So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
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Review summary
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Reviews shaping this summary
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
682 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick and efficient way to sign up!
6 August 2026
Reply from Family Credit Management
Quick and efficient is exactly what we want! Getting help with debt can feel overwhelming, so we work hard to make getting started as simple as possible. Thank you for choosing Family Credit Management and for the five stars!
Reply from Family Credit Management
That feeling of knowing you made the right choice is a great way to start! We’ll make sure Jennie sees your kind words. She truly cares about the people she works with, and we’re glad she made the decision to get help with your debt feel a little easier. Thank you for trusting Family Credit Management!
Reply from Family Credit Management
Sometimes great customer service really is that simple: be helpful, be easy to work with, and be there when people need you. We’re glad that was your experience with Family Credit Management. Thank you for the five stars!
Fast response to inquiries
Fast response to inquiries. Easy to sign up and most importantly customer satisfaction.
5 August 2026
Reply from Family Credit Management
Thank you for the five-star review! We’re so glad you found our team responsive and the sign-up process easy. Most importantly, we’re happy to know you’re satisfied with your experience. We truly appreciate you choosing Family Credit Management!
Reply from Family Credit Management
Thank you so much for the five-star review! We’re so glad our team’s care and concern have made a difference. Helping you get your finances back on track is exactly why we’re here, and we’re grateful to be part of your journey toward a stronger financial future.
Everyone has been great so far but it’s…
Everyone has been great so far but it’s the beginning of the process so I will update when I find out how it actually works
4 August 2026
Reply from Family Credit Management
We think that’s completely fair! You’ve just started, and we know we still have to earn that fifth star. We’re glad your experience has been great so far, and we’re confident that as you see your Debt Management Plan working and your balances coming down, we’ll earn it. We’ll look forward to your update!
The two gals that were working with me…
The two gals that were working with me where very patient and checked up on me. Great Customer Service. Very transparent. Reasonable Monthly payments .
4 August 2026
Reply from Family Credit Management
We love hearing "patient" and "transparent." No one should ever feel rushed or pressured when making decisions about their finances. We're glad our team checked in, answered your questions, and helped put together a Debt Management Plan with a monthly payment that works for you. Thank you for the great review!
Reply from Family Credit Management
Thank you! We work hard to make it as simple as possible to get started with a Debt Management Plan. We're glad your credit counselor made the process easy and was there to help. We appreciate you choosing Family Credit Management!
Excellent Customer Service and Enrollment Experience
I spent several months researching debt management programs before deciding to enroll with Family Credit Management. Throughout the process, I never felt pressured to make a decision. My counselor, Whitney Rice, was patient, professional, and took the time to answer all of my questions thoroughly.
Every email and phone inquiry was answered promptly, and the enrollment process was straightforward. When I had questions about account closures, payment timing, and updating my information, they were addressed quickly and professionally. I appreciated that they allowed me to wait until after I completed my move before moving forward with enrollment.
I have just enrolled in the program, so I cannot yet speak to the long-term results. However, based on my experience so far, I have been very impressed with the professionalism, communication, and customer service provided by Family Credit Management. I'm looking forward to working with them over the coming years to become debt-free.
3 August 2026
Reply from Family Credit Management
Several months of research? Now that is some serious due diligence, and when it comes to trusting someone with your finances, we don't think you can be too careful! We're incredibly proud that after all that research and all those questions, you chose Family Credit Management. We'll make sure Whitney sees your kind words, and we look forward to earning that trust throughout your Debt Management Plan and all the way to becoming debt free!
Family Care Credit
Family Care Credit was amazing all throughout the process, from beginning to end. Answered all my questions and made me feel good about taking a positive step in the right direction on getting my finances together. I look forward to working with them.
3 August 2026
Reply from Family Credit Management
We love hearing that you feel good about the decision you made. Getting your finances together isn't always easy, but having a plan can make everything feel a lot more manageable. We're happy to have you with Family Credit Management and look forward to the day we can celebrate you becoming debt free!
Quick replies from Family…
Quick replies from Family credit...questions answered in a simple manner making it easy to understand and follow all next steps.
3 August 2026
Reply from Family Credit Management
Thank you! This is also a great reminder to us that financial counseling doesn't need to be filled with industry jargon and complicated explanations. Our job is to make things easier to understand, answer your questions, and make sure you know what comes next. We're glad we did that for you!
Customer Service YES!!!
My experience with Family Credit has been great. Everyone I’ve spoken to has been very helpful. They take the time to listen to what you need and offer options to helping you achieve your goal to become debt free.
2 August 2026
Reply from Family Credit Management
Customer Service YES!!! We love that! Getting out of debt is a big goal, and you should have people who actually listen to you along the way. At Family Credit Management, our job isn't to tell you what to do. It's to help you understand your options and find a path that works for you. Thank you for the wonderful review!
Hopeful
Everyone has been so kind and helpful. I was incredibly disappointed in myself for my credit card situation. I feel like I have hope now that I will have it paid off in a reasonable time frame instead of a lifetime!
9 June 2026
Reply from Family Credit Management
Thank you for sharing this. Please don't be too hard on yourself. Life happens, and credit card debt can build up faster than most people ever expect. What matters is that you're doing something about it now. We're so glad we could replace some of that worry with hope and show you that there really is a path to becoming debt free. We're excited to help you get there!
They made things simple for me
They made things simple for me. Now I'm debt free thank you family credit management
1 August 2026
Reply from Family Credit Management
Life is complicated enough, and dealing with debt can make it feel even harder. We're so glad we could make at least one part of life a little simpler. And the best part of your review is those two words: debt free! Congratulations, and thank you for trusting Family Credit Management to help you get there!
Assistance and guidance
This company explained the process completely telling me
What to expect from the start snd how long it would take to complete and pay in full my debt without ruining my credit. I needed their expertise and guidance to complete the process.
30 July 2026
Reply from Family Credit Management
Thank you for sharing your experience! We believe understanding the plan is just as important as getting started. You should know what to expect, how your Debt Management Plan works, and what the path to paying your debt in full looks like. We're glad our team could provide the guidance and expertise you were looking for, and we'll be here to help throughout the process!
I just began this process and working…
I just began this process and working with the counselor has been wonderful. She was able to answer any questions and concerns and help put my mind at ease.
30 July 2026
Reply from Family Credit Management
Finding someone you can trust with your finances can be one of the biggest hurdles when you're looking for help with debt. We've been helping people through financial difficulties for more than 30 years, and we never forget how much trust it takes to make that first call. We're so glad your counselor was able to answer your questions, ease some of those worries, and make you feel comfortable getting started. Thank you for putting your trust in us!
They were very professional and they…
They were very professional and they were fast doing the arrangements with the cards companies. The best thing I could do.
8 January 2026
Reply from Family Credit Management
We love hearing this! Once you decide it's time to deal with your credit card debt, you want to see things moving in the right direction quickly. We're glad our team was able to get everything set up with your creditors and make the process a positive one. Thank you for trusting us to help!
Very easy to talk to everyone involved
Very easy to talk to everyone involved. Everyone was so helpful stress free which was the part I was concerned about. I appreciate all the help!!
29 July 2026
Reply from Family Credit Management
Thank you for sharing this! Financial problems are stressful enough, so getting help with them shouldn't be. We're really glad our team made you feel comfortable and took some of that worry away. We appreciate you trusting us to help, and we'll be here for you along the way!
They was understanding and very…
They was understanding and very respectful. They had the patience working with me.
29 July 2026
Reply from Family Credit Management
Thank you for the kind words. We know asking for help with debt isn't always easy, and the last thing anyone needs is to feel rushed or judged. Our credit counselors are here to listen, understand your situation, and help you find a path forward that works for you. We're so glad you felt comfortable working with us!
The caring compassionate care I was…
The caring compassionate care I was given to help me relive my life situation that was causing anguish, stress and loss of sleep was alleviated by this organization who is helping me get back to a NORM. Thank YOU so much.
22 June 2026
Reply from Family Credit Management
Thank you so much for sharing this. Most of us have been through financial struggles at some point in our lives, so we understand how much stress and sleepless nights can affect you. We’re so glad we could help take some of that weight off your shoulders and give you a path forward. You’re not doing this alone, and we’re here to help along the way!
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