Fansells Reviews 401

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including diamond paintings, cross stitch kits, and paint by numbers canvases, often highlighting their affordability and variety. Many people appreciate the excellent customer service, noting prompt and helpful responses to inquiries and issues. Reviewers frequently mention the smooth ordering process, fast shipping, and the overall reliability of the company for their crafting needs. However, some customers experienced issues with paint opacity on lighter colors, where numbers and outlines were still visible. A few other people also felt that some items, like coasters, had issues with adhesive quality, and in one instance, a kit arrived with insufficient diamonds. Additionally, there were occasional reports of damaged items upon arrival or missing threads in kits.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the high... See more

Quality

People report positive experiences with quality, consistently praising the high quality of diamond paintings,... See more

Customer service

Users describe positive interactions with customer service, consistently praising its excellence,... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and a strong intent... See more

Service

Consumers consistently report positive experiences with the service, often describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more


Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Pretty flower magnets

Large eye pleasing refrigerator magnets. I used an extra magnet so I could use them for my needlework to hold items in place. The dustproof pouch holds my shorter scroll rods with fabric nicely.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The order was dispatched the next day. It arrived from China a week later. Everything was correct in the order. Thank you for excellent service at a good price.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

I was very pleased with my purchase! The company exceeded my expectations in every aspect. Delivery was fast and efficient. The products arrived in perfect condition, very well packaged. I recommend this company without hesitation!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

There was an issue with the printing of…

There was an issue with the printing of one kit, the cloth had got wet and arrived blurred. One other kit had been sent in error (right number, wrong kit).
I emailed and was assured that a new kit and the correct kit would be sent to me.
Great communication and both kits arrived in excellent condition.

29 September 2024
Unprompted review
Rated 4 out of 5 stars

good quality

The Items are of good quality made well the pictures are very nice always more drills than you need.
Amy is always happy to help you if you have a problem with your order and always gets back to you when you email her.

2 September 2024
Unprompted review

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