FableRoom Reviews 901

Great company! Items arrived on time and are exactly as I ordered.
Good quality rug, Easy to order.

- great quality rug (good medium- large size dimensions, beautiful design, nice colours - blue-grey and cream)
-excellent price
- arrived within time frame stated on the website
- good update emails between purchase and delivery

Absolutely love their products, recently ordered a dining table from them and it arrived safely and looks stunning. I had a special request of delaying my delivery which fableroom were kind enough to accommodate. Highly recommend.

I have had a terrible experience with this company. There have been huge delays in delivery and negligible attempts to compensate for this. Conversations with customer service agents have felt patronising - I have been talked over and my experience belittled.

Beautiful quality rug at a reasonable price

Excellent service from this company. I ordered a coffee table, it came quicker than expected, well packaged. The delivery people were really courteous and kept me well informed before my item arrived. Sadly, although the table was very nice and of very good quality it didn't suit the space I needed it for but this wasn't a problem as Fableroom very quickly responded to me to arrange collection of the item. Rare to get such good service these days. Is definitely recommend then and their products.

Bought a rug from them and was very attentive to the delivery time as I read the reviews before. I purchased it on the 19th of March and delivery was saying 29th of March. I wrote an email on that date asking for information on my order. NO REPLY. I then entered the order to see if there's anything there and the delivery time changed to 3 months from now. Disgusting. Awful customer service. Never again.

Really pleased with the Alina console table. Well made and looks great.
Very good service from buying the product and prompt and polite delivery service.

Quick efficient service. Easy to use. Delivery fast.
Product just as shown on website

high quality product, great price/ value and prompt delivery

I ordered a cabinet which arrived promptly with a great delivery service. The surprise was the packaging which was the best I’ve ever seen - so robust and thorough to ensure no damage in transit. The item is exactly what I wanted. I’m so pleased. Thank you Fableroom. My next two items are being considered. I just need to get rid of the old stuff first.

Excellent quality rug - good colour and pattern representation on the marketing. Easy online purchase process.
Well wrapped, delivered on time. We are absolutely delighted with our new rug and would highly recommend this company for great service.

2nd purchase made as I was so impressed with the first ( review given)
Again, great communication. Quick delivery. Superb packaging and a great quality product.
Definitely on my list of preferred suppliers.

The delivery was very prompt. The coffee table was nicely packed. Its very sturdy. Looks very nice.

Item arrived damaged however a quick phone call later and a replacement was immediately dispatched with absolutely no questions asked and no hassle. Terrific service.

We ordered 2x marble side tables and we're very disappointed with our experience.

We first ordered this in Sep25 and waited 3 months for this table, only for it to arrive damaged in transit, in multiple broken pieces. I gave the company the benefit of the doubt, assuming it was a one-off issue.

However, the replacement has now arrived (6 months after our initial order) in exactly the same condition, again broken and clearly damaged during delivery.

At this point, it’s difficult to see this as bad luck. There are obvious issues with either packaging or handling in transit, and nothing appears to have been improved between deliveries.

After two failed deliveries and half a year of waiting, this has been a frustrating and time-consuming experience.

We are awaiting a resolution.

The product quality is amazing, delivery was smooth for a big item and the prices were amazing, would definitely buy here again!

The rug arrived on time and exceeded my expectations. The material quality is excellent, especially for the price. I am really pleased with this purchase from Fableroom. +5 stars for you guys !

Fabulous pleased with product and colours

From the initial enquiry FableRoom were helpful, informative and courteous in advising me about a rug. The purchase was easy to make, and the rug itself is extremely well made and most impressive. Its design and texture are quite delightful. I had been trying to find one that will sit easily, and without rucking, on top of a fitted carpet. Having bought, and then returned four others, I was anticipating the same results from this one. It has only been down in the room for less than 24 hours and at the moment, apart from the effects of its rolled-up arrival, it seems to be sitting well. I intend to give it the required period to establish itself before I decide whether to keep it under their returns policy. So far I am extremely optimistic. The sales staff especially Nishant have been outstanding in their assistance. My only reservation is the poor delivery service. They engage a courier who I was informed had lost the order by not being able to find the rug in their warehouse? Another one was dispatched and so making me wait a week later than expected. When it did arrive I was sent a message that it would be with me between 3 and 6 pm. It did not get to me until 8pm, and then I had to wait for countless photographs to be taken (including one of my front door!), and a signature given all in the cold night air. It ruined my evening.