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Fair Health Care Alliance Reviews 380

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, making the process of understanding and switching health insurance straightforward and stress-free. People frequently highlight the excellent service, noting how consultants patiently explain details, tailor policies to individual needs, and provide clear information. Many consumers appreciate the significant savings on monthly premiums and the improved coverage they received, often citing the ease of the user experience and the efficient handling of the entire transition. However, some customers also mentioned occasional issues, such as slight delays in call times or initial difficulties understanding call center personnel. A few people felt that some agents could come across as pushy, though this was not a widespread sentiment.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, highlighting the helpfulness and expertise of the staff. Many... See more

Customer service

Users describe positive interactions with customer service. Customers consistently highlight the helpfulness,... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on their... See more

User experience

Customers had positive experiences with user experience. Many found the process easy, helpful, and clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I spoke to your agent Liz she stepped me through the process of evaluating my current health cover, after that Liz found an equally as good or better cover at a much reduced monthly premium. Thro... See more

Rated 5 out of 5 stars

My Fair Health consultant Matthew Banks was most patient, clear and helpful and helped me navigate the health insurance maze very effectively and quickly. He made the experience a lot less painful th... See more

Rated 5 out of 5 stars

Friendly, informative and knowledgeable person at the end of the phone. Made the process of switching low stress and helped me better understand how to tailor a policy to my needs. I was able to choos... See more

Rated 5 out of 5 stars

Very happy with Fair Health Care Alliance,they provided an excellent service . Spoke to Kanwai and he provided us with a health insurance cover to suit our needs and budget. Explained everything w... See more


Company details

  1. Health insurance agency
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Fair Health Care Alliance is here to take the stress and confusion out of finding the right health and life insurance for you and your family. We believe every Australian deserves fair, transparent and affordable cover — without the jargon or hidden surprises. Our service is a free service for you, and our health experts explain everything in plain English, so you know exactly what you’re paying for and why. We’ll help you find the right balance between cost and benefits — making sure you’re not over-insured or under-protected. Fair Health Care Alliance is passionate about giving Australians confidence and peace of mind when it comes to their health and their future. With honest advice, personal support and a commitment to fairness, we make private health insurance simpler, clearer and truly tailored to you — so you can focus on what matters most: living well.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

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Rated 5 out of 5 stars

Mathew was patient well informed and professional

Mathew was patient, professional and well informed and I was able to make an informed decision. Its not easy to leave a fund Ive been with for 19 years but this was prompted by my desire to have freedom of choice where we select our medical services without compromising on cost. If my children are the slightest bit apprehensive about Drs or dentists I want to go where they feel secure and at ease. Thats not a reflection on practitioners signed up to a specific fund, but this is health and should t feel like being about profit for the fund first.Mathew answered my questions and provided options and choices. I needed to understand how the transition worked and when I had that information I made the choice. My initial inquiry that promoted my move was because I seemed to get low rebates and it was only when I realised this was because my choices were being determined for me by my current fund that I explored options. I should have done this several years ago.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

As promised I received a courtesy call with no obligation. Then Matt kindly called us back at the time promised.
Matt was was extremely helpful and thorough in finding and explaining the policy we required.
I would certainly recommend friends and family to go through this service.

Thank you Matt 🙏

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Clear explanation of role.

Clear explanation of role.
In-depth understanding of health insurance.
I was able to get a better deal than I was with my previous fund.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

The agent,(Kanwal) took time to explain all details of changing Health Funds in full. He was able to find a more suitable Fund and policy for our needs. He facilitated a seamless transition to a new fund.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great care and great outcome

Liz asked great questions and really listened to what my current and near term healthcare needs and concerns are.
Liz also responded to my questions in an open and informative way.
And then she found a health insurance option for me that costs the same but gives me heaps better coverage.
And then she did all the transfer work.
Great outcome.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Joseph was amazing!

Joseph was amazing!! So helpful, very thorough and patient with all my questions. I have already referred 2 family member to this your company to speak to Joseph.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Very informative

Very informative, and well worth a visit if you are looking to change health insurers. We looked to change ours after many years and Kanwal was very good at comparing our existing policy and a new policy under consideration. This certainly made the switch far easier, as well as doing the paperwork to initiate the change.
(BTW - I only give 4 stars max as I'd need to see how the new policy works out to give a 5!)

24 April 2026
Unprompted review

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