Fairstone Financial Inc. Reviews 1,772

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 720 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, professional, and helpful, often going above and beyond to assist. The service is consistently described as fast, easy, and efficient, with many appreciating the quick process for securing loans and consolidating debt. People also highlight the pleasant and supportive customer service they received. However, some people were dissatisfied with the pricing, noting that interest rates are often high and can make repayment challenging. There were also occasional mentions of issues with payment fluctuations and some difficulties with online services.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise quick fund transfers and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient support, quick... See more

Price

Reviewers mention negative feedback about price. Many customers express dissatisfaction with high interest... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WHAT GETS ME IS THE ODD FLUCTUATION OF PAYMENTS DEMANDED. ONE MONTH THE PAYMENT IS $204.00AS JANUARAY IS. LAST MONTH IT WAS 173.39??? COULD YOU PLEASE KEEP IT STABLE!!

Rated 4 out of 5 stars

Friendly staff and offered me a slightly lower interest rate than other places .

Company replied

Rated 3 out of 5 stars

Helped me through a tight spot and also good kind customer support. Of course its a predatory loan with high interest but it was my only option, and for that reason the fact it was provided in a res... See more

Company replied

Rated 3 out of 5 stars

The loan interest rates are too much. Otherwise everything was fast , also be careful what they are selling like insurance or something because they charging for that as well

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I did not accept …

I did not accept bc honestly a company that calls you 5 times a day everyday waiting to give you money...little desperate and obviously if its that simple to get it your getting ripped off big time in the end...

6 March 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Lyndsay, we appreciate you sharing your perspective. Our outreach is intended to follow up on loan inquiries or offers, but we understand that the frequency may not be right for everyone.

That said, our services are not a rip off. We have been providing lending services to Canadians for nearly a century. We’re happy to use our experience to clarify any concerns you may have. Give us a call at 866-915-9423.

Rated 5 out of 5 stars

Honestly such a great group of ppl

Honestly such a great group of ppl. Very helpful and kind. It’s the most straightforward and simple process. Getting the loan is quick and if you need to clear the loan there is no added costs, just make the payment. Everyone is always so helpful. So thank you so much 😊

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great people, great experience.

What made my experience with Fairstone was the helpful staff who went out of their way to make it a very pleasant and wonderful experience.
They were polite and courteous and made getting the Loan an enjoyable experience.
They are a great way to access funds when you need it.
As much as that is being said it is not something that I would do all the time.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

high interest rip off

well I feel personally you take advantage of people in need of help. yes you might give loans to help people needing money. however the high interest you charge is criminal. the amount of money to be paid back from small loan is immensely higher because of the high interest. it took me years longer to pay it back than expected. I paid way more than any person should have to pay back. I personally will never borrow or take in a loan from this company a
or any other of these vulture companies praying on the less fortunate.

2 March 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Kyle,
We’re sorry to hear about your experience and understand how frustrating it can be to feel that borrowing costs were higher than expected. Interest rates and repayment terms vary based on individual circumstances and are outlined before a loan is accepted, but we’re not able to review specific loan details publicly.

If you’d like to discuss your concerns directly, our Customer Care team is available at 866‑915‑9423.

Rated 5 out of 5 stars

I can’t express my sincere thank to…

I can’t express my sincere thank to Ashwini Acharya. She was so kind and understanding . She went over and beyond to make our experience positive. I would like to thank her again for being so kind and knowledgeable of my current loan . I definitely will be referring her to anyone I know that’s looking for a loan . Again thank you Ashwini

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Lack of transparency

Never trust salespeople who promote this company. I signed up for a 6-month no-interest plan, but not only was I charged multiple times, after the 6 months ended I was suddenly charged $218 in interest because of an $859 remaining balance.

When I contacted customer support, they showed me the contract where, somewhere in a small clause, there is a section that gives them the right to do this. I’m sure what they did is legally backed, but unfortunately the whole system seems designed in a way that ensures you end up being charged.

At the very least, they could require their partner retailers to clearly explain these terms to customers — but they don’t.

I had a terrible experience and I will never apply for a loan with Fairstone again under any circumstances.

27 February 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Sadegh,

We’re sorry to hear about your experience and understand how frustrating it can be to have concerns about promotional offers, interest charges, or how terms were explained. We’re not able to review contract or account‑specific details on a public platform, but our Customer Care team can look into this with you directly.

Please contact them at 866‑915‑9423. Thank you for sharing your feedback.

Rated 2 out of 5 stars

The initial process was easy but

The initial process was easy. I was told I was a “medium risk” through the online process. They could not share valid insight on the reason. This made me identify them as a “potential risk”. The person from the branch was indeed friendly. Their location is out of my way and I am concerned about the upcoming unfavourable details in regards to payments/interest. They asked me to visit I have now lost interest.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company, the charge way to much interest. Do not borrow from them. Biggest mistake I made.

25 February 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Alison,

We understand concerns about interest rates and appreciate you sharing your perspective. Our loan products are designed for customers who may not qualify for traditional bank financing, and rates vary based on individual credit profiles and eligibility.

All loan terms are reviewed during the application process so customers can decide what works best for their situation.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Fairstone. A payment that was supposed to be deposited to my account was sent to a different account number by mistake. This error caused me significant inconvenience and unnecessary stress.

I had to spend considerable time following up to clarify and correct the issue. Financial transactions require accuracy and responsibility, and such mistakes should not happen.

I hope Fairstone improves their internal verification process to prevent similar issues for other customers.

29 September 2025
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Masoud,

We’re sorry to hear about your experience and understand how stressful it can be when a payment issue causes inconvenience.

Accuracy in financial transactions is important to us, but we’re not able to review or discuss account‑specific situations on a public platform. If you’d like us to look into this further, our Customer Care team can assist you directly at 866‑915‑9423.

Thank you for sharing your feedback.

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