Faircloth & Reynolds Reviews 

377
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that every single person they dealt with was extremely professional, courteous, and polite from start to finish. The staff consistently goes above and beyond to ensure all needs are met with a friendly and supportive attitude. Reviewers highlight that the installation crews arrive precisely on schedule, work diligently without stopping, and complete tasks seamlessly. People are also very impressed by how thoroughly they clean up afterwards and take the time to explain every detail. Many consumers state they would immediately recommend these reliable services to others for future work.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Service

Consumers find service to be exceptionally positive, reporting prompt quotes and professional installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more

Rated 5 out of 5 stars

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more

Company replied

Rated 5 out of 5 stars

F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more

Rated 5 out of 5 stars

We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Commercial Refrigeration
  3. Commercial refrigerator supplier
  4. Cooling Plant
  5. HVAC Contractor
  6. Metal Fabricator

Written by the company

If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

45 reviews in the last 12 months

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Rated 4 out of 5 stars

Install went very well but electrician…

Install went very well but electrician did not check that all circuits were functioning before he left so had to ring and get him back to fix light circuit,
Apart from that very happy with job

20 December 2023
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Reply from Faircloth & Reynolds

Thank you for your feedback, Peter.

Rated 5 out of 5 stars

Replacement Air Conditioner

We have used Faircloth and Reynolds previously with good results, so had no hesitation calling them again to check our malfunctioning air conditioner. The two young men who came out were professional, knowledgable and so helpful. They serviced our bedroom aircon but explained why our older main house one should be replaced. We felt comfortable with that and the communication with the factory was excellent. Being Christmas/New Year it was not going to be possible to install a new air conditioner until mid January, however the company found a way to have one installed before Christmas and before the holiday period. Seeing that we are both elderly, and that we were experiencing a heat wave, it was the best Christmas present ever! The installers were efficient, professional and explained everything to us. The company recommended annual maintenance checks which we will definitely do.

20 December 2023
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Reply from Faircloth & Reynolds

Thank you very much for taking the time to review your experience with us, John. We are so happy to help you through every step of the way, stay cool!

Rated 5 out of 5 stars

Clean

Clean, professional and done in the agreed time frame. Very polite and communicative.

6 December 2023
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Duncan!

Rated 5 out of 5 stars

Quote done on the day and time I was…

Quote done on the day and time I was given. Although a busy time I was quickly booked in. Installed on the date and time given. Pleasant,efficient and clean tradies. Happy customer Grafton NSW.

21 December 2023
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Reply from Faircloth & Reynolds

We are thrilled you are happy with our service, Julie! Thank you for taking the time to review us. :)

Rated 5 out of 5 stars

Did a great job

Did a great job. Very professional & on time. Very happy with the service.

21 December 2023
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Reply from Faircloth & Reynolds

Thank you for your positive feedback, Mike :)

Rated 5 out of 5 stars

Team were professional and phoned me to…

Team were professional and phoned me to check before installing air conditioner. Very happy with completed job.

14 November 2023
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Reply from Faircloth & Reynolds

Thank you very much for your kind words, Sarah. :)

Rated 5 out of 5 stars

Replacement and Installation of New Air Conditioning Units…

Very pleased with the replacement and installation of a new split system and new ducted air conditioning system in our home. It was an experienced team that expertly installed our new air conditioning units in one day and removed all waste from the site.

14 December 2023
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Lynette! We're thrilled you are satisfied with our services :)

Rated 5 out of 5 stars

The team that came to do the…

The team that came to do the installation were great. Punctual, polite, included us in all the conversation regarding were best to place the vents, control panel & WIFI. Our place was left clean and tidy with the drop sheets and vacuuming provided by the team. Very happy that my nephew Ty Watson referred you to us. Thanks to Steve for keeping us informed prior to installation and the helpful reception staff. Merry Christmas to all.

30 November 2023
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Reply from Faircloth & Reynolds

So thrilled that you were happy with our services, Mandy! Have a safe and Merry Christmas. :)

Rated 5 out of 5 stars

Great job 👌

Guys did a great job , really professional and communication was excellent . Couldn’t be happier .

9 November 2023
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Brandt :)

Rated 5 out of 5 stars

Doesn't get any better.

These guys do what they say they will, do it when they say they will do it and do it all very well. Very happy with the service provided.

6 December 2023
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Reply from Faircloth & Reynolds

We strive to be consistent and concise with all our work. Thank you very much for your feedback, Dean :)

Rated 5 out of 5 stars

Very Happy Jan

We found everyone from our first contact, site visit to quote and the installation team to very knowledgeable, helpful and easy to deal with. We are very pleased with our system.

28 November 2023
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Ian. So happy you were pleased with our service :)

Rated 5 out of 5 stars

Ours was a home air con install that…

Ours was a home air con install that went absolutely seamlessly.
Both technicians well presented, courteous and efficient.
Could not fault and would happily use again.

14 November 2023
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Reply from Faircloth & Reynolds

So thrilled to hear this positive feedback, Shane! Stay cool.

Rated 5 out of 5 stars

Good professional service

Good professional service. Potential problems identified before installation. Delivery of the product was prompt and efficient.
I was particularly impressed with the installation team. Special mention to the young guys on the team who were clearly proud to be part of the team, were friendly and polite.

8 November 2023
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Reply from Faircloth & Reynolds

Thank you for taking the time to submit this positive feedback, Peter :)

Rated 5 out of 5 stars

Ducted system

I found the whole process to be professional from the initial contact to the completed job. The Company and staff were reliable and their workmanship was excellent.

3 November 2023
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Denise! Have passed your thanks onto the team :)

Rated 5 out of 5 stars

Great staff

Great staff, on time, hard working, excellent service and a quality product

14 November 2023
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Reply from Faircloth & Reynolds

Thank you very much for your kind words, Linda :)

Rated 5 out of 5 stars

Helpful

Helpful. Talked to me and explained how to use new air conditioner
Polite.

14 November 2023
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Reply from Faircloth & Reynolds

Many thanks for your positive feedback, Ruth :)

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