The entrees are excellent. Can't beat them. However, the vegetable servings are very much NOT like your photos. In the meal we had yesterday there was a total of 5 green beans. The order that had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before... See more
Company replied
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send so... See more
Company replied
Company details
.png)
Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
93K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to try Factor_75 because the…
I wanted to try Factor_75 because the convenience sounded great, but the onboarding and billing experience completely ruined it for me.
The biggest issue is that you’re essentially forced to commit before you even understand what you’re getting. You have to enter your payment details and sign up for a plan just to properly view meals, and by that point, your first box is basically already locked in. There’s no real “browse first, decide later” experience like most other meal services.
On top of that, customer service tends to fall back on “policy” rather than actually helping resolve issues.
I wouldn’t recommend it unless you’re 100% sure you want a recurring meal subscription from day one.
16 April 2026
Unprompted review
Reply from Factor_
Hi Nathan,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about the inconvenience and that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
Some meals lack flavor and include…
Some meals lack flavor and include small vegetable portions
11 December 2025
I JUST DONT LIKE HOW IT DOESNT GIVE YOU…
I JUST DONT LIKE HOW IT DOESNT GIVE YOU THE OPTION R ANY ALERTS TO CANCEL.
5 March 2026
Reply from Factor_
Hi Samantha,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear that you are not able to get any notification and that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
I would like to try your salads please.
26 February 2026
Scumbags
"Factor" likes to take your money without any confirmation or warning.
This week, we forgot to cancel our order, and instead of reminding us, they selected meals for us and charged our account overnight. When my husband called to request a refund (€107), a woman from their so-called "customer support" laughed at his request. Only after a heated argument did she "generously" agree to refund 50%.
So they took 50% of our money for NOTHING!
They took them at night, and we called them first thing in the morning as soon as we noticed the charge - so it's very unlikely they had even started preparing anything.
An absolutely scummy company with disrespectful people in their "support."
Highly do not recommend!
16 April 2026
Unprompted review
Reply from Factor_
Hi Alyona,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear that you are not able to get your full refund and that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
Food has been great for my mom who…
Food has been great for my mom who needed help with balanced meals so she didn’t have to cook for herself. She loves the variety.
26 March 2026
Cost less for more boxes??
I was finding that I was spending a lot for 10 boxes and barely getting through them in a week. Lowered it to 8 boxes and they cost me more! What a scam
12 March 2026
Reply from Factor_
Hi Mike,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about this, which is costing you too much, and that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
Reply from Factor_
Hi Jeannie,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Yvette,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the portion of the food.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I cancelled this order but there it…
I cancelled this order but there it sits outside my front door.
13 March 2026
Reply from Factor_
Hi Carrie,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about the box that you already canceled; however, it was still delivered, and your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
Reply from Factor_
Hi Barton,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals and the information provided.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I like the variety and food the…
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send some of the most unappetizing meals to me. Quality control could use improvement. I love the teriyaki ginger salmon but i almost choked on a salmon bone while eating it for lunch at work. When i take the cover off some of the meals I find my vegetables, desert, and meat seem to be mixed together in the different partitions. I don't know if this a process or delivery issue. Overall, I consider Factor one of the better meal services.
2 May 2025
Reply from Factor_
Hi Edmond,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with being unable to pick your preferred meal, we understand we didn’t meet your expectations, and we would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Probably not FACTOR fault
Probably not FACTOR fault. Meals were delivered to wrong address this week. Yesterday Tuesday
12 March 2026
Reply from Factor_
Hi Jewell,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your previous order that you are not able to receive, we understand we didn’t meet your expectations, and we would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Horrible business practice
Horrible business practice. I went in their website to see what salads they have in partnership with Samara and clicking on automatically triggered an order. They shipped product I did not authorize without even attempting to verify my address. Then proceeded to charge my CC and send order to an old address where I no longer lived. I would never do business with this company again. Horrible and shady business practices. Thankfully I was able to fight the fraudulent charges with my CC company and have it refunded.
9 April 2026
Reply from Factor_
Hi Maryam,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the website, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
I can assure you that no future charges will happen since the account is already deactivated. Thank you for being the best part of Factor.
Warm regards,
The Factor Team
Too Expensive now at $20 per meal.Canceling..
My 4 plan meal package works fine.
The food quality is excellent. The portion sizes are right for me. But, the cost of $80 per week with no more discounts is TOO EXPENSIVE. A $20 per meal cost is not acceptable to me. I will be CANCELING my account shortly.
15 April 2026
Reply from Factor_
Hi Jerry,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
all the meals are very good
all the meals are very good.
Portions are right
I like the flavors
I like the varity
24 March 2026
Reply from Factor_
Hi Donna,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
NOT HAPPY
I did not order from Factor. I was “browsing” on “Hello Fresh,” and the next thing I knew, there was a $50-something charge on my credit card. It was a charge by “Factor”. When I called, it was confirmed that Factor owns Hello Fresh, and when you browse, your previous account is activated, and there was no way to stop the order or reverse the charges. This is a deceptive way to do business. I cancelled Factor because I didn’t like the lack of variety in meal choices. The meals are okay, but too spicy and too heavy in cream sauces for my liking. I am not happy that meals were chosen for me and delivered to me without my awareness that “browsing another site” would trigger a “re-activation” of my Factor account. So BE WARE!
9 April 2026
Reply from Factor_
Hi Alice,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with Factor, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Upon checking the account, I can assure you that no future charges will happen since I can confirm that your account is already deactivated. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The delivery and food are satisfactory
The delivery and food are satisfactory. Most of the meals have have been great and tasty. Please do not send shredded chicken meals. Thanks
25 March 2026
Reply from Factor_
Hi Joanne,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.