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Fanaverse Reviews 8

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TrustScore 3.5 out of 5

3.6

Non-bank financial service
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Company details

  1. Non-bank financial service

Written by the company

Looks Good. Does Good. Save the planet, on a budget.

Contact info

3.6

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

INNOVATIVE CARD WITH A PURPOSE

I’ve been using my Fana card for a while now, and I absolutely love it! The card designs are super cool and really stand out, but what makes Fana special is its mission. Knowing that every purchase I make gives back to causes I care about is such a rewarding feeling.

The app is user-friendly, and I’ve had a great experience with customer service whenever I’ve had questions. It’s a seamless and meaningful way to make an impact with everyday spending.

I highly recommend Fana for anyone looking for a unique and purpose-driven financial product!

16 September 2024
Unprompted review
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Reply from Fanaverse

Dear Amanda,
Thank you so much for your kind words. We endeavor to continue developing the product to improve your experience going forward!
Thanks,
Fana Team

Rated 3 out of 5 stars

The app in general is good so far

The app in general is good so far, only issue is customer service is quite slow when helping with issues.

Instead of replying when they haven’t been able to resolve it, it does seem they just ignore you until the issue sorts itself which is quite frustrating.

Hoping it improves in future.

2 September 2024
Unprompted review
Rated 4 out of 5 stars

Love the card designs

Love the card designs. Hope you release more and keep the good work up. Thanks for supporting me during onboarding 💪

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Just joined from the waitlist

Just joined from the waitlist. I'm really into what they're trying to do and plan to support them. Can't wait to receive my physical card next month. Keep building guys!

18 December 2023
Unprompted review
Rated 1 out of 5 stars

Don’t use the app

Can’t pass the verify my phone number

17 December 2023
Unprompted review
Fanaverse logo

Reply from Fanaverse

Dear Beniamin,
Thank you for taking the time to leave us a review. We are looking into this issue for you. We do have to follow specific regulated procedures in order to maintain the highest security and privacy standards, so sometimes this takes a bit of time. As soon as there is an update, we will let you know. We are here to help you complete the onboarding process as quickly and securely as possible. Thank you for your understanding.
Best regards,
Fana Card Onboarding Team

Rated 5 out of 5 stars

From Merchant Perspective!

Great designs, great concept and really look forward to their launch of the product. Coming from a merchant / brand perspective I think it's really important for everyone to incorporate an element of impact to connect with their customers!

22 September 2023
Unprompted review
Fanaverse logo

Reply from Fanaverse

Dear Spencer,

Thank you for taking the time to review us from a merchant perspective. We strive to provide value add impact for our merchant customers!

Best regards,
Fana Brands Team

Rated 5 out of 5 stars

They were a fantastic group to follow

They were a fantastic group to follow. No other product focused on bringing charity closer to people's hearts and minds. Great initiative.

6 September 2023
Unprompted review
Fanaverse logo

Reply from Fanaverse

Dear Ryan
Thanking for taking the time to write in. We are grateful for your support and invite you to sign up for the Fana Card waitlist at www.fanaverse.io.
Best regards,
Robin

Rated 1 out of 5 stars

UNSOLICITED EMAIL SPAMMERS

UNSOLICITED EMAIL SPAMMERS

Edit: Re Fana response - I shouldn't need to 'unsubscribe' when I was never subscribed in the first place. THIS MAKES YOU SPAMMERS.

1 August 2023
Unprompted review
Fanaverse logo

Reply from Fanaverse

Thank you for sharing your thoughts with us regarding unsolicited emails. We appreciate your feedback and would like to highlight that, like other email campaigns, we provide an option to unsubscribe. Our team is dedicated to adhering to best practices in email communication and respecting the choices of our subscribers. Should you encounter any issues with the unsubscribe process, our support team is available to assist you.

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