faizasaqlain.pk Reviews 226

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Many customers reported extremely poor customer service, describing it as unresponsive, unhelpful, and difficult to get clear answers from. People frequently experienced significant delays with their orders, often waiting months beyond the promised delivery times, which caused considerable stress, especially for special events. There were also complaints about product quality, with items arriving damaged, having incorrect colors, or featuring cheap fabric and poor stitching that did not match online representations. Conversely, a small portion of people felt satisfied with their purchases, praising the quality of the dresses, the accurate sizing, and the timely or even early delivery. Some reviewers specifically highlighted positive interactions with a staff member who made their ordering process easy and went above and beyond to assist them.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy. Many customers expressed... See more

Order

Consumers express significant dissatisfaction with the ordering process, often warning others to be cautious,... See more

Customer service

Users describe negative interactions with customer service, with many reviewers calling it the "worst" they... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction with the silk... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing quick delivery,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The worst customer ever. Rude people talking shit. Even after receiving damaged or dirty dress,they don’t believe you and only say sorry. It used to be good but now unfortunately I WON’T RECOMMEND... See more

Rated 1 out of 5 stars

Writing another time Faiza saqlain customer service is the worse I have seen so far. I simply asked to update the size to medium. They said it’s not possible tp change or cancel it! Very disappo... See more

Rated 1 out of 5 stars

Terrible customer service. Took way too long to get the orders ready. Even though we were promised to get it in 6-8 weeks. They kept adding an additional week. It is literally overpriced as h3ll. The... See more

Rated 1 out of 5 stars

I’ve had an unbelievably bad experience with this company. I’ve been waiting for my order for more than 8 weeks, and they still haven’t provided a single update. I’ve tried contacting them many time... See more


2.1

Poor

TrustScore 2 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good experience with the designer…

I had good experience with the designer and her team. The dress quality was good and it’s fittings were according to expectations. Her team member “Komal” responded to my queries on WhatsApp and she responded me on time. I recommend you to get your next dress from them.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service, stunning outfit.

I ordered my bridal dress from Faiza Saqlain, and from my first day back in April, I had the smoothest experience. I dealt with Hina and she was the kindest and most helpful, so much love for her! I was called in for trials a week earlier than my delivery date, and the dress is perfect! Stunning. Couldn’t be happier.

7 July 2022
Unprompted review
Rated 1 out of 5 stars

Wish I could give zero stars

Wish I could give zero stars. Terrible customer service, its been more than 55 business days and they keep telling me its still in process. Will be disputing my order soon. They should shut down their business if they can't fulfil orders.

7 July 2022
Rated 1 out of 5 stars

Do Not Complete Orders on Time-Stay Away!

Ordered outfits for Mendhi and Nikah in March 2022, still not dispatched. They were rude and unhelpful. They did not stick to their timelines. My Nikah has already passed, wore a totally different outfit. When I mentioned that they did not stick to their timeline, no apologies, no rush to complete. I am currently investigating legal action to have my money returned. Stay away, they do not complete orders on time.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Superb job guys in love with your work

I have ordered some dresses from faiza saqlain... I want to share my experience.... "you people are doing great job guys hats off to you every pretty dresses very good stitching You deliver what you promise and specially on the given time. Highly appreciated guys. Also you people have excellent customer service your Csr SARA bridal dept she is outstanding she guides you very well and extremely humble... love you guys I have recommended you to some of my cousins friends and colleagues. Will definitely order more dressed from you in near future

16 June 2022
Unprompted review
Rated 1 out of 5 stars

Please Avoid - Deadlines not met

Ordered in Mar 2022. Was advised that delivery would be completed early June 2022.
Now calling the number amd there is no response or assistance.
Please save your money and do not order from here specially if you are over seas.

15 June 2022
Unprompted review
Rated 5 out of 5 stars

I placed an order in January for my…

I placed an order in January for my bridal outfit and the lovely Sarah who is the bridal consultant took care of everything and updated me along the way. So happy with the customer service and cannot wait for my bridal order to arrive!

15 June 2022
Unprompted review
Rated 4 out of 5 stars

In love

Absolutely loved my entire look. The team was very careful in addressing all my concerns and questions. Wonderful experience, will definitely be coming back!

11 June 2022
Unprompted review
Rated 5 out of 5 stars

VERY HAPPY 🥰

I was so skeptical while ordering from Faiza Saqlain but ALHAMDULILLAH I am beyond happy with my purchase 🥰❤️

8 June 2022
Unprompted review
Rated 1 out of 5 stars

I would leave 0 starts if that was…

I would leave 0 starts if that was possible! I ordered my outfit way in advance hoping it would come in time for the event. Sadly they have told me it will be delivered after the event. After reading multiple bad reviews I still put my trust in faiza saqlain hoping they deliver on time. They do not meet customer satisfaction needs! This is a shame as the clothes are beautiful but it’s not worth the hassle! YOU WILL DEFINITELY NOT RECIEVE THE OUTFIT ON TIME. The customer service team is not great. They leave you on read! I WOULD NEVER ORDER FROM THEM AGAIN AND I ADVICE ANYONE ELSE NOT TO! THEY ARE NOT WORTH THE HASSLE!! PLEAE PLEASE NO ONE ORDER FROM THEM THINKING YOU WILL RECIEVE THE PARCEL ON TIME AS YOU WONT! THEY DONT EVEN FOLLOW THEOR ON DELIVERY TIME FRAME.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Unexpectedly brilliant stuff i have purchased online. This is rare that you get such a high quality stuff as explained in the description. Normally online purchases are opposite to what we see online. Great stuff with neat stitching.
Highly Recommended to all.

7 June 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look