I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... See more
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Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... See more
Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... See more
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Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... See more
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Company details
About ezviz.com/uk
Written by the company
EZVIZ - Creating Easy Smart Home
Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.
VISIT OUR WEBSITEContact info
United States
- ezviz.com/uk
Replied to 11% of negative reviews
Typically replies within 48 hours
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Product says last 240 day plus
Product says last 240 day plus. Hasnt even managed a month not worth 116. More like 50 pounds blink last longer

Reply from ezviz.com/uk

Reply from ezviz.com/uk
Excellent quality camera
Excellent quality camera. Functions and app great. Higher spec than some more expensive cameras. Delivery and service excellent. Price great, mine was on sale too.
EZVIZ is so simple to install and use
EZVIZ is so simple to install and use, I now have 7 cameras around my house and business. including the doorbell.
Third camera added to my network and…
Third camera added to my network and works seamlessly with all my existing equipment
Excellent service and great devices
Quick delivery,great product at a very…
Quick delivery,great product at a very reasonable price
DB2 Review from a householder
Great camera what I like is the different mounting plates for mounting the camera up or down or left or right.Fantastic addition at no extra cost
I had a great shopping experience at…
I had a great shopping experience at ezviz store! I can easy to find what I was looking for and the shipping speed was so fast!
DB2 DOORBELL & CHIME NOT CONNECTING
Purchased doorbell & chime pack after reading positive Expert Review & others. Prompt delivery and well packaged.
Set-up instructions via App are clear but after 6 days & 10 attempts including re-sets I cannot connect. I have a 970 mbps internet & a router that runs both 2.4 and 5 ghz (Ezviz needs 2.4). Conection fails despite everything being within 1 metre of router.
Interestingly the box contains a small label that specifically tells you to contact Support if unable to connect....so they know there are issues! I contacted Support (overseas I beileve) via tel and was answered quickly. Tried to connect with him, failed so he referred the case to an expert. Received follow-up email a day later but the person just repeated same pre-canned text and ignored what I had told them the day before. No solution as of today. I caution buying this product which clearly has in-built connection problems. I will update review if resolved or returned for refund.
Pathetic customer service
Pathetic customer service. Only available via email and they take weeks to reply and then 8gnore the issue. Crooks have a faulty doorbell which they refuse to fix or take back as return. Never worked from day one. BEWARE.

Reply from ezviz.com/uk
Good product
Good product, recomended by which, although numerous problems with discounts on offer being redeemed but customer service go there in the end

Reply from ezviz.com/uk
Ordered a twin pack
Ordered a twin pack, and was only sent 1 camera. I had to chase Ezviz to get the second one delivered as they didn't notice only 1 was sent. There is no contact number for the shop, had to phone the worldwide support center to get my issue logged and then it took a couple of weeks until i received my second camera.

Reply from ezviz.com/uk
Fine if Working - but if not ......
I bought 3 cameras direct from Ezviz, they are easy to fit and get used to and the quality of the images is good.
Two of the C8C cameras work fine, I have been through customer services via email and phone calls and I cannot fault the support regarding the camera that isn't working.
However all are agreed that the one camera has a hardware fault and I have been advised to contact the seller to seek a replacement - but the seller is part of the Ezviz franchise, it's contact details are the same as the support centre and there is no individual telephone number or email address for the seller.
Therefore I cannot get in touch with the seller and after the support centre intimating they can assist - now do not answer calls and haven't responded to my emails requesting their support to get either a refund or a replacement.

Reply from ezviz.com/uk
Highly recommend
I am extremely satisfied with my purchase of the EZVIZ indoor camera. The camera provides clear video footage with great sound quality, and I particularly love that I can control it from my smartphone using their EZVIZ app. It's incredibly convenient to be able to check in on my home from anywhere at any time. The setup process was also very easy and user-friendly, and I appreciate the added security it provides. Overall, I highly recommend this camera to anyone looking for reliable and user-friendly home security tool

Reply from ezviz.com/uk
Brought 2 cameras both different ones…
Brought 2 cameras both different ones due to ongoing vandalism off my vehicle, had them around 10 months now. While the app and the cameras are reasonably good car quality, I just find it absolutely impossible to set the cameras up in such a way where they go off when they need to. Always over sensitive and recording far too much rubbish i.e nothing or not going off when they need to go off. Also the dual lens camera I have got has got a bright light on it but there is no setting to make it stay on you can either have it off or have it flash whenever it detects something
Non Existent Customer Service/Help
Cameras disappeared from app, numerous emails to company help desk, like other reviews one question after another and quite abrupt tone from them. Have sent info they require and several emails been ignored with no response.
Totally useless
Totally useless . Recordings of Leaves, rain, moving trees , birds , cars with lights of passing via the main road . Does NOT record People , small vehicles . Totally useless as is their customer service
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