Family Credit Management Reviews 

684
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 679 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being kind, understanding, and highly professional during stressful situations. Consumers note that the debt management process is smooth, efficient, and thoroughly explained from start to finish by knowledgeable representatives. People also appreciate the transparent communication and the noticeable reduction in their monthly financial stress. Users state that customer service representatives are consistently available to answer questions and provide valuable guidance regarding repayment plans. Many reviewers feel confident recommending these reliable services to anyone looking for an effective way out of debt and financial trouble.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and easy to work with throughout the entire... See more

Customer service

Customers consistently note positive experiences with customer service, praising the fast response times and... See more

Service

Reviewers mention positive feedback about service, highlighting quick and efficient assistance throughout the... See more

Payment

Users describe positive interactions with payment plans that significantly reduce high interest rates and... See more

User experience

People report positive experiences with user_experience, highlighting that the process is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more

Company replied

Rated 5 out of 5 stars

Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more

Company replied

Rated 5 out of 5 stars

Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... See more

Company replied

Rated 5 out of 5 stars

Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more

Company replied


Company details

  1. Debt relief service
  2. Credit Counselling Service

Written by the company

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

684 reviews

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4.9

All reviews

(684)

683 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy straight forward way of easing the…

Easy straight forward way of easing the strain debt can put on you..highly recommended

20 July 2026
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Reply from Family Credit Management

It's amazing how much lighter life can feel when you finally have a plan.

Our nonprofit debt management program is designed to take the uncertainty out of paying off debt by giving you a clear path forward and a monthly payment that fits your budget. Instead of wondering what to do next, you can focus on making steady progress and seeing your goal of becoming debt-free get closer every month.

We're so glad you've had a positive experience, and your recommendation means a lot. We can't wait to celebrate all the progress that's ahead.

Rated 5 out of 5 stars

Very helpful

Very helpful. Very responsive.

16 July 2026
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Reply from Family Credit Management

Thank you for sharing this.

Being able to reach someone when you need help shouldn't be the exception. We want you to know that whether you have a quick question or just need an update, it's easy to get in touch with someone who knows your situation. That's the kind of personal service we want every client to experience from day one.

We're so glad that was your experience, and we can't wait to celebrate your progress as you move closer to becoming debt-free.

Rated 5 out of 5 stars

This has been the most smoothist…

This has been the most smoothist process that we have ever experienced. Customer service has been fantastic from the beginning to the end of the process. We are so happy and satisfied. This has also taken alot of stress off our shoulders. We can sleep at night now and not have to worry how we are going to pay our monthly bills now.

16 July 2026
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Reply from Family Credit Management

Knowing you can finally sleep at night without worrying about your monthly bills says everything.

That's what a good non-profit debt management plan should do. It should fit your budget, simplify your monthly finances with one affordable payment, and give you the confidence that you're making real progress instead of wondering how you're going to keep up.

Thank you for trusting Family Credit Management. Our counselors love helping people find a solution that works not just for today, but for the months and years ahead. We hope life keeps feeling a little lighter with every payment you make, and we can't wait for the day you're completely debt-free.

Rated 5 out of 5 stars

Understanding that this is anxiety…

Understanding that this is anxiety ridden.

16 July 2026
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Reply from Family Credit Management

Thank you for sharing this.

Financial stress has a way of affecting every part of life, so it's important to us that working with Family Credit Management feels straightforward and manageable. We want people to finish that first conversation feeling like a weight has been lifted and knowing they have a clear plan for moving forward.

We're so glad we could help make this experience a little less stressful. Thank you again for your kind words, and we wish you continued success as you work toward becoming debt-free

Rated 5 out of 5 stars

Huge help and answered my questions…

Huge help and answered my questions right away!

16 July 2026
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Reply from Family Credit Management

I'm so glad we were able to get your questions answered right away.

We know that reaching out about debt can come with a lot of uncertainty, and no one should feel like they're figuring it out on their own. Our counselors take the time to provide clear answers, explain how a nonprofit debt management plan works, and make sure you have the information you need to make the decision that's right for you.

Thank you for your kind words. We hope you continue to feel just as supported every step of the way as you work toward becoming debt-free.

Rated 5 out of 5 stars

What a blessing this is!

So far it has been an easy going process and Chris has been amazing so far! I am beyond blessed to have this opportunity as I lost my job caring for my two year old son who had a stroke this has lifted so much weight off my shoulder as I think about being debt free!

15 July 2026
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Reply from Family Credit Management

We're so sorry to hear about everything your family has been through, and we truly hope your son continues to make progress.

I shared your review with Chris, and he was so happy to hear that he was able to make this process a little easier during such a challenging time. Moments like this are exactly why our counselors take the time to listen, answer questions, and make sure every person feels supported from the very beginning.

Thank you for trusting Family Credit Management to help you move toward becoming debt-free. We hope this is one less thing for you to worry about so you can focus on what matters most, and we're honored to be part of your journey forward.

Rated 5 out of 5 stars

Contact Family Credit Management FIRST

I wish I would have contacted Family Credit sooner. The process was nonjudgmental, efficient and quick. I unfortunately tried using another company to resolve my accounts (Debt Relief) when all it did was cause my credit score to drop from good to bad.
If you truly are trying to get out of debt, please contact Family Credit Management.

14 July 2026
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Reply from Family Credit Management

That feeling of wishing you had called sooner is something we hear often, but what matters most is that you found your way to Family Credit Management when you did.

Asking for help with debt can be difficult, especially after another experience leaves you feeling discouraged. Our counselors want every conversation to feel respectful and free of judgment, while giving you clear information about your options and a plan you can feel comfortable moving forward with.

Thank you for sharing your experience so openly and for encouraging others to reach out. We are so glad you found a path that feels right for you, and we hope the progress ahead brings back some of the confidence and peace of mind you have been missing.

Rated 5 out of 5 stars

The team at Family Credit Counseling is great!

The team at Family Credit Counseling is great! They are helpful, knowledgeable and understanding. We had a good plan right away that fit my budget.

15 July 2026
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Reply from Family Credit Management

I'm so glad you found a plan that felt right for you.

No two financial situations are exactly alike, and that's why our counselors take the time to understand each person's goals, budget, and concerns before recommending a nonprofit debt management plan. The best plan isn't simply the one with the lowest payment. It's the one you can realistically stick with month after month while continuing to live your life and make steady progress toward becoming debt-free.

Thank you for your kind words. Knowing you felt heard, understood, and left with a plan that truly works for your budget is exactly the experience we hope every person has when they contact Family Credit Management.

Rated 4 out of 5 stars

Customer Service

Customer Service

15 July 2026
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Reply from Family Credit Management

Providing great personal service is something we care deeply about at Family Credit Management. Our Client Services team takes the time to get to know each client's situation, answer questions, and make sure it's always easy to reach someone who can help. Whether it's a quick phone call, an email, or a text, we want every client to feel supported throughout their debt management plan, not just during enrollment.

Thank you for recognizing our commitment to personal service. We appreciate the opportunity to be part of your journey and look forward to celebrating your progress toward becoming debt-free.

Rated 5 out of 5 stars
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Reply from Family Credit Management

I made sure Whitney saw your review, and she was so excited to know she made such a positive difference for you.

One of the things that makes Family Credit Management special is our team. Our counselors genuinely care about getting to know the people they work with, understanding each person's situation, and helping them find the solution that's right for them. Every conversation is a chance to answer questions, offer guidance, and make sure people feel supported from the very beginning.

Thank you for taking the time to recognize Whitney. We know she's looking forward to seeing all the progress you'll make in the months ahead.

Rated 5 out of 5 stars

Easy to use

Easy to use. Great communication. Great payment

14 July 2026
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Reply from Family Credit Management

I'm so glad things have gotten off to such a positive start.

When you're looking for help with debt, you shouldn't have to choose between convenience and personal service. Whether it's communicating by phone, email, text, or completing the process online, we want it to be simple to get the information you need and feel confident about your debt management plan.

Just as important, the payment has to work in real life. A nonprofit debt management plan should fit your budget in a way that's realistic and sustainable, so you can make steady progress without feeling like you're falling behind somewhere else.

We're excited for you because this is where the real progress begins, and we hope each payment brings you one step closer to becoming debt-free.

Rated 5 out of 5 stars

Hope!

Very Helpful! Informative and gives hope for a financially secure future!

14 July 2026
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Reply from Family Credit Management

I'm so glad you're feeling hopeful about what's ahead.

When you've been carrying the stress of debt for a while, having a plan can change the way you look at the future. One of the best parts of what we do is helping people see that there really is a path forward. Our nonprofit debt management program isn't just about paying off debt. It's about understanding your options, finding a plan that fits your budget, and giving you the confidence to start looking ahead again.

Wishing you all the best as you move toward a stronger financial future. We can't wait to celebrate your progress along the way.

Rated 5 out of 5 stars

Easy for online, unable to access a physical location

Good service access to clear details and provide documentation easily

14 July 2026
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Reply from Family Credit Management

Having the right information at the right time can make a big difference.

Whether it's reviewing documents, answering questions, or explaining the next step, we want people to feel informed and know exactly what's happening throughout the process. Making it easy to access the information you need is just one of the ways we help take some of the uncertainty out of getting started with a nonprofit debt management plan.

We're really glad that was your experience. Thanks for taking the time to share your kind words.

Rated 5 out of 5 stars
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Reply from Family Credit Management

Helping someone is about so much more than getting them enrolled.

It's making sure they feel comfortable, answering every question, and helping them understand exactly what to expect before they ever make their first payment. Those first conversations lay the foundation for everything that follows, and we're so glad we had the chance to be part of yours.

We can't wait to see all that you accomplish, and we're excited to be part of your journey.

Rated 5 out of 5 stars

They made my payment affordable for me…

They made my payment affordable for me and I am now on my way to becoming debt free!

13 July 2026
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Reply from Family Credit Management

That has to be such a good feeling.

Having a monthly payment that fits your budget can change everything. It takes away so much of the day-to-day stress and gives you a clear path toward becoming debt-free. That's what we hope every person finds through our nonprofit debt management plan.

Now comes the fun part... watching those balances go down month after month. We're excited for you.

Rated 5 out of 5 stars

Quick and easy

9 July 2026
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Reply from Family Credit Management

I'm so glad getting started was such a smooth experience.

Everyone's life looks a little different, so we try to make the process work for the person, not the other way around. Some people like to complete everything online, while others would rather talk through questions over the phone, send an email, or text back and forth. However someone chooses to communicate, we want them to feel like they always have a real person they can reach, someone who knows their situation and is there to help.

Thank you for sharing your experience. Knowing the process felt simple from the very beginning means a lot to us.

Rated 5 out of 5 stars

Very easy to fill out application

Very easy to fill out application , representatives were able to answer all my questions wish e mail and on the phone. Also very polite and courteous felt no judgement at all

9 July 2026
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Reply from Family Credit Management

I'm so glad you felt comfortable from the very beginning.

Applying for a debt management program comes with a lot of questions, and we think that's exactly how it should be. We want people to have the information they need to make an informed decision, whether that's through a phone call, an email, or however they feel most comfortable communicating. Just as important, we want every conversation to be met with kindness, respect, and never judgment.

Thank you for sharing your experience. We hope you continue to feel that same level of support throughout your time with Family Credit Management.

Rated 5 out of 5 stars

Great communication and compassionate…

Great communication and compassionate people. Very open and honest.

9 July 2026
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Reply from Family Credit Management

Being able to have honest conversations and ask questions without feeling pressured is something that's always been important to us.

Choosing a debt management program is a big decision, and we believe people deserve clear information, straightforward answers, and the time to decide what's right for their situation. Every financial story is different, and treating people with compassion and respect has always been at the heart of how we work at Family Credit Management.

Thank you for your kind words. We hope you always feel comfortable reaching out whenever you have a question or just want to talk something through.

Rated 5 out of 5 stars

perfect

It was perfect

8 July 2026
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Reply from Family Credit Management

I'm really glad to hear you had such a great experience.

Sometimes the best compliment isn't about one conversation or one person. It's knowing the whole experience felt exactly the way it should. That's what we hope for every person who chooses Family Credit Management.

Thank you for your kind words.

Rated 5 out of 5 stars

I have been in a living hell for 6…

I have been in a living hell for 6 months, Jenny was wonderful and understood my dilemma.
I feel confident that going forward, my debts will be managed quickly and efficienly.

8 July 2026
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Reply from Family Credit Management

I shared your review with Jennie, and she was genuinely touched by your kind words.

No one wants to feel like they have to carry the weight of financial challenges alone. One of the things Jennie does so well is taking the time to listen, understand what someone is going through, and help them see that there really is a path forward. Before making a decision about a nonprofit debt management program, we want every person to feel heard, have their questions answered, and understand all of their options. It's the kind of personal, one-on-one support we've always believed in at Family Credit Management.

More than anything, I'm so glad you're feeling hopeful and confident about what's ahead. You deserve that. We'll be celebrating every bit of progress with you as you move closer to the financial freedom you're working toward.

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