Fairphone Reviews 29,152

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, ease of repair, and long-lasting batteries, which often extend the phone's lifespan significantly. Many appreciate the modular design, allowing for cost-effective self-repairs and component replacements like screens and batteries. The delivery service is frequently described as quick and efficient, with many customers receiving their orders promptly. However, some customers experienced issues with order delivery, particularly concerning the chosen shipping carrier, UPS, which occasionally led to packages being misdirected or not delivered as expected. A few people also reported problems with product functionality, such as freezing software, battery drain, or issues with accessories like earbuds.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the efficiency and speed of... See more

Quality

Users generally report positive interactions with product quality, highlighting the repairability of devices... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing significant frustration... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the setup and transition from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far the phone is performing well enough. I am experiencing a few freezes, implying immature software, but hopefully an update will fix that. Was surprised when an update was offered to the next OS... See more

Rated 4 out of 5 stars

The delivery was quick and the website well laid out. I did have an issue with the checkout process that I have had before when using the web store to buy spare parts. At the point where the approv... See more

Rated 4 out of 5 stars

Always liked Fairphone. Some problems with the e/OS/ version of the phone, some apps doesn't work. I can manage, but for casual users it's sadly not the right choice.

Rated 4 out of 5 stars

You have to fix your communication (emails, this customer review etc) so that it is in ENGLISH for non-Dutch speakers! It cannot be that difficult... As it is now, there's not even a little button... See more


Company details

  1. Electronics Company
  2. Telephone company

About Fairphone

Written by the company

Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.

We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.


Contact info

  • van Diemenstraat 200, 1013CP, Amsterdam, Netherlands

  • fairphone.com

4.2

Great

TrustScore 4 out of 5

29k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

You get way better phones for the money…

You get way better phones for the money Xiaomi Poco f8 is £600 and it's more powerful than a iPhone 17pro max and the camera is 200mega pixel 100x zoom and has snapdragon 8 gen 5 chipset I would look very hard to what you buy

6 March 2026
Unprompted review
Fairphone logo

Reply from Fairphone

Hello Chris, if there is anything we can do at this point, do not hesitate to reach out to us via https://support.fairphone.com/. Best, Diego

Rated 1 out of 5 stars

Hi Fairphone,

Hi Fairphone,

I love bed the idea of a sustainable phone and privacy in house software. Thus, purchased fairphone 6 e/OS. Unfortunately, the most basic thing (to make calls, and use data) not working. I have contacted my sim provider, they asked me to contact phone manufacturer, which had a difficult time doing it. How can I resolve this issue? Its been less than 14 days I bought this phone I think

23 February 2026
Fairphone logo

Reply from Fairphone

Hello Ravi, thanks very much for bringing this to our attention. We’re so sorry to hear about your experience & the wait you're having with our response, we're experiencing busier times on our end. We can see you already created a support request, and our Support Team is currently helping with your case. Best, Diego

Rated 5 out of 5 stars

Fairphone4

I bought the FP4 almost two years ago with /e/OS and I'm really happy with the purchase. Sometimes I've experienced some issues with the system, but Murena's customer support helped me. I always recommend Fairphone because it's a great project. I hope it gets bigger and bigger.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

First time Fairphone user

Got my first Fairphone a couple of weeks ago, but sadly Elgiganten in Denmark did not have a cover to it, so I went to Fairphones website and found it. Good price, fast delivery and the cover that you delivered feels very nice to hold.

25 February 2026
Rated 4 out of 5 stars

Fairbuds XL

Customer service is great and the sound of my Fairbuds is amazing. They look nice too. However they are very tight, too much for my taste. It feels like my head is being squeezed. I'm not sure whether I can use these as much as I wanted.

16 February 2026
Rated 5 out of 5 stars

A great phone and excellent customer service

I ordered the Fairphone 6 with the e/OS operating system, but quickly found out that I couldn't get along with it, so I contacted Fairphone wondering if they could change it over to the standard Android version.
"No problem" they said, "return it for a refund and once you've received that, buy the other version".
All done - I now have the best phone I've ever had!

26 February 2026
Rated 5 out of 5 stars

Very happy with my model 4

Very happy with my model 4, works very well after 3+ years, I've replaced the battery and screen myself 1 time and its like new. Very glad to not have a tech bro, ethical choice that just wants something that works well (its not a flash in the pan toy for fashion victims) and you actually own it all while lessoning the destructive impact the big names are happy to engage in

3 March 2026
Unprompted review
Rated 3 out of 5 stars

Fairphone process ok, delivery not so ok.

The main issue i had was dealing with UPS. For some reason they always manage to fail at delivering as expected. Their communication is bad and unclear. This caused unnecessary delay and frustration.
@Fariphone Allow us to have delivery through PostNL or something that works better. Even if the price is higher. Anything not to have to deal with UPS.

24 February 2026
Rated 1 out of 5 stars

Poorly built phones, warranty next to useless

I had a Fairphone 6 for about 3 months before elements of it (fingerprint reader, the screen etc stopped working properly. The phone had not been dropped (it was in a Fairphone case, regardless) or exposed to water etc. I sent it off under the "comprehensive warranty" to be repaired but was told the issue (oxidisation) wasn't covered; so I needed to pay over £300 for it to be repaired. So much for FP being ethical, sustainable and repairable. Given the cost of the phone and how poorly it's clearly built, I would avoid unless you've got money to waste.

1 March 2026
Unprompted review
Fairphone logo

Reply from Fairphone

Hello, we are sorry to hear about your experience. If you need support you can reach out directly to our support team via https://support.fairphone.com/. Best, Diego

Rated 3 out of 5 stars

Would be nice to have FP in US

Would be nice to have FP service parts available in US. Order placed & received in EU so that gets 5 star, but wider availability would be terrific

26 February 2026

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