Faktum Ltd UK Reviews 

86
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing fantastic advice and personal guidance during the ordering process. People note that the delivery service is prompt and dependable, with items arriving securely packaged and in pristine condition. Reviewers are exceptionally impressed with the high quality of the replacement doors, which fit their old units perfectly. However, some people mentioned that shipping costs can be pricey and that orders require careful checking regarding dimensions. Consumers also noted that taking your time with measurements ensures a smooth upgrade without any unexpected sizing issues.

What people talk about most

Product

Clients share satisfaction on product, noting that ordering replacement cupboard fronts online is very easy... See more

Quality

Reviewers express great satisfaction regarding the product quality, highlighting that the cupboard doors and... See more

Order

Reviewers highlight positive aspects of order, noting that the website is excellent and easy to use.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Staff

Consumers find staff to be exceptionally helpful, praising the prompt phone calls and expert guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Faktum highly enough. Within hours of placing my order Michael phoned to check everything & offering advice on one door which I had miss ordered which shows the level of thier pro... See more

Rated 5 out of 5 stars

We needed to upgrade our kitchen cabinets. IKEA no longer produced the size that we needed. There were a number of companies offering replacement doors. Faktum's website was very easy to use. Th... See more

Rated 5 out of 5 stars

We've just updated our 20 year old ikea Faktum kitchen. Mikael at Faktum Ltd has been so helpful throughout ordering and fitting. Questions have been quickly answered, issues resolved, and the replace... See more

Rated 5 out of 5 stars

Excellent service. They rang to doublecheck an element of our order had been correctly placed online. Delighted with the cupboard fronts. They fit perfectly in our oldies kitchen cupboards. We now hav... See more


Company details

  1. #18 of 27 best companies in Kitchen Renovator

Written by the company

We are experts in IKEA kitchens. We manufacture new premium doors and fronts according to IKEAs original drawings and drilling templates. Free colour swatches on request.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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4.8

All reviews

(86)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Had the pleasure of being helped by…

Had the pleasure of being helped by Mikael, who was nothing short of fantastic....The end result - one super happy customer. He was so helpful - talked me through the tricky bits of getting exactly what I needed. Also checked up on my order to make sure everything was exactly as I needed it to be. Incredible service, and faultless communication. Thank you so much!

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Faktum kitchen doors - perfect

I wanted replacement doors and drawer fronts for our IKEA kitchen, initially purchased over 12 years ago. The only response from IKEA was "we don't that type (Faktum) any more".
I was hopeful when I spotted Faktum UK. From a good start, where great service/communication was provided to help with order selection, things only got better. Today my order arrived, two weeks earlier than schedule, and was perfect in all respects.
I can definitely recommend this company for replacement Faktum kitchen doors and drawer fronts.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Good communication, fast production and delivery.
Great packaging meaning that the door and drawer fronts were perfect.
All as per order and fitted perfectly, with all holes drilled in exactly same position as original IKEA ones. Super fresh result. So happy!

8 August 2023
Unprompted review
Rated 5 out of 5 stars

The perfect retail experience.

Thank you SO much for the perfect retail experience. Our order was successfully delivered before time and was packed extremely well in bullet-proof packaging resulting in no damage whatsoever to the goods. Everything was manufactured to the highest standard and fitted perfectly first time.
All holes were accurate and the whole process was extremely easy and satisfying. The only drawback is how difficult it can be to get the green protective covering off. I developed a good technique in the end, so all was fine.
Thank you again to the detail of the order; I had made a mistake re drawer sizes and you spotted and corrected the mistake instantly with no fuss or bother.
all in all, a thoroughly good experience and I shall recommend your services should I find anyone interested. The result is magnificent and has made a real difference to the look of our kitchen.

1 June 2023
Unprompted review

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