mile.
I highly recommend, Zee, Morris and Molly were all fantastic. Oh, their price is great too !!

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Absolute pleasure Zee sold the house answered ever query efficiently and was a delight to work with. Ezmuve are the fastest growing estate agency in its are for a reason they made selling a house as stress free as possible. Zee himself has so much passion and drive he will do anything to make sure you are comfortable and understanding in your sale. Thank you Ezmuve and Zee.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Above & Beyond

Professional, helpful & polite and Zee has gone above and beyond and pushed out all the stops on this house purchase. I've been looking for a house for over 18 months now and continually run into difficulties, but Zee has been very calm and collective even when the pressure is on and maintained a cool head and that's what you want.
Cheers 🥂

7 August 2022
Unprompted review
Rated 5 out of 5 stars

The best service we've have so far

The best service we've have so far, not that we intend to go elsewhere. But we have experienced many other estate agents who don't really about clients. Ezmuve gave us a tailored service, communication and expectations were second to none. Would definitely recommend to anyone. Thank you. Happy clients 🙂

3 August 2022
Unprompted review
Rated 4 out of 5 stars

Ezmuve have been absolutely fantastic!

Ezmuve have been absolutely fantastic! Zee was professional and friendly, he made the whole process feel easy, transparent and stress-free. He got us what we wanted for our house and very quickly too. The whole team at Ezmuve including Morris and Sara were also fantastic. I wouldn’t hesitate to use them again and would recommend them to anyone. Thank you Zee!

17 July 2022
Unprompted review
Rated 1 out of 5 stars

What a difference my new agent has made

in essence, this so called company is nothing short of a bunch of crooks. They promise this and that and make you feel that your property is in exactly the right hands, but that could not be further from the truth. Below are just a number of alarm bells that I believe you should pay caution to before committing to them - 1. They lie from the start. As soon as you sign the contract everything changes. 2. They use 3rd parties for marketing purposes I.e. they use other estate agents to show your property on rightmove as they cannot financially advertise it themselves. 3. They will commit in their contract to advertising your property on Zoopla but when you question them as to why they haven't done this, they will tell you that they only do so at a clients request ( and again it clearly states in their contract that they WILL commit to this along with Rightmove regardless). 4. They will not ask for any documentation or identification confirming you are the owner of the property and authorised to sell ( I only discovered this today when asked by a local agency that are well established with whom I have now asked to deal with the sale) 5. They will send you multiple text messages telling you they have booked viewings for your property but only one or two actually happen. And last but, by no means least. When I disinstructed them, they told me I legally had to pay them £250 for not letting them sell the property which foolishly I did only for it to be later to be brought to my attention by experienced professionals that it was in fact them that did not fulfil their contractual requirements. Proceed with much caution

Just an update, I have now put this in the hands of a well established, award winning estate agent and my experience of their organisation and professionalism couldn't be any better. Pictures of the property and marketing done to a professionals standard,No lies, full transparency, and real talk. Thank you so much ADM Residential 👏✔

10 June 2022
Unprompted review
Ezmuve Estate Agents logo

Reply from Ezmuve Estate Agents

We appreciate all feedback, positive and negative as it can only help us serve better. We would like to shed some light on this as we deem this as defamation and false allegations.

- upon arrival of valuation the property wasn't ready to be marketed, you delayed us taking the pictures on multiple occasions which caused a lot of inconvenience however as a company we are always understandable and absorbed this matter internally.

- After several attempts, we was able to then get pictures done and get the property on the market within our schedule and then put to market

- Over this 2 week period from marketing your property within our first viewing we was able to gather an offer which you rejected and then later wanted to reconsider which at that point the client had started to negotiate on a different property which is understandable.

- Within the first week you then wanted to pull the property off the market which was very bizarre for us as it hardly had been on the market for long and you wasn't happy with the couple of viewings we had arranged even though we got an offer straight away. We then took the property off the market with immediate effect after you requested

- The following week we then re-listed the property from your instruction and again had another client wanting to put a offer in which then changed her mind the next day, we then had another 3 clients booked in that day and had a client travelling from Nottingham but you still wanted to pull the property off the market and didn't give us a chance to complete the upcoming 3 viewings for that day.

- You have been in direct contact with our team and communication has been streamlined as you will see from the records of text , emails, and phone calls as we were willing to present this data as you also claimed we haven’t communicated effectively.

- Just to clarify our rightmove listings isn’t through a third-party company as it sits under the umbrella with Ezmuve as this was explained during your valuation.

- We do market on Zoopla if the client requests this and on this occasion that wasn’t the case.

- We also did conduct a AML check before listing the property and followed the correct procedure as the report is evidence

- We fulfilled our role as your agent with effectively marketing, conducting viewings and handling offers, therefore a refund wouldn’t be granted on this occasion.

If you have any further concerns, disputes or matters you wish to discuss please don't hesitate to get in contact as we are here to help.
We wish you the best of luck in the future.

Rated 5 out of 5 stars

A fantastic and reputable team

Zee and his team are fantastic! Couldn't recommend them enough. They have taken all the stress out of buying a house and made it simple. They have kept us updated throughout the process and explained everything along the way. I would 100% recommend them

2 June 2022
Unprompted review

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