Overall very good. The interface was simple and the communication about postage was very good. BUT once I got to the checkout there was hidden fees of shipping and duties that were far more than expec... See more
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Review summary
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The website was very easy to navigate, the products were easy to view - even without clicking on them, making browsing simpler - and the products are high quality and lovely to wear. My only issue is... See more
I got sent the wrong item and by the time it was delivered the item I wanted had gone out of stock. The customer service team in the chat was very helpful and sorted the situation within minutes reg... See more
I ordered my Ferrari cap on Monday and it was delivered on Wednesday - a great turnaround. I liked the easy access to their website and the ease of ordering. I wasn't expecting the £4.50 delivery ch... See more
Company details
- #54 of 71 best companies in E-commerce service
Written by the company
Formula One (more commonly known as Formula 1 or F1) is the highest class of international racing for open-wheel single-seater formula racing cars sanctioned by the Fédération Internationale de l'Automobile (FIA). The FIA Formula One World Championship has been one of the premier forms of racing around the world since its inaugural season in 1950. The word formula in the name refers to the set of rules to which all participants' cars must conform. A Formula One season consists of a series of races, known as Grands Prix. Grands Prix take place in multiple countries and continents around the world on either purpose-built circuits or closed public roads.
Contact info
Touchet Hall Road Unit 61, M24 2FL, Middleton, United Kingdom
- +44 (0) 333.014.4538
- customerservices@f1store.formula1.com
- f1store.formula1.com
4.3
Excellent
6k reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You said that will come until 20…
You said that will come until 20 August, but it came on 21, when I left home. I almost lost it.
21 August 2026
Reply from Formula 1
Hello Albert, Thank you for taking the time to bring your experience to our attention. I hope you're doing well. I've reviewed your concerns, and I'm sorry to hear that your order was delivered a day late and that you almost missed the delivery as a result. I understand how frustrating and inconvenient that must have been, and I appreciate you allowing us the opportunity to make things right. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Easy to use website and delivery on the…
Easy to use website and delivery on the committed date. Only issue I had was an extra cost of clearing things by FedEx which was not indicated during order payment and processing. It created an inconvenience for me due to unplanned cost.
12 August 2026
Good quality cap
I got item I wanted - very good quality. Delivery time 3 weeks was annoying and not to be expected from perception of F1 speed 😉
21 August 2026
Caps were just what we wanted
Caps were just what we wanted, and the delivery service was great.
18 August 2026
real nice shirts
17 August 2026
Everythings great
Shipped to MY and took about 2 weeks to arrive. Im so glad I bought the right size. The shoes fit perfectly and really pretty
21 August 2026
Good quality and great service
Good quality and great service, I am from Australia and it didn’t take long to arrive. Thanks
18 August 2026
Damaged binder and small box…
Product and binder was shoved into a smaller box then the binder size smashing and bending it the box was half open as well.
20 August 2026
Reply from Formula 1
Hi Andrew, Thank you for taking the time to provide your feedback. I apologize for the delay in responding to your review and for the damaged product and packaging you received. I am happy to see that you were able to connect with customer service and a replacement order was issued. If you need anything further, please let us know. Regards, Stacy
Easy to do abd rwal.quick delivery
17 August 2026
Incorrect sizing information between…
Incorrect sizing information between European and America sizing
shoe size listed was not the shoe size sent
19 August 2026
Reply from Formula 1
Hi Kevin, I appreciate you bringing the sizing discrepancy to our attention. I am sorry to hear that the sizing did not work out, and thank you for taking the time to provide your feedback. I will be contacting you directly to assist you further. Regards, Stacy
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