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See what reviewers are saying

Rated 1 out of 5 stars

This is the worst booking platform imaginable. I work for a non-profit and have booked through their platform 4 different times. Every single time, the venue has cancelled with us (anywhere between 3... See more

Company replied

Rated 1 out of 5 stars

I went to pay my final installment two weeks prior. Balance said zero. 10 days later they send on invoice to my email. Next morning I go to pay the invoice and find out they canceled my reoccurring ev... See more

Rated 1 out of 5 stars

Extremely disappointed with how our gym reservations have been handled. We pay in full and reserve specific times, yet every time we show up, there’s a conflict we’re either asked to leave for another... See more

Rated 5 out of 5 stars

Cheryl has made my job so much easier. She has taught me so much in the Facilitron program. She is very helpful and answers her phone regularly as well as answers emails efficiently. The team has... See more

Company details

  1. Software company

About Facilitron

Written by the company

Facilitron® is a community spaces marketplace and management platform that helps public space owners such as cities and schools manage maintenance operations, facility schedules and their entire facility rental business in one place.

Our unique partnership model provides both the industry’s leading software and difference-making partnership services such as customer service, invoicing, payment processing and insurance, with no upfront fees or out-of-pocket costs for operators.

For renters and community organizations, Facilitron brings public spaces together into national, regional and hyperlocal marketplaces to make it easy to search, request and manage reservations, invoices, payments, insurance certificates and more across multiple facility operators.

Often considered the Airbnb of public spaces, Facilitron provides an entire suite of software and services to institutional and private facility operators. These solutions include building automation services to connect digital systems such as HVAC, lighting and access to facility schedules, and work order and inspection tools to assess and report on the condition of property and to assign work to maintain and extend the life of operator-owned assets.


Contact info

2.1

Poor

TrustScore 2 out of 5

120 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Not ready for schools or organizations..

It was easy to fill out reservation, but it has been an absolute beast getting approvals and feedback from the schools. Because it was not ready when promised, the school we had agreed with double booked 2 clubs. We had to then find a new school, plus schools that did not approve never stated comments. When schools were contacted directly, they voiced problems on their end also.

8 October 2019
Unprompted review
Rated 1 out of 5 stars

Showed facility as available

Showed facility as available, then made deposit and not available. Then took 3 weeks for refund.

7 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Hi Angela. Thanks for your response and I'm sorry your request was declined and you didn't get a prompt refund. Though we should have been able to process your refund sooner, according to our records, once you contacted us to inquire about your refund we were then able to get it done same day. We strive for accuracy with our listing of facility availability. While school events take priority over community events, we spend time with every district on an ongoing basis to make sure their internal schedules are entered so that the availability listed for requesters on our community site is accurate, increasing the chance for approval. We also track decline rates and work with districts to help them understand that high decline rates can lead to unhappy community members. Hopefully you'll get approved next time!

Rated 1 out of 5 stars

it showed the date available on your…

it showed the date available on your calendar. I answered many, many questions which for a layperson were very confusing. It would be nice for there to be more explanation as to what some of the terms meant. The whole process took me more than 30 minutes to complete the application. Imagine my surprise to receive a message that it was declined because the facility is unavailable.

7 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Hi Amy. Thanks for your response and I'm sorry you had a problem. The school district sets the questions you're required to answer when you submit a request to use a school facility, but we can look at reviewing the questions in search of improvements. We can then suggest changes to the district. We strive for accuracy with our listing of facility availability. While school events take priority over community events, we spend time with every district on an ongoing basis to make sure their internal schedules are entered so that the availability listed for requesters on our community site is accurate, increasing the chance for approval. We track decline rates and work with districts to help them understand that high decline rates can lead to unhappy community members like you. Thanks again for your response!

Rated 4 out of 5 stars

works great

works great. Needs easier access for changing room numbers tho

2 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you, Mike!

Rated 5 out of 5 stars

The reservation system is well…

The reservation system is well organized and easy to use. The folks at facilitron are always responsive when you need assistance.

1 October 2019
Unprompted review
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Reply from Facilitron

Thanks, Arron! We're glad you're enjoying it!

Rated 3 out of 5 stars

I would like we can change colors for…

I would like we can change colors for the meetings. Everything is so gray/dark gray and it's so hard to differentiate each meeting when you are in a hurry. For example if we have a red color for business conference room meetings, blue for superintendents conference room meetings, green for the board room conference room meeting, etc. it will be easier when you are in a hurry looking for what is scheduled on the calendar for the day.

1 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Hi Josie, we do have color options for calendar events. Contact us or your account manager and we can try to customize your calendar to your liking.

Rated 5 out of 5 stars

Far Better than School Dude

As a renter, we appreciate the all-in-one booking and editing of Facilitron. It's really easy to request changes when needed. Billing, reservation details and communication with the school are kept organized under the actual reservation. It is must easier to use than the previous platform our school district used. We're glad they chose Facilitron.

1 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you so much, Sandra! We're so happy that you're enjoying the platform.

Rated 3 out of 5 stars

Program does primary function but needs integration update

Program does primary function, and that is to schedule events and the facility needs request associated with the event. Being in athletics, each event involves more than one room/space. For example, game night not only includes gymnasium, but locker rooms, coaches' offices and Training rooms. Inputting for such an event is cumbersome when involving multiple rooms especially if a day or time needs to be modify. Also, the calendar does not integrate with our building calendar or staff outlook calendars, therefore, I have to input same information in multiple places in order for the event information from facilitron to be available for coaches, parents and public viewing.

1 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Hi Mara, sorry you're having issues. Facilitron supports reservations with multiple events with multiple facilities. Setup correctly, these events can be edited easily and applied to other events as well. Contact our support team or your account manager to learn how to do this. Also, Facilitron's calendars allow you to subscribe to them with Outlook, Google, Apple or just about any other calendar. When someone shares/subscribes to your Facilitron calendar, events will appear and automatically update in their Outlook, Google or other calendars eliminating the need for you to enter your events twice.

Rated 3 out of 5 stars

Not bad, needs some work

Overall, the experience and convenience were nice; however, not all facilities are available to reserve i.e. Professional Development Center and once the alternate reservation was confirmed, the school didn't actually know where the meeting would take place so we scrambled around to find an appropriate room.

1 October 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Hi Chris, we work with districts to have their facilities listed accurately. Many facilities managed by the Facilitron platform are not actually made available to the public (by decision of the district) and so are for internal scheduling only. Sometimes, during initial implementation, certain rooms that aren't available to the public are not created and therefore must be added once the omission is discovered.

Rated 3 out of 5 stars

I do like the service

I do like the service. It is generally east to navigate the website. I found in searching for a particular type of venue it would bring me back to the main page and start the search process from the beginning.

30 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you for your review and feedback. We are always working to improve the experience.

Rated 5 out of 5 stars

Sharing the love.

I have a couple of business partners who have utilized your services and have shared how pleased they were. Because of such high praises and recommendations, I too decided to utilize your services and look forward to working with you in the near future.

30 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you, Sheilah!

Rated 5 out of 5 stars

Easy

Easy, fast, great service

30 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you, Nancy!

Rated 2 out of 5 stars

The ability to add events to calendar…

The ability to add events to calendar is easy however to make changes is impossible and there really isn't an easy way to make sure "Work Orders" have been received. Would really not prefer to us Facilitron...not user friendly.

24 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Hi Kelly—thank you for your review. I'm sorry that you are having difficulties with the platform. I will reach out to you personally to see if we can connect you with your Account Manager or one of our Customer Support Specialists.

Rated 5 out of 5 stars

Facilitron is hands down the best software available on the market

Facilitron is hands down the best facilities usage platform available today. From the layout to the ease of use Facilitron has truly revolutionized the way facilities are managed. I would not use any other program to manage my facilities.

24 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you so much, Todd! You're making us blush!

Rated 4 out of 5 stars

The system is easy to use

The system is easy to use, and I like the commuunication format, it seems to work pretty well.

24 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you for your review, Victoria!

Rated 4 out of 5 stars

Easy to Navigate!

So much is easy to navigate with Facilitron! I enter a LOT of things on a consistent basis and it has made my job much easier!

24 September 2019
Unprompted review
Facilitron logo

Reply from Facilitron

Thank you, Penny! We're so happy to hear that we're making your job easier!

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