Fantastic Furniture Reviews 

Avoid. Poor customer service and they still owe us money. They ignore you and dont respond to emails.
We brought from AMart. They were excellent.
We are taking our complaint to Queensland consumer complaints process.

The worst customer service ever they lost my items and I take more than 1 month to contact them and don’t get my refund yet more than 700$ worst experience ever

Still waiting on a delivery since 5/12. The item has still not moved since the purchase. I have attempted to send emails and to contact customer service and still have not had a response

The feedback review is reverse to usual so they get positives when you actually were trying to give negatives.

Customer chat - useless 15 people ahead, cuts out a few people later and starts again... 15 people in front of you 🙄
Customer service number - useless
Phone call 1 on hold 47 minutes no answer

How on earth do i get mg order issue resolved? Put in a request, they sent me the wrong replacement part.

Phone call 2 on hold 25 mintues no answer

Save yourself the headaches buy elsewhere.

Bought 2 sofas but when they arrived we found that the bottom cushions were like sitting on a stone, totally different from the one in the store that we sat on. FF said they would refund but I would have to pay for the delivery each way.

They told me the refund would be processed and paid directly into my bank account on the day they received the goods back.
This did not occur. Since then repeated phone calls and emails advising FF no refund has been received.
It only takes a few minutes to process a direct deposit but still no refund.
They are now saying the refund will be processed in NSW not Adelaide where the items were purchased, but still no refund.
They have the goods and my money all I have is Stress. You could hardly recommend this company to anyone. I emailed FF and asked when did they execute the refund and into which account to be sure they used the correct account, no answer has been received to date.

Can not speak to anyone about a faulty item. I have been waiting for over 2 1/2 hours online for someone to respond. There are no phone numbers. If I call a store they all ring out. Do not buy from this shop.

I purchased two 3 seat Belrose sofas online from Fantastic Furniture. Firstly the online delivery times estimate 6 -7 weeks. Actual delivery is 14 weeks. There are multiple reviews stating that the bottom frame is terrible however, I didn't mind that part. 9 days after delivery, the main support on one of the sofas snapped. The sales team (Moonah Tasmania) were very lovely, however to have this replaced or repaired by them meant another 14 weeks wait. I opted for my own repairman and was refunded a portion of the price. Unfortunately this meant losing the 6 year warranty. A month later the 2nd sofa snapped in almost the same place. Both support pieces snapped on a knot. An assessor came out to the house the 2nd time and agreed the design and timber used were not suitable and very poor quality. There is no support for the main seating frame and knotty timber is used throughout. Both times, persons no more than 65 kgs sat in the centre of the sofa when it snapped. So again the sales staff were helpful and refunded part of the cost of the sofa and I had it repaired locally. I loved the look of these sofas but definitely not worth the money or the inconvenience. Padding is also extremely thin on the arms and front so the material will wear through quickly. Unfortunately, I've lost my 6 year warranty for both as I couldn't be without the seating over Christmas.

This mob are a joke, advertise cheap furniture "not availabile for pick up" and then charge an absolutely absurd price for delivery. EG 4 chairs for 269 and 270 to deliver 15 minutes away. It should be against the law to advertise a cheap price and then try and make profit out of delivery. Oh and their online chat is a joke too, after 15 minutes I went from 1 person ahead to 4

I have had to contact customer care over 8 times to follow up on a refund for a faulty item. I have done everything asked of me every step of the way including photos, videos and return slip. I was told the merchant approved the refund and I could even keep the item as it was not resalable condition. Even so it has been returned to the local store in Launceston on the 15th November 2024. I was told the merchant approved and processed the refund the day before in the 14th and it will take 7-10 days. I have now been on hold again for an hour and half to only be told the agent still does not have an answer for me. The online agent was also useless and could not help. There is only one phone number for customer care and it is a foreign call centre. Each person I have spoken with has told me entirely different things. There seems to be no clear policy or process regarding what needs to be followed to issue online returns or refunds. I’m taking this to fair trading

I bought an outdoor lounge from the online store….what a disaster!
Don’t buy the Wilma four piece outdoor lounge set. The table was damaged, the legs of the table were too short and the chairs sit so low to ground it’s ridiculous! You can’t even eat at the table properly.

I contacted them via email as there is no number to call them and I am still waiting for a response
Shocking service
I do NOT recommend Fantastic Furniture

I purchased a bed on line and the mattress in the store the service in store was great staff were very helpful and polite,put the mattress in the ute and off we went .the store by the way was Fyshwick ACT

Now the bed that we wanted was on line and you couldn’t buy it direct from the store , not a problem we jumped on line and made the purchase they took the money and gave us a delivery date of the 11th November we’ll after taking off 3 days from work as the delivery date kept changing we decided to lodge a complaint. What a waste of time,we are now 11 days later still no bed no answers and no communication from this company
After spending hours on the phone sending emails and calling freight companies i finally found my bed or at least some of it appears that it is sitting in a freight company waiting for box number three of three to arrive and that company are still waiting on a response from Fantastic Furniture. My advice don’t ever buy from these grubs on line . Fantastic furniture you have no idea the trauma you have caused my family especially my wife when is in the middle of radiation treatment A word of advice, don’t offer an online service if you are not capable of running it and you are clearly not capable.
I would welcome any response but won’t be holding my breath

I was advised on 14 November my delivery would be coming that day. I was at work by the time I got the message. I tried to contact FF so I could get the driver to call me when he was 45 minutes away and could only use the chat as the only way of communication. The BOT eventually connected me to a human. This was still via chat. I was told to contact the delivery company which I did. But they had a message service and I had to leave my number and they would call me back. This I did. I did not hear anything from them so kept calling and eventually someone answered my call. I explained the situation and they told me they would message the driver. Eventually the driver called. I left work and drove home only to be waiting and waiting. I called the driver who told me his vehicle was stuck in a driveway and he wouldn’t be able to deliver for a couple of hours. I asked if he could deliver tomorrow 15 November and he said he would save my number and call me when he was on his way. This morning there was no call from him. I went to work and waited for the call. No call. Eventually I called and he said he would be there in an hour. I left work again to take delivery. I waited and waited. I called again. This time I was told my delivery was not on the truck!!! He then told me he could deliver tomorrow. I asked what time. He said about 11.30. I told him I want to be the first delivery tomorrow morning or not to bother.
FF have my money
I have been inconvenienced working around their schedule. I have lost valuable work time which I have had to work late to make up the time. If my delivery does not arrive tomorrow I will be taking this further. I will be speaking to the ombudsman and I will be wanting a full refund! This is not cool!
And fyi, I never did receive a call back from the delivery company.
They will also be receiving a review

Utterly Disappointing! I bought a couch online and it said that it will be delivered in under two weeks. Two weeks has gone and no update at all. I called them up and was told that the sofa is still in production! Totally deceitful! Terrible wait times when calling their customer service. Their chat is useless! Had to cancel my order and I was told that the refund will take 7-10 business days! Wow! Talk about Fanstatic Failure!

Absolutely disgraceful service. Order a tv cabinet they were suppose to deliver on the Saturday never came . After 3 failed delivery times they finally arrived. But wait the product is broken… sent an email and three days later they say there sending me out the broken part will take 2 weeks. Just give ,e my money back and take the product. Will never buy from here again

When you don’t even get what you paid for….
Useless ….ordered and paid 9/9/24, 3-6 day delivery….ten days later…..
Numerous phone calls, unanswered emails, talking to AI on chat…….finally able to cancel order 19/9/24…..refund not processed until more phone calls, emails, AI chat on 1/10/24
Refund not actually in my account until 17/10/24.
What a bloody circus, full of really bad clowns.

Ordered bookcase
Absolute rubbish. One side fraction longer. After 2 days got someone to assist but still no good. Have had to throw it in rubbish. Have had other stuff which was ok. Very disappointed and annoyed just waste of money

One star just to write review!!

Where do I start?

Ordered an online exclusive bed frame on the 3/10/24 and was never contacted in any way about when it was going to be delivered within the delivery period they state on their website. I contacted the “customer service” on the 10/10 to ask where the order was up to and the agent said she had to email a third party and wait to hear back from them but will contact me the following day to let me know either way about where my order was. This lady was from the Phillipines and had no contact numbers to give me nor could she get in direct contact with those that apparently have my order whilst I was on hold. She then said after some time that my mattress would be delivered on Monday but could not confirm a time window. She said I should expect a text on Friday to inform me of a time frame the delivery company would deliver my item.

No phone call/text/email on the 11/10 as promised.

I followed up on the Monday and spoke to someone else in the Phillipines and was given the generic apology message and that they were waiting for a response from a third party etc. I made a complaint about the whole process and expressed that I have taken a day off from work to accept this delivery and need to know where this delivery person was as I had to pick my daughter up from daycare. No assurance that this was happening in this phone call. Then at 6pm, I am
Contacted by kinisi delivery company and they said they were at my door. They delivered the drawers that go under the bed frame but no bed frame! The bed frame package comes in 3 boxes. I took a pic of the package and made a complaint to fantastic furniture that majority of my order was missing and they did not know where the remaining items were but again apologised. I then receive an email from fantastic stating that my frame has been delivered and to rate the service so here we are. I’m still unsure when my bedframe will be delivered and, as a result, my daughter is sleeping on her new mattress on the floor as she cannot fit in the drawers that have been delivered.

To top it off, I spoke to a lovely local lady that stated that fantastic furniture are moving their “customer service” to the Philippines from December so good luck with them providing customer service to the standards that Australians expect! Apologies are not good enough when a company has taken money and have no intention to provide the goods in the period the customer is expecting based off their website guarantees.

If you are wanting cheaper, better quality items, try ikea! I’ve never had a bad experience with them but they didn’t have the style of frame I was after this time.

Overall the only thing that would be considered fantastic would be to stay away from this shonky company and their “customer service”. Most stressful purchase ever and it’s not over yet!

Soooo long to get a decent lounge that would fit through common area doors and front door. Fantastic Furniture delivery guys Decklin and Caiden from Newcastle Store went above and beyond to make that happen 😊 So happy with new lounge 🥰 From point of sale to delivery Fantastic Furniture met the brief!

I arrived at fantastic furniture Mitchell park Adelaide at 4.55pm
Admittedly a little late, although it was just for a quick return of a floor mat.
A guy came to the door “Darrel” and said we are closed, registers shut it’s 5 o’clock.
I said it is not 5oclock… he said rudely “its 5 o’clock by my watch!”
It was not 5pm by my mobile phone.

If I could give zero stars I would!! Not happy at all, rude customer service also closing earlier than advertised. Must of been closing registers at 4.45pm!!!
Very lazy manager/ worker and very bad customer service!!!!
Will not be going to this store again!

Mile end is so much better!!!