Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ease of using insurance protection on…
ease of using insurance protection on purchased tickets
24 January 2026
Unprompted review
Reply from FanShield
Hey Marie!
Thank you for your feedback and for choosing to protect your purchase with us. We are sorry you had to change your plans due to the winter storm but are glad we were there to assist with the refund for you.
Thanks again,
Refund Protection Support
I would give it zero stars if i could
I would give it zero stars if i could. they are just a scam. they go back an forth with you asking for different documents and after you provide everything. they deny your claim. total waste of time and a scam!!!
23 December 2025
Unprompted review
Reply from FanShield
Hi Aurelios,
We appreciate you taking the time to address you concerns and we would like to help assist you further.
With the information provided, we are unable to locate an open refund request or support ticket. Please reach out to our consumer experience team at help@requestmyrefund.com with your refund request number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
The hoops I had to jump through to…
The hoops I had to jump through to obtain my refund where beyond obsurd
22 January 2026
Unprompted review
Reply from FanShield
Hello Holly,
Your experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. At this time, we are seeing your refund request was approved the same day it was submitted once we received your receipt.
As we are actively looking for ways we can improve our service, a dedicated member of our team will be in touch with you through a private channel to discuss your review.
We sincerely appreciate your input.
Best Regards,
Refund Protection Support
First time to ever cancel.
This is the first time I have ever had to cancel a hotel reservation. My anxiety was put to rest by the ease of following the clear directions, the ease of use, and follow up instructions & guidance. I appreciate the help but hope I never have to cancel a reservation again.
22 January 2026
Unprompted review
Reply from FanShield
Hello!
We appreciate you taking the time to share your thoughts with us. We're glad that you enjoyed your experience with our conditional protection and that we were able to ease some anxiety.
If you need any additional assistance, please do not hesitate to contact us!
Kind Regards,
Refund Protection Support
Very easy process
Very easy process, from filling out the form to attaching all documentation. Quick turnaround
15 January 2026
Unprompted review
Reply from FanShield
Hello Susan,
We appreciate you taking the time to leave this review regarding your experience.
We are happy to hear the process provided a quick turnaround and we hope to provide you with the same peace of mind for future events.
Kind Regards,
Refund Protection Support
Unexpected Exceptional Customer Service
I was dreading having to deal with Amazon's customer support...even though I have never had to use it. It has just become expected that customer service is going to be terrible. I couldn't have been more wrong. The customer care representative was friendly, attentive, and quickly solved the issue I was having with a return. It was so fast, I was shocked when he said "ok, it's taken care of. Would you like a confirmation email?" And before I could hang up the phone, the confirmation was in my inbox. This is a perfect example of why Amazon is the beast it is today. Great job, Amazon.
16 January 2026
Unprompted review
Reply from FanShield
Hello John,
We appreciate you taking the time to leave this review, however, the review we received does not appear to be associated with your protection plan experience.
If you used our protection plan for a recent event or reservation, we would love to hear more about your experience with the protection plan.
If needed, please feel free to reach out to our consumer experience team at help@requestmyrefund.com and we would be happy to assist.
Warm Regards,
Refund Protection Support
Very kind and prompt!
Very kind and prompt return of money when my grandfather passed away a few days before an event. I'm relieved I got ticket insurance!
11 October 2025
Unprompted review
Reply from FanShield
Hello London,
Thank you for providing this review. We are sorry to hear about your loss and we hope you have all the support you need during this difficult time.
We are glad to hear the refund request process is working as it is intended to and we hope to provide protection for your future events.
Best Regards,
Refund Protection Support
The website gave me a lot of trouble, However
The website gave me a lot of trouble, and I never received a confirmation email. However the support team was helpful and I would buy with them again.
30 December 2025
Unprompted review
Reply from FanShield
Hello Professor,
Thank you for taking the time to leave this review. We appreciate your insight and hearing about what we are doing right as well as where we have room to improve.
We look forward to providing you with peace of mind for your future events.
Warm Regards,
Refund Protection Support
I purchased a ticket to an event for…a wrestling tournament
I purchased a ticket to an event for around $60 and since funds are tight in the current economy I decided to take out the insurance offered by FanShield. The day before the event on Friday evening I started coughing, congestion, sore throat and a fever. Obviously I didn't attend the event that was attended by over 1,000 people. I filed a claim for a refund of the ticket price and they told me that I would have to have a doctor's note. I became sick on a Friday evening and my PCP's office is not open on the weekend. I was told that without a doctor's signed statement that I was sick and unable to attend that they would not refund the price I paid for the ticket. I guess I learned my lesson and will never buy ticket protection on another ticket and I suggest that before you buying it you read all of the fine print on what documentation is needed if you are unable to attend your event.
3 January 2026
Unprompted review
Reply from FanShield
Hello Larry,
Thank you for providing this review as your feedback is important to us.
We are happy to discuss your request further to assist with processing. A dedicated representative will be in contact shortly through a private channel to discuss additional options with you.
Kind Regards,
Refund Protection Support
I have been trying to get a refund due…
I have been trying to get a refund due to weather. And I have got nothing but very unsatisfactory customer service. I will never use this insurance or Holiday inn Express for using this company.
29 December 2025
Unprompted review
Reply from FanShield
Hello Tracey,
Thank you for leaving your review. We apologize for any difficulties you may have experienced and we see your refund request has been approved at this time.
One of our dedicated agents will reach out to you through a private channel to assist further.
Kind Regards,
Refund Protection Support
Easy fast refund
I was unable to attend an event due to a sickness. With the proper documentation, the process to get my refund was super easy and fast.
3 January 2026
Unprompted review
Reply from FanShield
Dear Michelle,
Thank you for leaving this review. We're sorry to hear about your illness and we hope for a swift recovery.
We hope to bring you peace of mind for future events and and if you have any questions or concerns please do not hesitate to reach back out to us at help@requestmyrefund.com.
Sincerely,
Refund Protection Support
This experience was good
This experience was good. I was able to see my doctor to get a letter for my injury. I’m sure it would have been more difficult if I didn’t have that.
9 January 2026
Unprompted review
Reply from FanShield
Hello Vicky,
Thank you for taking the time to leave this review. We're sorry to hear you had to miss you event due to an injury and we hope for a quick recovery.
If you have any questions or concerns please feel free to reach out to our consumer experience team at help@requestmyrefund.com and we would be happy to assist.
Warm Regards,
Refund Protection Support
Quick Processing
Fanshield came in handy when our kids became ill before Disney on Ice. They approved the refund the same day I submitted the claim, which was ideal after paying all of the doctor’s bills. Just make sure you visit a doctor for an illness related claim, as some form of documentation is required.
9 January 2026
Unprompted review
Reply from FanShield
Dear Joseph,
We appreciate you taking the time to leave your kind review. We're sorry to hear about your children and we hope for a speedy recovery.
We look forward to having your back with future events and if you have any questions or concerns please do not hesitate to reach back out to us at help@requestmyrefund.com.
Warm Regards,
Refund Protection Support
We had purchased insurance policy…
We had purchased insurance policy from„Request My Refund” for our New Year Party in The Kings Head Eatery & Music Pub. We Could not attend for New Year event because our child got sick end we were end up in emergency room. After fill out a quick application for our refund, and attached evidence from emergency room, the whole proceder of receiving the refund on our account was witchin two bussines days without of any hussle. In my opinion was really worth to pay for protection policy 6.72$ to each ticket 60$. I defenitely recomend this comapany.
31 December 2025
Unprompted review
Reply from FanShield
Hello Agnes,
Thank you for your feedback and for choosing to protect your purchase with us. We are sorry to hear that you had to miss your event due to an unforeseen circumstance, but are glad we were there to assist with the cost for you.
Thank you,
Refund Protection Support
Total scam
Total scam, purposely vague on what is covered and what is not. Tried every way to avoid paying me my refund which I still have not gotten. They are happy to take your money but will try there hardest not to pay it out, remember one thing. This is an insurance company they are ALL gonna try and not pay.
8 January 2026
Unprompted review
Reply from FanShield
Hello Justin,
We appreciate you reaching out regarding your experience with our protection.
As stated in your protection wording, we provide refunds for unforeseen circumstances that would prevent you from arriving to your event or reservation that meet the document and reason requirements.
A dedicated representative will be in contact through a private channel to discuss additional options with you.
Best Regards,
Refund Protection Support
Reply from FanShield
Hello Beatriz,
Thank you very much for your positive review! We value your feedback and are happy to hear you enjoyed your experience.
Warm Regards,
Refund Protection Support
I was visiting from Raleigh NC my…
I was visiting from Raleigh NC my family and I have nothing but positive things to say like when we asked for this or that everyone was immediately there for us during our stay I am going to name everyone from first to second shift I’m at work right now and left the names at home. But they are suppose to get $50 for having given me and my family a very very good time I remember everyone and appreciate the graditutide and attudtide go Sheraton of Charlotte, NC
30 December 2025
Unprompted review
Reply from FanShield
Hello Charlotte,
Thank you for sharing your positive experience with us!
Kind Regards,
Refund Protection Support
you will stand by your word
H13940938. and
H13940807
when we spoke to agent we told her my sister is waiting to hear when her Kemo is starting since she has 6 weeks and dr told her this AM that she can't start until insurance approved and will take apx 3 weeks which will run her into first 2 weeks of march. - we have to move our times and was told if we cancelled within 24 hours - no charge. we spoke apx 2:30 pm so we are well within our 24 hours and should be honored what we were told. also - your refund policy states if medical issues - ok to refund?
Sent from my iPhone
28 December 2025
Unprompted review
Reply from FanShield
Dear Cindy,
Thank you for providing this review. We appreciate the feedback and value you as a consumer. A member of our team will reach out directly through a private channel to address your concerns.
Kind Regards,
Refund Protection Support
May this year bring you happiness and…
May this year bring you happiness and peace. I hope all of you can achieve what you set out for.
Happy new year
1 January 2026
Unprompted review
Reply from FanShield
Hello Fazlullah,
Thank you for your feedback and for choosing to protect your purchase with us. We are sorry to hear that you had to miss your event due to an unforeseen circumstance, but are glad we were there to assist with the cost for you.
Thank you,
Refund Protection Support
Snow Storm Claim
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I did receive a refund for the tickets. I would buy this insurance again if attending an event.
14 December 2025
Unprompted review
Reply from FanShield
Dear Suzanne,
We appreciate you taking the time to share your thoughts with us. We're glad that you enjoyed your experience with our conditional protection and that we were able to protect you in a time of need.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Kind Regards,
Refund Protection Support
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