FactoryPure Reviews 1,977

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, excellent functionality, and competitive pricing, often exceeding expectations. Many people highlight the quick and efficient delivery service, with items often arriving ahead of schedule and well-packaged. The customer service is consistently described as outstanding, with consumers appreciating the helpful, responsive, and supportive approach of the staff, who often follow up to ensure satisfaction. However, some customers also noted issues with delivery, citing poor communication and inadequate service from third-party shipping companies. A few reviewers experienced problems with products that arrived damaged or stopped working shortly after purchase, and expressed dissatisfaction with the company's handling of these issues, feeling they were directed to deal with manufacturers or shippers directly.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers are satisfied with their... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent functionality and... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was trying to purchase a tilting shower chair and tried 4 vendors, including Walmart. They all took my order, charged my card and then sent me notifications that they were out of stock or gave me a... See more

Rated 5 out of 5 stars

Quite a coincidental occasion. The Vocic arrived three days prior to the wife falling out of bed. The fall was bad enough to call 911. Fortunately I was able to manuever the Vocic under her and with... See more

Rated 5 out of 5 stars

The wood stove came quickly, even a week early. The Bistro is a wonderful stove. Was leary ordering online, but product was even more impressive in life. They responded quickly with info I needed towa... See more

Rated 5 out of 5 stars

They were responsive, great pricing, and fast. I was able to tell them exactly what I was looking for and they found the most appropriate stacker for my company's needs. They were extremely profess... See more


Company details

  1. Home improvement shop
  2. Air conditioning store
  3. Appliance shop
  4. Home Furniture Shop
  5. Generator Shop
  6. Wood stove shop

Written by the company

FactoryPure is a leading online retailer of top brands of generators, power equipment, and more. FactoryPure is based in Texas, and has been in business since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This was a good purchase

This was a good purchase; it was easy to select the product and placed the order. The shipment was received according to schedule. Assembling the pieces was easy. The product looks great!

23 February 2026
Rated 5 out of 5 stars

The Best all around

By far the best price and fastest delivery right to our home. Customer service and assistance is top of the line too. I highly recommend Factory Pure!

18 February 2026
Rated 5 out of 5 stars

We LOVE our 2 Vevor tents!

We were in love with our Clams until they changed the screening. They went from noseeum netting to great big netting that lets noseeums in. We spent $700 on a new top -of -the line Clam that was worthless in Florida! My 9-year-old one had noseeum netting, so we were surprised and disappointed when our new one arrived with screening with a mesh big enough to let the bugs in. We searched everywhere for tents with the B3 gauze netting. And finally we found Vevor. We bought two! In this RV park we're noticing that a lot of Clams are being replaced by Vevor. I told my neighbor about the Vevor screens recently, and I noticed that their Clam is gone and they have a new Vevor. Clam was previously the leader in fantastic tents. They have thrown away their advantage. Vevor is less expensive and now much superior.

We recently had winds in excess of 50 miles an hour, and heavy rain. Both our tents were flexible enough to survive the winds. We had to pop the tops up a couple of times, but they did well in the wind.

Your company has wonderful customer service. I spent a long time chatting with Richard, and he was very helpful. I recommend you to people that I tell about the Vevor. Keep the B3 gauze netting, and we will continue to promote your company!
Our best,
Lynn and Ray

18 February 2026
Rated 5 out of 5 stars

FactoryPure Recommended

Great experience shopping with FactoryPure. good prices. easy navigation. simple checkout. fast delivery. I would shop with them again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

My apologies for the delay

My apologies for the delay. I just finished the new complete A/C install on 1/23/26
So far from what I can tell since I only had 2 hot days before the cold snap & even with the unit operating in the heat pump mode. There does not seem to be any type of dimming or flickering lights. No notice of any type of power surge when the unit comes on. Do not even hear or notice the unit comes on inside the house unless you are right by the air handle or all of a sudden feel the air movement in the house.
Everything seems to be working very well with the Micro-Air EasyStart system
Thanks
Jim

10 February 2026
Rated 1 out of 5 stars

STAY AWAY!! Buyers Beware

Astonishingly rude customer service. These guys are drop shippers, so when a shipping issue occurs, and if you look on their google reviews, it happens often; they are incredibly dismissive, intentionally cryptic, and just flat out rude. They won’t return calls when they say they will. They do not give a single care in the world about treating the customer right when an issue with an order occurs. All they care about is the markup they’re going to receive. You are rolling the dice if you place an order. Sure, if everything goes to plan you will get your order, but do your research. This company buries their bad reviews. Their cheap prices are a trap, don’t do it. It’s worth the extra money to buy from a legitimate dealer. STAY AWAY from these nasty people. If I could rate them negative stars, I would

1 January 2026
Unprompted review

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