I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... See more
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Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... See more
Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... See more
Company replied
Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... See more
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Company details
About ezviz.com/uk
Written by the company
EZVIZ - Creating Easy Smart Home
Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.
VISIT OUR WEBSITEContact info
United States
- ezviz.com/uk
2.4
Poor
180 reviews
Replied to 11% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Time to buy a camera doorbell
Website is clear and easy to follow. Products are shown with sufficient detail and then further information can be found once you've decided on a suitable product. Prices are competitive with other online and physical shops.
13 February 2024
Researched the products online
Researched the products online, had a friend who had purchased a EZVIZ CCTV camera & spoke very highly about it. Placed an order for two C8C units, they arrived quickly but came with USA/European connections, the service team resolved this very quickly. Superb product & service.
13 February 2024
A very easy purchase through their…
A very easy purchase through their site, with a great product and price.
6 February 2024
These guys are great
These guys are great, I bought a robot vacuum cleaner which ran out of stock, making the delivery late by a month, but they were honest about the situation and I was given a excellent free gift as compensation.
2 February 2024
The doorbell i purchased doesnt work as…
The doorbell i purchased doesnt work as its meant to. I emailed the store and they havent replied....as of yet anyway.
30 January 2024
Reply from ezviz.com/uk
Hi Cheryl,
Sorry for the inconvenience!
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at support@ezviz.com.Please let us know your issue so that we can better assist you.
Looking forward to hearing from you. Have a nice day!
Regards
Bay
EZVIZ Tech Team
I am very pleased with the viewfinder…
I am very pleased with the viewfinder and the camera, it works flawlessly
8 January 2024
Reply from ezviz.com/uk
Thanks for taking out time to rate us. Your satisfaction is our greatest motivation:)
TERRIFIC PIECE OF KIT BUT DIFFICULT TO…
TERRIFIC PIECE OF KIT BUT DIFFICULT TO INSTALL
EVEN WITH THE INSTRUCTIONS
8 January 2024
Reply from ezviz.com/uk
Hi, you can reach us by hotline, live chat and email if you have any issue with the installation. Our email responding time window is about 2 days. You can also find our hotline numbers here: https://www.ezviz.com/page/contact-us Looking forward to speaking to you!
Lost the plug in receiver from original
Lost the plug in receiver from original
Purchase. Bought another what I thought was replacement and was informed that only the original can pair with the door bell and I would have to purchase a whole new doorbell assembly. Avoid this product
3 January 2024
Reply from ezviz.com/uk
Hi,
We sincerely apologize for the issue.
The chime and doorbell in the DB2 Kit are bind to each other and cannot be replaced with new parts. We are sorry if the store descriptions are not clear enough.
Please request for a return at our store. If the return time limit has passed, please contact our customer service at support@ezviz.com so that we can further assist you.
Thank you and have a nice day!
Regards,
Bay
EZVIZ Tech Team
1 of the cameras i recieved doesnt seem…
1 of the cameras i recieved doesnt seem to be recieving wifi signal very well with a booster in the next room, the other 1 is totally fine, so not sure if that one was faulty but my electrician had to hardwire it to the plug to even recieve a bit of signal. I would really like it replaced but am not sure EZVIZ will replace it now as my electrician has had to doctor it to get it to work properly. Other than that the build quality and picture are perfect. Great cameras all round.
14 December 2023
Reply from ezviz.com/uk
Hi Shane,
Thanks for your feedback!
Please share the detailed issue and device serial number by writing to support@ezviz.com. We'll ensure to look into it with the most priority.
We will also help with the warranty if the device is having hardware issues.
Looking forward to hearing from you.
Regards,
Bay
EZVIZ Tech Team
Very easy to buy from and very good…
Very easy to buy from and very good quality camera with ease of use
22 December 2023
100% Worth The Purchase
I love your products, easy to use and install and provide a perfect view all round
I have also bought your product for my family to install at their home and do not hesitate to recommend to friends
14 December 2023
HB8 Camera
Very quick delivery. All well packaged. Item itself was fairly straightforward to install and set up. Happy with purchase.
8 December 2023
I have been with you'll for so long I…
I have been with you'll for so long I greatly appreciate your service.
30 November 2023
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