We have used FabulousPhotoGifts for many years. Each Christmas I like to get my mom a personalised jigsaw - mum is over 90 so to have her 'very own' jigsaw makes her present all that bit extra spe... See more
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Review summary
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My jigsaw was made from a photograph I had taken of my daughter in an Oxford Street. It was a great shot but the puzzle enhanced it. One of the things I enjoyed as the picture came together was the ch... See more
My puzzle came out looking brilliant! Great service, I would definitely recommend to anyone thinking about doing this. The shipping time was more or less as predicted. I have had no issues whatsoever... See more
The personal service in checking our photo and giving advice, over and beyond what I expected. The efficiency of producing and mailing the jigsaw. The quality and clarity of the finished jigsaw. Will... See more
Company details
Information provided by various external sources
Puzzles custom-made by VenusPuzzle are great for fun … or marketing your business! Unique and fabulous photo gifts!
Contact info
Soblahov 480, 91338, Soblahov, Slovakia
- support@venuspuzzle.com
- fabulousphotogifts.co.uk
4.8
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Have had several puzzles from Venus and…
Have had several puzzles from Venus and they have been great quality.
The order process is simple and delivery quick.
I highly recommend.
13 October 2023
Quick delivery and pleased with the…
Quick delivery and pleased with the jigsaw product. Wish I went bigger now!
7 September 2023
Very good company
Very good company, great communication and a good product. I will use them again
31 August 2023
The puzzle was great but delivery was awful
The puzzle was great. The site was easy to use and it arrived exactly as we wanted it. But the delivery was not so great. When I paid for the puzzle i selected the express construction and delivery option and was quoted a date for this. Once I’d paid, the date changed to one AFTER the original standard delivery date. In fact, three puzzle arrived even later than that. It was for a a surprise birthday present and almost missed the deadline entirely. Cost me extra money changing train tickets to wait for it to arrive. I tried to contact Venus Puzzle throughout- no response at all from them- until they sent me this survey. So, their customer service is poor even if the product is good.
11 August 2023
Reply from FabulousPhotoGifts
Dear Nicola,
Many thanks for taking the time to write us a service review. We are genuinely sorry that you've experienced difficulties with the delivery of the parcel. And we are sorry that you felt unattended in the process. We have checked all our mailboxes and even our Spam folder, but unfortunately haven't found any emails containing your email address, your name or your order number. We would be grateful if you could let us know more details. We have contacted you via email so we can discuss this further and offer you suitable compensation for the inconvenience caused.
~
Kind regards,
VenusPuzzle
Good service
I was a bit late ordering so was pleased with the Express service for the item to be delivered on time. I am unable to comment on the quality of the jigsaw itself, as it was a gift and the person who received it is having major building work done at the moment, so is unable to have the puzzle out.
14 August 2023
Brilliant product.
Brilliant, quick service and delivery. Ordered puzzle for my dad's special birthday. He was really overjoyed with such a personal gift. Puzzle has a sharp image, is super quality and the box is fab... a quality product. have bought many birthday gifts over the years but this is by far the best! If in doubt, get one & judge for yourself.👍
17 August 2023
Such a quick response and excellent…
Such a quick response and excellent solution to my problem. Delivery is also always super quick
thank you
14 August 2023
Great
Great, arrived on time and good quality and was easy to sort on the website. Better price than othe similar firms also.
14 August 2023
Quick delivery and very good quality
Quick delivery and very good quality
Will defo use again
3 August 2023
Good quality product and quick delivery
20 July 2023
Let you know when jigsaw completed.
9 July 2023
Beat my expectations
Such a quick turnaround and the quality of the pieces was a very pleasant surprise. Made the perfect gift. Thank you
16 June 2023
A perfect gift for a jigsaw lover
A really lovely jigsaw with a beautiful, professional looking jigsaw box and clear images. The delivery was faster than expected and I was kept informed throughout the process from order to delivery. Would highly recommend and will use again.
16 June 2023
Lovely puzzle sent quickly as perfect…
Lovely puzzle sent quickly as perfect as a Father’s Day gift
22 June 2023
Download process was fairly easy
Download process was fairly easy. Delivery all on time. Actually a gift so not put together yet. But if as on box will be great
12 June 2023
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