fanduel.ca Reviews 8

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

2.8

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just felling a lil cheated and unfair,i…

Just felling a lil cheated and unfair,i referred a friend said we both get bonus if sign up which he completed all steps and didn't recive bonus bets as stated,now my friend is like why did i refer him for,i think fanduel got the better end of the deal, trying customer support no help said the forward my issue to which they just never even replied wow really

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Trustpilot Review Update

Trustpilot Review Update: DAY 8
Status: $20.15 Principal Deposit Still Missing

It has now been 8 days since my original deposit was 'hijacked' for a refund. I am officially in a loop where FanDuel is 'adamant' the money was sent on March 12th, but CIBC confirms several times it is not in their portal.

To make matters worse, FanDuel processed a separate withdrawal for me in 30 minutes, yet they’ve now opened an 'investigation' for my own $20.15 deposit. I’ve spent the last week going back and forth between the bank and support agents like Jennifer, Jose, and Asia, only to have chats disconnected or cases merged without a single Trace ID or ARN being provided.

If you're an Ontario player, be aware: they move winnings fast to look good, but if there's an issue with your actual deposit, you might be fighting for weeks just to get a tracking number. Still waiting for the promised email with a real answer.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

When I first downloaded the app

When I first downloaded the app, I won a little bit and wanted to test it and see how long it would take to get my money. It took around 12+ hours when I asked they told me that because it was my first time I have been playing games on the app for a few months now and have tried to withdraw, usually takes about 20 minutes. On 10 January, I tried to take my money out and it has been more than 12 hours. Still says pending. Nothing has changed and all they have to say is you used interact and it can take 48 to 5 business days. How come all of a sudden it is taking that long when all along it’s been only 20 minutes and the money is usually in my account. Also some days they pay literally zero no matter how much money you use and play. Don’t waste your money don’t waste your time and energy on this app.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Fanduel is by far the most crooked…

Fanduel is by far the most crooked online casinos.they love the bait game.you ask for withdrawal and starts you get withdrawal fast within an hr then they make you wait knowing full well 90 % of players will cancel withdrawal making sure you never get withdrawal you wanted my advice strongly stay away from fanduel

11 January 2026
Unprompted review
Rated 1 out of 5 stars

I self excluded for 6 months

I self excluded for 6 months, the self exclusion expired last Saturday, September 6, 2025 however I was still blocked from playing. I have contacted customer service 3 times only to be told they are working on it. Wonder what type of eff up would take 8 days to resolve?

14 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look