First Advantage Reviews 853

Good experience

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This is a Scam company set up to not carry out dbs checks. They get your details and say Dbs has been declined and refuse a refund. I am currently logging a fraud case to my bank and police.

This company was horrible to work with. Their information is not accurate. They can't verify anything and don't even understand how to verify employment.

Wouldn't take my info.

Thank you very much and I happy much

This is a complete joke.
Apparently I don’t exist because I wasn’t born in the United Kingdom.
I was.
I am UK citizen but the website says it’s wrong.
Biggest waist of time as you actually can’t contact anyone.
No wonder ASDA use them.

It was a easy process

Awful company, never ending spam. Do not use ever.

I have been very pleased to be here all this years thank you

This is one of the worst companies i have ever had the experience of interacting with. Email support says i need some document, chat support says another one, the website dashboard says I’m good another chat support says my company needs to submit a document.

Don’t do business with these guys if you care about your new hire’s experience.

Every. Single. Document. Had to be resubmitted over a series of emails to different personnel. I have zero trust that they actually handled my data with any care considering that they couldn't even keep track of what they did/didn't have.

Not to mention that it was an extremely long, drawn-out process of repeated email requests for things they already have, their UI is absolutely awful, and they have ridiculous restrictions on document submissions.

Awful service, it's something so simple, the mass of negative reviews says it all, if the company your trying to get verified to work with uses these guys it's a big red flag it's clearly because they are cheap because they are useless, just sort it out it's not an optional thing it has to work or you will go under and I'd be glad to see it with the frustration you've caused me this morning

Terrible company Carrie four a DBS check. They took payment out twice and refuse to refund me the second payment. I’ve raised a dispute with my bank. AVOID THIS COMPANY

What take so long and keep asking me to provide additional information for the background check? Havn't I already provided all required information all at once during the initial beginning? May I know the your progress of my background check instead of reminding me to provide those information which I had already provided in day 1?

Would rate zero, my background has been pending one county for a month, and I've been told the same thing 4 times.

I would give zero stars if possible
Awful platform.
Sends security access numbers to email and when opened has no numbers on it.
Utter garbage.
Actually worse than that

Worst experience. Not enough people. They push you back right away and you need to wait another 1h. worst than mobile companies.

I need assistance for 2 of my clients. VA documents forwarded to someone. HyVee says it is you. Yet, i typed the same information in several times. No assistance from anyone real.

First time I tried to connect it was a long wait then someone connected and said my photos were not correct and hung up on me. Still trying to reconnect back in and wait time is excessive. This was not a good experience, there was no support offered to try and resolve the issue together they just disconnected