Fan Factory Reviews 

I ordered a package that was due to arrive by September 2nd. When it didn't show up, I contacted the shop on September 8th and was told the package had been sent back to them, that a new order would be placed, and that I'd get a new tracking number shortly. That was on September 11th.

Since then, not even a short update or clarification, nothing at all. I followed up again on September 18th and once more a few days later, with no response either time. It's now been over two weeks since I last heard anything from them, and nearly a month since the original delivery date.

The total silence whenever I ask for an update has been genuinely frustrating and not the experience I was hoping for as a new customer.

I’ve bought 4 fantastic DVDs for a song (one of which was a series I had never heard before). The package arrived before than expected and the items in pristine condition. Recommended!

Great shop for buying physical media. The shipping is excellent, perfectly protected with a lot of bubble wrap. The prices are way better compared to the german versions most of the time and a lot of the discs do have german audio, so that's a plus for me as well.

I ordered a Blu-Ray Disc. The Parcel came really fast and the package was filled mit Air Cushions which suprised me in a positive way.

There was a small hick up, but Mr. Mascheroni from customer care was really, really helpful.
Gave me hope in customer care again.

Bernard Nicholas

DHL lost my order twice (!!), but Fanfactory's customer service was excellent. They are super friendly, respond within a day and are very helpful.