Façonnable Reviews 6,823

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, elegant tailoring, and attention to detail. Many people appreciate the accurate representation of items on the website and the overall comfort and style of their purchases. The delivery service is frequently highlighted as fast and efficient, with customers receiving regular updates on their orders. However, some customers experienced issues with their orders, including discrepancies between product photos and the actual items received, or unexpected customs charges. A few other people also felt that the quality, while generally good, has declined compared to previous years, and some encountered difficulties with the ordering process or delivery mishandling by third-party carriers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and fit. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the clothing quality, noting that... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of ordering, quick... See more

Service

People report positive experiences with service. Customers consistently praise the amazing, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product deivered reflects accurately what is on the web-site. I like the products which I purchased, however as a 40 year plus purchaser of Facconable products there has been a definite decline in... See more

Company replied

Rated 4 out of 5 stars

Good quality gear, partic jeans & trousers. Cant fault their products. Importing into UK takes its time, no great surprise tho. Overall, v good.

Company replied

Rated 5 out of 5 stars

I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across... See more

Company replied

Rated 5 out of 5 stars

1. The quality of the shirt material, and it's manufacture. 2.The speed of delivery, and being updated about each stage was exceptional. 3. I think the Staff at Facconable must be quite exceptiona... See more

Company replied


Company details

  1. Clothing Shop
  2. Formal Wear Shop
  3. Men's clothes shop
  4. Shoe shop

About Façonnable

Written by the company

Façonnable is a high-end men's and women's clothing brand founded in Nice, France by Jean Goldberg in 1950. From its old roots as a family tailoring shop, Façonnable has embodied the art of tailoring and skilled workmanship over decades. The expertise lies in the tradition of taking pleasure in wearing beautiful, high-quality clothing, which will always remain the sign of modern chic.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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Rated 1 out of 5 stars

I never received my order

I never received my order. I have emailed several times and I have yet to receive a response. I’m extremely disappointed. Not sure if I’ll ever buy from the website or brand again.

17 July 2025
Façonnable logo

Reply from Façonnable



Dear Joe,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

The Façonnable Ambassadors Team

Rated 5 out of 5 stars

Great products

Great products; very fast delivery with no delivery charge; excellent sale prices

5 August 2025
Façonnable logo

Reply from Façonnable



Dear David,


We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction and we are pleased to receive such a fantastic review.


Have a great summer,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Fast reliable service with excellent…

Fast reliable service with excellent quality products.

5 August 2025
Façonnable logo

Reply from Façonnable



Dear Darius,


Thank you for your comments. We are pleased to know that the overall experience at Façonnable meets your expectations.


We wish you a wonderful summer,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Summer holiday purchase

During our summer holiday, I bought a shirt and a pair of leather espadrilles in the Paris shop. They both fitted very well and I decided to buy on line an extra pair and an extra summer linen shirt. Delivery was on time and the quality as it should be. Very happy with my purchases!

3 August 2025
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Reply from Façonnable



Dear Willem,


We are delighted to hear from you, thank you for your time and review, we truly appreciate it.


We look forward to welcoming you back to our online store.


Sincerely,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars
Façonnable logo

Reply from Façonnable



Dear Igor,


We appreciate your feedback and value your opinion; we are listening to you!


Likewise, we are happy to hear that you and your family are happy with our products, we strive to offer our customers the most modern designs with the best quality.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Best Polo's

Best Polo's, increadable service.

20 July 2025
Façonnable logo

Reply from Façonnable



Dear Sean,


Thank you for your feedback. It is great to hear this.


We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great shirts 😎

Great shirts and an excellent delivery service. Thanks

2 August 2025
Façonnable logo

Reply from Façonnable



Dear Nigel,


Thank you so much for leaving your review!


We look forward to welcoming you back to our online store


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

2 August 2025
Façonnable logo

Reply from Façonnable



Dear Beadley,


Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.


We wish you a wonderful day.


Sincerely,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Excellent service and fast shipping

Excellent service and fast shipping, in addition to the quality of the merchandise. Thank you.

18 July 2025
Façonnable logo

Reply from Façonnable




Dear Wendy,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Quality is spot on!

Everything came overseas in order ,fit fabric all AAA!

18 July 2025
Façonnable logo

Reply from Façonnable



Dear Jeff,


We appreciate your feedback and value your opinion; we are listening to you!


Likewise, we are happy to hear that you and your family are happy with our products, we strive to offer our customers the most modern designs with the best quality.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

everithing is perfect on facconnable

everithing is perfect on facconnable
I’ve been a Faconnable customer for years, and I’m always impressed with the quality of their clothing. The fabrics are impeccable, the tailoring is elegant, and the finishing shows great attention to detail. These are pieces that not only look great but also last a long time without losing their charm. On top of that, the customer service is always friendly and efficient, making the shopping experience even better.
Highly recommended for anyone who values true style, comfort, and quality!

18 July 2025
Façonnable logo

Reply from Façonnable



Dear Joaquim,

We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction and we are pleased to receive such a fantastic review.

Have a great summer,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Very fast sending the orders in buying…

Very fast sending the orders in buying online.Cloth made of very good material

17 July 2025
Façonnable logo

Reply from Façonnable



Dear Luis,

Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.

We are so happy to hear that you are satisfied with the timeframe of the delivery.

We wish you a wonderful day.

Sincerely,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Jack Erwin Sucks

I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across Facconable and I am thrilled !!! Shoes came quickly with standard shipping and I love them. The super stylish and comfortable. Sizing is perfect order was so great I didn’t even need to deal with customer service !!

31 July 2025
Façonnable logo

Reply from Façonnable



Dear Matthew,

Thank you for sharing this with us! We are happy to hear this amazing feedback.

Great to hear that you are happy with your purchase in Façonnable.

For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.

Regards,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars
Façonnable logo

Reply from Façonnable



Dear Francisco,

Thank you for your feedback. It is great to hear this.

We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.

Regards,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Faconnable is such a classic label

Faconnable is such a classic label. I loved their stuff from the 80s and 90s. Less so now but they still come up with some classics every season. Customer service as you would expect is exceptional.

31 July 2025
Façonnable logo

Reply from Façonnable



Dear Pete,

Thank you for your comments. We are pleased to know that the overall experience at Façonnable meets your expectations.

We wish you a wonderful summer,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great Shirt!

31 July 2025
Façonnable logo

Reply from Façonnable



Dear Tim,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Lovely cotton

31 July 2025
Façonnable logo

Reply from Façonnable



Dear Mr. Osborne,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

I know Façonnable very well

I know Façonnable very well since years. I like the quality and the colors of their outfits.

30 July 2025
Façonnable logo

Reply from Façonnable



Dear Sam,

We appreciate your feedback and value your opinion; we are listening to you!

Likewise, we are happy to hear that you are happy with our products, we strive to offer our customers the most modern designs with the best quality.

Regards,

Façonnable Ambassadors Team 🧭

Rated 4 out of 5 stars

The website needs more work

The website needs more work, especially the filters.

30 July 2025
Façonnable logo

Reply from Façonnable



Dear Fadi,


We appreciate your comments and feedback regarding our products and services.

We kindly ask you to follow our social media profiles.


Façonnable Ambassadors Team 🧭

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