Fair Reviews 

413
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent communication and efficient service throughout the claims process. Many appreciate being kept well-informed with regular updates via email and text messages, making the experience hassle-free. The quick response times and professional approach of the customer service team are frequently highlighted as key strengths. However, some customers expressed concern about how the company obtained their contact details, as they had not initiated contact. A few others also felt that attempts to contact the company by phone resulted in long waiting times or disconnected calls.

What people talk about most

Claim

Customers had positive experiences with claim, praising the clear communication and efficient process from... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and great... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the clear, regular, and... See more

Customer communications

Consumers find contact to be ambiguous, with many expressing confusion and frustration about how their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, i don’t feel like I’ve ever been kept so informed as to progress if something including when I’ve spent large amounts of money. I don’t know the outcome of my claim yet but I can’t knock the comm... See more

Rated 5 out of 5 stars

Fair car claim have been very helpful and have kept me updated since contacting me, so it's just a matter of time to see what happens. So far so good they are still investigating the claims sourced... See more

Company replied

Rated 5 out of 5 stars

I’d like to say that you have been very efficient in getting on with my case, as I can appreciate you have a lot of cases each day, also very pleased with updates keeping me informed of how things are... See more

Company replied

Rated 5 out of 5 stars

Had a ton of communications from lots of companies about claiming for mis-sold policies. I'm not sure why I decided to use Fair, but I'm glad I did. Process could not have been easier and I'm regula... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

Fair (a trading style of Reclaims 4U Ltd) is a trusted claims management company (CMC) based in the UK, specialising in assisting individuals who have been mis-sold vehicle finance. We are dedicated to providing a professional, transparent service to clients seeking compensation for unfair financial agreements. With a team of experts, we help our customers navigate the complex process of reclaiming mis-sold finance, ensuring they receive the compensation they deserve. At Fair, we pride ourselves on integrity, efficiency, and customer satisfaction.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(413)

388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication and very helpful.

Good communication and very helpful.

18 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Ewan,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 1 out of 5 stars

Data thieves and harassment

Received a letter addressed to me not the occupier. Letter was about mis-sold finance. I don’t take or use finance, so certainly didn’t consent to receiving this letter so the 1 star review is for harassing me at home and for stealing my data. I didn’t consent to you stealing my data yet here we are.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Have been kept informed of progress.

Have been kept informed of progress.

17 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Lorraine,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Prompt responses

Prompt responses

16 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Carmelite,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Updates at each step of the way.

Regular updates all very politely worded and easily understandable without any jargon.

14 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Rick,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 1 out of 5 stars

Failure to supply details of company selling names and addresses

Further to a negative review I left earlier, regarding unwanted correspondence from Fair, the reply from Fair indicated that you would provide me with details of who sold my mailing address details. In order for you to send me these details you just needed an email confirming said details.
I emailed Fair on 28/5/2026 and again on 7/6/2026.
On neither occasion has a reply been forthcoming. I am of the opinion now that one will not be coming.
Has anyone, on receipt of Fair's standard response to a negative review, received details of the company selling personal names and addresses?
Fair mentioned the possibility of a previous car finance policy that I had taken out.
I can confirm I have never taken out a car finance policy. How can I be so certain? Maybe I have forgotten? I can be certain, as I have never owned a car or learnt to drive!
Whoever Fair is buying their names and addresses from, the list would appear to be far from accurate ( in my case at least) and someone is wasting their money and their only reward for writing to me are negative reviews. Money well spent?

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, nothing to much trouble, keeps you updated would recommend to family and friends

13 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Ann,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Very informative

Very informative, keeping you up to date at every level, very satisfied 😊

13 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Verena,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Totally on the ball

Totally on the ball, great service, constantly updating me, superb company, highly recommended 👌

13 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Another good update

Another good update.
Bringing good news.

13 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Claire,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

An excellent company that I can highly…

An excellent company that I can highly recommend. Don’t hesitate to ask for their help. I’m glad I did.

12 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Graham,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

No messing about with fair.inc they get…

No messing about with fair.inc they get straight to the point 😀 so far so good

12 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Fred,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Finances

Contact good advice on claims good so far excellent service.

12 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Ray,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

So far so good

So far so good, I've been kept up to date regularly without having to ask for updates, hoping for a good outcome, thanks for all your hard work

12 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

FAIR HIS FAIR

The way you keep me updated.
For me the first time making a claim i
Find your company are very reassuring.

Thanks

12 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Finance claim

Letting you know what is happening promptly

12 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Ian,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Experience was very good thanks

Experience was very good thanks

11 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Pat,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Great comms

Great communication and very regular to keep you informed of progress. Very little for you to have to do, except wait for results. Looking forward to a happy conclusion!

1 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello David,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 5 out of 5 stars

Fair by name Fair by nature

Very informative and the whole process was hassle free! Thank you Fair.
I will be recommending you to all my family and friends 👍🏻👍🏻👍🏻😊👍🏻

10 June 2026
Unprompted review
Fair logo

Reply from Fair

Hello Stuart,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

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