Ezy-Fit Roller Shutters Reviews 218

Great product and very helpful customer assistance. They were able to assist us with the specs that needs to be met and highly responsive. Would recommend.

I installed 15 shutters over a period of 1 1/2 years, during this time the service and support I received was absolutely fantastic.
There where nothing to fail in this experience. The ordering was very easy with multiple confirmations which safed me from mistakes.
Therefore I can highly recommend this company and the product.

Customer service second to none, shutters work perfectly and couldn’t recommend them enough.

Damien was very helpful with tech support when I was having issues setting the limits after replacing some damaged parts, highly recommend Ezyfit.

Ezy-Fit Roller Shutters offer a seamless blend of functionality and aesthetics, making them a standout choice for homeowners seeking security and style. The shutters are designed with precision engineering, ensuring smooth operation and durability. Their easy installation process lives up to the brand's name, making them a convenient choice for those looking to enhance their property's security and energy efficiency without hassle. With a range of customizable options, including colors and sizes, Ezy-Fit Roller Shutters provide a tailored solution for any architectural style. Overall, they deliver on their promise of simplicity, security, and sophistication, earning them a strong recommendation for those in search of top-quality roller shutters.

Installed a large rollershutter to protect my front door from the sun 6 years ago. It not only protects the door but also stops the front of the house from getting hot. The change was amazing. I installed a timer so it goes up and down automatically. Very happy with the product.

I totally recommend EziFit Shutters if you're thinking about getting roller shutters. They have completely transformed my home for the better and the after sales services is great.

Great quality shutters. They block out a lot of the light helping our toddler sleep longer!

Bullies
The start of the process was lovely and everyone seemed helpful and friendly. When the shutters arrived a) late and b) damaged that went out the window and I have never ever in my whole entire life experienced such appalling customer service as we tried to sort it out. I was belittled over the phone and threatened. They put all the correct things in writing and then are awful to you on the phone where noone would ever believe he would speak like that. We could not get anywhere with them and had to dispose of the shutters - at our cost- and not get a cent back. Consumer Affairs say we have the right to a refund but won't get it for you unless you spend more money on a lawyer. SHOCKING BUSINESS PRACTICE.

When you’re looking to purchase The right product all u want is the right price.Sales rep Damien Eugene gave that to me whilst giving services not even during business hrs.Easy to get a hold of replies to messages straight away and has great product knowledge which helps you understand things much easier when you need your questions answered thanx Damien that’s why I’ve repeated business and recommend to others.

We had nothing but issues with this company. The delivery of our shutters took 11 weeks to arrive and when they did finally arrive they were damaged and unable to be installed. We rang Ezyfit to complain and ask for a replacement or refund and we were accused of abuse and taunting which was a complete lie and seems to be a common theme if you look at their other reviews. I believe they were using tactics to avoid replacing our damaged shutter and taking any accountability. We took this to the Australian Consumer Protection and they were requested by ACP to replace the part that was damaged. Ezyfit also threatened us (the customer) with lawyers and were extremely unprofessional and we found it was a very stressful experience dealing with them. They also illegally record your phone conversations (which was good because it proved I did not abuse them!) and in my case they shared it without my permission. Based on my experience I would not recommend interacting with this company.

Edit*** as you can see from their reply below they are very unhelpful and difficult to deal with. Most companies prefer to keep their customers happy but this company seems to go out of their way to make it more difficult.

Also just to clarify: the Australian consumer protection actually agreed with us that we should get a replacement however it is not within their power to tell a company what to do they can only mediate between the two parties. They actually advised us to take this matter to the magistrates court for resolution which we didn’t want to go through all of the hassle.

Secondly in WA it is illegal to record a conversation without the other person being informed. This company did not inform me AND they shared it with third parties which is also illegal in Victoria.

And finally on the matter of abuse it is very clear from other reviews across this site and other sites that this is their ‘go to’ for getting out of complaints. The proof is in the illegally recorded conversation.

To sum it up I had the worst experience I have ever had dealing with a company and would not recommend them to anyone. It should also be noted that they tried unsuccessfully to have this review taken down.

I provided Ezy-Fit Roller Shutters with the wrong measurements.
Damien organized to have them changed with new rails supplied at no extra costs. This is 5-star customer service. I am very happy with the Slimline shutters.
Erich Stephan, Cooma NSW 2630

We are very happy with our shutters. They look fantastic and are very silent to operate.
We installed 4 Slimline at the front of the house (double-storey). It took us about 3hrs each to install, starting with the one on the ground floor. For the others we hired a scissor lift. You need some technical skills to install them, it is not basic DIY. I found the instructions and videos very helpful and whenever I had a question Damien from EzyFit was always there for me. My honest opinion is that there is room for improvement in packaging and delivery. Toll is one of the worst companies in terms of item handling and customer service and I have discussed this with Damien. I am sure EzyFit can do business with other more reliable carriers and so prevent problems we experience.
I would definitely buy from EzyFit again, I need another 4 to install at the back of the house and very soon place the order.
Yes, would recommend to others. They are a great company, they saved me money and the shutters look great.

No damaged parts, nothing broken yet, was a week early on delivery too.

Once installed looks good.

Web site was easy to use and showed how to measure the window. The installation was made easy by the instructions given.

They are good just very poor delivery service.

Great service , perfect fit, stunning quality and so quiet.
We are so happy, Thanks so much.

Shutters are easy to install and come with all the parts needed

FAST, EASY , FRIENDLY. Rossa delivered unbelievable customer service.

The quality seems good, the service not so much.... I received an email saying my roller shutter has been delivered, when it hadn’t.... I had a problem with the shutter not fitting. I requested some advice close to a week ago to resolve the situation. I still haven’t heard from anyone.... Prior to handing any money over, I received replies almost immediately, as soon as you got my money, the ‘service’ disappeared.