After I paid $159 to join, for what was discosed as an urget representation/filing, Family Court Direct was late for their appointment call then told me it would take 2-3 weeks for a lawyer callback... See more
Company replied
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See what reviewers are saying
Title: Failed to Protect Me and My Children I want to share my experience with the family court regarding my situation as a survivor of domestic abuse and coercive control. Despite prov... See more
Hola me urge hablar con ustedes por favor llamarme a mi número 786 5850619 Steven Ramirez que ustedes me llevan mi caso y la papelería que me dieron no me sirvió absolutamente en nada ya que en Iowa... See more
We are so grateful for Familycourt direct. Not only were they so very quick to respond to us but they have explained everything throughout our whole process and no matter how many questions we have th... See more
Company replied
Company details
Written by the company
Deciding to pursue legal action can be difficult, unfamiliar and emotional. Family Court Direct is here to help so you don’t have to do it all on your own. Use our experience to your advantage. The legal system can be confusing, intimidating, time-consuming and – above all – expensive. For many people, high-priced legal representation is not a realistic option. Family Court Direct can be an affordable alternative to expensive attorneys through its legal network of discounted attorneys and document preparation professionals.
Contact info
2.3
Poor
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I felt that the legal aids are caring…
I felt that the legal aids are caring and helpful. They want to actually help you get the results and help you need. Thank you guys!
1 November 2020
Reply from Family Court Direct
Hi Johnathan,
Thank you for the 5-star review, we appreciate it! We're thrilled to hear you felt cared for. We love to hear when you're feeling supported and hopeful, that's what we're here for. Thank you for trusting us to be a part of your solution. You're not alone, we're here for you!
Best Wishes - FamilyCourtDirect
Great service
Great service, prompt callbacks, answers all your questions, delivered on there word
28 October 2020
Reply from Family Court Direct
Hi Ronnie,
Thank you for the 5-star review, we appreciate it! We're thrilled to hear your positive feedback. We appreciate your recognition on those points, they are very important to us to fulfill for you.
Thank you for trusting us to be a part of your solution. You're not alone, we're here for you!
Best Wishes - FamilyCourtDirect
FCD is definitely like one big hearted family!
I got to talk to Allison with FCD and she was super sweet and very helpful. She showed excellent customer service and was calm and made things easier when it came to details and information on next steps. She helped me find a plan that worked for me and she was truly like family with the way she showed compassion for her job. She’s by far one of the sweetest people I’ve ever talked to! I’d love to rate 5 stars to this company! Everyone whose helped me has been nothing short of amazing. Thank you Family Court Direct! You’ve made this rough patch a lot easier and truly made me feel like i was in the hands of people who cared!
28 October 2020
Reply from Family Court Direct
Wow Rebecca!
Thank you for such an incredible 5-star review! We are so grateful that you felt at ease with us, that is all that we can ask for! When we read reviews like yours, it helps remind us why we do what we do. We understand this process can be grueling and discouraging, and our goal is to try to relieve you of some of the stress that comes with it.
We're thrilled to hear Allison is taking such wonderful care of you, we knew she would, she's a gem! We all care deeply about you and your family, and helping you reach a positive outcome. Thank you for trusting us to be a part of your solution.
Hang in there, you are an amazing advocate for your family and you're doing a great job!
Best Wishes - FamilyCourtDirect
Very patient understanding
Very patient understanding, show much concern very punctual. I would recommend this company.
28 October 2020
Reply from Family Court Direct
Hi Tanisha,
Thank you for the 5-star review, we appreciate it! We're thrilled to hear your positive feedback. We appreciate your recognition on those points, they are very important to us to fulfill for you.
Thank you for trusting us to be a part of your solution. We've got your back!
Best Wishes - FamilyCourtDirect
Very well explained what the company…
Very well explained what the company and lawyer will be doin and helping me get custody of my kids. Responded quicky answered all my concerns, very polite and respectful. Understood exactly what I was feeling and made it comfortable for me to speak about my situation very passionate and ready to start my case.
28 October 2020
Reply from Family Court Direct
Hey Jovanna,
Thank you for such an incredible 5-star review! We are so grateful that you felt at ease with us, that is all that we can ask for! When we read reviews like yours, it helps remind us why we do what we do. We understand this process can be grueling and discouraging, and our goal is to try to relieve you of some of the stress that comes with it.
We all care deeply about you and your family, and helping you reach a positive outcome. Thank you for trusting us to be a part of your solution. Hang in there, you are an amazing advocate for your family and you're doing a great job!
Best Wishes - FamilyCourtDirect
Allison was great answering my question…
Allison was great answering my question and providing clear information about my case.
27 October 2020
Reply from Family Court Direct
Hi Joshua,
Thank you for the 5-star review, we appreciate it! We're thrilled to hear Allison is taking such good care of you, we knew she would! We love to hear that you felt our team was informative, that is something we work very hard on. Thank you for trusting us to be a part of your solution, and thank you for being such an advocate of ours!
Best Wishes - FamilyCourtDirect
Allison was very responsive and…
Allison was very responsive and supportive. So far they are making the process very simple in something that is not simple. 11111
27 October 2020
Reply from Family Court Direct
Hi Robert,
Thank you for the 5-star review, we appreciate it! We're thrilled to hear Allison is taking such good care of you, we knew she would! We love to hear that our team was responsive and supportive, those are qualities we strive for. Thank you for trusting us to be a part of your solution, and thank you for being such an advocate of ours!
Best and Simple Wishes - FamilyCourtDirect
Bad service, poor quality of work
Not as advertised. Once I was given a case manager it was all downhill. I rarely got prompt responses to questions or concerns, if at all. When I did receive responses there was always an excuse of being so busy. When work was provided it was full of errors that I had to catch and report back for them to fix. I wish I would have went with another service. Not worth $1,150
27 October 2020
Reply from Family Court Direct
Hi Dan,
We are sorry to hear your feedback. We see your review and will be in contact shortly.
Kind Regards - FamilyCourtDirect
Awesome job explaining my options.
27 October 2020
Reply from Family Court Direct
Hi S,
Thank you for the 5-star review, we appreciate it! We're so happy to hear we did an awesome job explaining your options! Thank you for trusting us to be a part of your solution, we're here for you.
Best Wishes - FamilyCourtDirect
Was thoughtful
Was thoughtful, understanding, and answered all the questions I have. Scott Maio was great and really helpful
26 October 2020
Reply from Family Court Direct
Hi Jeffery,
Thank you for the 5-star review, we appreciate it! We're so happy to hear Scott is taking such great care of you, we knew he would. We always love to hear that our team is so thoughtful and understanding, that is very important to us. We're here for you!
Best Wishes - FamilyCourtDirect
Amazing help from Scott Mayo
Amazing help from Scott Mayo! So nice and extremely knowledgeable. Thank you so much!
22 October 2020
Reply from Family Court Direct
Hi Katie,
Thank you for the 5-star review, we appreciate it! We're so happy to hear Scott is taking such great care of you, we knew he would. We appreciate you!
Best Wishes - FamilyCourtDirect
Divorce with minor child
I used this service for a divorce with minor child for custody. I don't recommend them for this service. You will have better results with an attorney. If needing legal forms and need help with your legal court papers. I recommend using them for you legal needs.
21 October 2020
Unprompted review
Reply from Family Court Direct
Hi Carolyn,
Thank you for taking the time to leave a review, we appreciate your feedback. We are always interested in hearing and understanding your point of view, so that we can learn from you and improve our processes to make the customer experience better.
If you're up for it, we'd love to hear more feedback on where you feel we fell short, you can email us at CustomerSafisfaction@FamilyCourtDirect.com.
We truly want to give you the best experience and solution possible and are constantly striving to improve ourselves. Thank you again for your feedback, we appreciate you!
Best Wishes - FamilyCourtDirect
Scott Mayo was very helpful in advising…
Scott Mayo was very helpful in advising me on how to move forward with my court situation. Would definitely recommend!
20 October 2020
Reply from Family Court Direct
Hi Aryanna,
Thank you for the 5-star review, we appreciate it! We're so happy to hear Scott is taking such great care of you, we knew he would. We're here for you!
Best Wishes - FamilyCourtDirect
Scott Maio was very prompt
Scott Maio was very prompt. Very informative, patient and helpful.
20 October 2020
Reply from Family Court Direct
Hi Joshua,
Thank you for the 5-star review, we appreciate it! We're so happy to hear Scott is taking such great care of you, we knew he would. We always love to hear that our team is so informative, patient and helpful, that is very important to us. We appreciate you!
Best Wishes - FamilyCourtDirect
Reply from Family Court Direct
Hi, We are sorry to hear your feedback, our intentions are never to leave you dissatisfied.
Looking back at your case notes, we see that we delivered all document services you had requested in a timely manner. Our records show that we tried to follow up with you multiple times after, but couldn't get in touch with you. Then we received a refund request 8 months after all services were completed and delivered. Unfortunately we are not able to approve a refund, due to the fact that all services were delivered and the refund request was too far out of our refund window.
We don't ever want you to feel dissatisfied or like our service was not beneficial to you. Please feel free to contact us at CustomerSatisfaction@FamilyCourtDirect.com if you would like to discuss this further. Our Customer Satisfaction Department will keep an eye out for your email.
Kind Regards - FamilyCourtDirect
Very professional and courteous
Very professional and courteous. Timely prompt responses.
16 October 2020
Reply from Family Court Direct
Hi Dashawn,
Thank you for taking the time to leave a 5-star review, and for recognizing how professional and courteous our team is! You're in very capable hands. It's our job to look out for you and provide helpful resources to navigate the family court system. We are thrilled you are finding value in our services! Thank you for choosing us to be a part of your solution.
Best Wishes - FamilyCourtDirect
They are very understanding and easy to…
They are very understanding and easy to work eith definitely recommend!
15 October 2020
Reply from Family Court Direct
Hi Courtney,
Thank you for taking the time to leave a 5-star review, we appreciate your time! We are thrilled to hear you found us understanding and easy to work with. We absolutely understand how overwhelming and confusing this process is. Our goal is to alleviate some of your stress, and help you to navigate the family court system. We work hard to deliver you the best service we can. We're here for you!
Best Wishes - FamilyCourtDirect
Reply from Family Court Direct
Hi Dale,
Thank you for leaving a 5-star review, we appreciate you taking the time to do so. We are thrilled to hear our team is so friendly and doing a terrific job. We understand this process can be complicated, and it's one of our top priorities to alleviate some of the stress that comes with this. Thank you for trusting us to be a part of your solution. We're here for you!
Best Wishes - FamilyCourtDirect
Over all was good and easy
Over all was good and easy. Just check your court filing fees. They change regular. Family Court was more than I expected. Just waiting on a court date.
14 October 2020
Reply from Family Court Direct
Hey Kevin,
Thank you for leaving a review, we appreciate that you took the time to send feedback! Our goal is to alleviate some of your stress, and help you to navigate the family court system. We appreciate your feedback about paying attention, this is excellent advice!
Since we strive for excellence, what could we have done differently to have earned that 5th star from you? We would truly love to understand, so we can look internally and make sure we're providing the best services possible. Could you please email us at CustomerSatisfaction@FamilyCourtDirect.com and let us know so we can learn from your experience and hopefully improve it for others?
We appreciate you and your feedback so much!
Best Wishes - FamilyCourtDirect
Very helpful with any questions I have
13 October 2020
Reply from Family Court Direct
Hi Cesar,
Thank you for taking the time to leave a 5-star review! We are happy to hear your team is so informative and helpful! It's our job to look out for you and provide helpful resources to navigate the family court system. We are thrilled you are finding value in our services!
Thank you for choosing us to be a part of your solution, and for being such an advocate of ours. We've got your back!
Best Wishes - FamilyCourtDirect
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