Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them. Lovely quaality mugs for my grandsons with pictures of their puppy onthem
My son loved his cup, thank you. Customer service was excellent, the first cup arrived broken but I was sent out a replacement for it immediately. I would 100% recommend this company 😊
Great product. The mug arrived with a broken handle and a replacement one was sent out promptly which I have now received intact! The complaint was dealt with very quickly with excellent customer serv... See more
Company details
- #246 of 374 best companies in Gift shop
- #37 of 58 best companies in Printed clothing store
Written by the company
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Contact info
1-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- trustpilot@facegift.co.uk
- facegift.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!
I uploaded a picture of my cat for 2 mugs and they are brilliant! Arrived quickly and were well packaged - good job as Evri delivery driver threw the package over our gate!
23 April 2025
Reply from Facegift
Hi Linda, thanks for your review. We're delighted that you found our service quick and professional and that you love the beautiful product.
Reply from Facegift
Thank you for taking the time to leave a review. I'm glad your order arrived quickly and that you love the product.
Reply from Facegift
Hi Jan, thanks for your review. We're glad you're pleased with your order.
Reply from Facegift
Thank you for your review. We're happy to hear you liked the mug and that delivery was fast.
Face value is high
Easy ordering, well packaged, great product, quality as advertised. Very pleased.
2 April 2025
Reply from Facegift
Hi Alan, thanks for your review. We're glad ordering was easy and that the product arrived as expected.
Have made a lovely job off the mug. Highly recommended
Kept me updated throughout the process. Excellent service
25 March 2025
Reply from Facegift
Hi Steven, thanks for your review. We're delighted you love the mug and appreciate your recommendation and feedback on our service.
Perfect gift
Very pleased with my two mugs photo exactly like the original highly recomend
20 March 2025
Reply from Facegift
Hi Marie, thanks for your review. We're delighted you're pleased with your mugs and appreciate your recommendation.
Disappointed
Unfortunately the picture I uploaded for the mug I ordered came out very dark but I didn’t find that out until
It was received, for 19.99 I was expecting better, it was a gift and I didn’t have time to return it.
19 March 2025
Mother's day mug
Picture came out darker than the original. Plus wasn't as big as I expected. Mug pattern was nice. Arrived on time
19 March 2025
Reply from Facegift
Thank you for taking the time to leave a review. We're delighted your order arrived quickly and that you're pleased with it.
Pleased with gift
The receiver of the gift was very pleased with it.Would have been nice to have had the option of making the image larger to have had 3 lines of picture instead of 5 lines.
7 March 2025
Reply from Facegift
Thank you for your review. We're glad the recipient was pleased with the gift and appreciate your feedback about the image sizing.
My mug arrived broken I emailed and…
My mug arrived broken I emailed and sent a photo within days I had a replacement great service
20 February 2025
Reply from Facegift
Hi Margaret, thank you for your review and sorry the mug arrived broken initially. We're glad we could quickly replace it and appreciate your kind words about our service.
Reply from Facegift
Thank you for your review. We're delighted you thought everything was fantastic and appreciate your kind words.
A great quality product
A great quality product. Arrived very quickly and well packaged.
23 January 2025
Reply from Facegift
Hi Liane, thanks for your review. We're glad you found the product to be great quality and that it arrived quickly and well packaged.
Great product good price
12 January 2025
Reply from Facegift
Hi Stuart, thanks for your review. We're glad you were happy with the product and found it good value.
Reply from Facegift
Hi Keri, thanks for your review. We're glad you liked the product, thought it was good value, and appreciated the fast delivery.
Reply from Facegift
Thank you so much Julie it means a lot! 🥰
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