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Fansells Reviews 400

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TrustScore 5 out of 5

4.9

Art Handcraft
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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including diamond paintings, cross stitch kits, and paint by numbers, noting their affordability and excellent results. Many highlight the exceptional customer service, describing it as helpful, prompt, and responsive in resolving issues and providing assistance. The ordering process is generally smooth, with fast shipping and accurate deliveries, contributing to overall satisfaction. However, some people mentioned issues with paint opacity for lighter colors, where numbers and outlines were still visible. A few other people also felt that some kits lacked enough diamonds or had quality issues with sticky binding on coasters. There were also occasional reports of damaged items upon arrival or missing threads in kits.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and overall satisfaction.... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of items like custom cross... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as wonderful, excellent,... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and a strong intent to... See more

Service

Customers had positive experiences with service, often highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more

Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !

Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

Brilliant service! Helped resizing one of my custom diamond painting, for no extra cost. Customer service is amazing.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

I orderd 3 pictures on @-2-1-2026

I orderd 3 pictures on @-1-2026 Order #DDP17178482-K Still have nore received them. When can I expect them? Or I want my money back.
Pictures were Flag & Eagle 40 x50 Indian,Tiger,Wolf 40x50 and Violet Kitty 50x60.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Every time I have bought from them. The canvases are in great condition. The stick is good and if there’s ever a problem whatsoever, they’re very quick to get back with you. They are very kind people and I look forward to doing more business with them they’re my favorite place. Come and check them out!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Always 100%

Always 100%! I ordered diamond paintings a few times and the experience is always great.
Amy is always friendly and helpful!
Also, the surprise gifts were excellent choice.
I can recommend this shop to buy from!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great site

Great site. I'd give more stars if I could. I tell everyone about this site

15 December 2025
Unprompted review
Rated 5 out of 5 stars

4Years and counting

I’ve been ordering from Fancells for 4 years
I have never had any problems with them, in fact the absolute opposite. In fact, one time I was missing the drills from a Diamond Painting I contacted them and they simply replaced them. Since then I only order from Fancells, you can’t compare the price, fast shipping and great customer service

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Amy was really helpful

Amy was really helpful. I was trying to order and it couldn't get it right and I had to keep canceling my orders. Amy had alot of patience with me and answered my questions. I finally got my order placed.This was the first time I ordered from fansells and customer service was wonderful.

19 November 2025
Unprompted review
Rated 3 out of 5 stars

Not enough diamonds to complete kit.

I bought a kit from Fansells and it didn't have enough diamonds. I contacted them but they seem to be unable to provide me with these diamonds. They will probably ask me to contact them again following this review but I have sent eight emails so far and they haven't sent a replacement. I cannot source local diamonds for this as these are special shaped. I have already wasted a lot of money and time. I just want the product I paid for.

-- I am now updating my review to three stars. After a couple of months they sent me a different kit and I managed to replace some of the diamonds, but they were of a different colour.

7 October 2025
Unprompted review

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