It was my first time setting up a league on Fantrax. I've played in leagues, but never set one up. I wanted to use Fantrax because it's so customizable. I made a few mistakes and received excellent he... See more
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The platform is incredibly customizable, so they are the perfect home for anyone who wants their league to be structured differently than the standard leagues you can get on any of the other sites.... See more
We are a well established Fantasy Hockey League running since 1997. We moved to Fantrax many years ago and we couldn’t be happier. They have continued to grow and enhance the app and if there is e... See more
Whether simple or complex, the support team always gives clear and concise responses to my queries. And when needed, they ask more questions to make sure we both fully understand situations. It’s very... See more
Company details
Written by the company
At Fantrax, our guiding principles are simple. We've created a superior fantasy sports product that is easy-to-use and completely customizable to set up your league the way you want to. It's also more powerful and feature-rich than the other guys. All backed up with the best customer service provided by people who actually care and want to make your experience better.
Contact info
200-5700 Yonge St, M2M4K2, Toronto, Canada
- jordan.daniel@fantrax.com
- fantrax.com
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Fantrax review
Fantrax is a really good fantasy platform. It has a lot of features and lets you customize your league way better than other apps. It can take a bit to get used to it but once you get the hang of it it is AMAZINGGG. The scoring updates are reliable and the app runs really well (most of the time). Overall its a really good app if you want to use it for more control over your own league settings.
Excellent Service
Not only is the product excellent, but the customer service is phenomenal. They get back to me typically within a day, and have always been able to resolve any issues or questions that I have. Highly recommend using Fantrax for any fantasy league, especially if you want more interesting rules and settings than the basics.
I have used Fantrax for years…
I have used Fantrax for years (Baseball, Football, Basketball and Hockey). I do use the pay version because we have some customized rules. Whenever I have a question, I submit through the site and they always respond and resolve the matter quickly (hours). I would not switch to any other service.
Since 2012 - 5 Stars
Our leagues have been with Fantrax since 2012. 5 stars is an easy rating. This is and has been a great website to use for our Fantasy Baseball leagues.
Always great support with any questions…
Always great support with any questions I have.
Great help from support team
Joesph from the support team was incredibly helpful sorting out an issue with locked player pool and was also very quick in responding. He helped get us this resolved in time for our draft and responded to multiple follow up questions
Great service!
Robert was able to help me out with a technical issue within hours. Been a Fantrax user for many years and absolutely love it. Best fantasy platform out there.
Good customer service
Good customer service. I know I bug the hell out of them and they are always helpful and professional.
MUCH Better Than the Corporate Other Guys
My league was with a big name corporate competitor for many years, but when the customer service started to lack and I began to feel like a number, I started to look elsewhere for my league. I moved our league to Fantrax years ago and we haven't looked back since. Whenever we need support, Fantrax provides it in a timely manner if not immediately. Compared to the other guys, Fantrax seems to appreciate customer loyalty.
Fantrax is the Way
Fantrax is the best Fantasy site. Great interface, lots of optionality, great support!
Went above and beyond
I had approached Fantrax feedback for a change in the way I wanted my league to play fantasy baseball. It was a different way - than we had been using - for owners to manage their teams and I was unable to figure out the settings. This process started at the end of January, Brandon helped me make the move, which was great but we - probably I - didn't understand how it would work. Fast forward to last week. My 40 players - yes 40 - all finally contacted me and I started to inputting everything to start drafts, but I had a problem with scheduling ... Long story short, a representitive named Robert came in and meticulously worked with me to not only get the issue fixed, he hung in there and continued to contact me for three days of help until he got me to a place where I think this league will be better than it is. Robert was fantastic. About all the techs I've dealt with at Fantrax have been helpful but Brandon and especially Robert have been the best I've worked with. Oh by the way, my leagues have been using Fantrax for about 17 years. We love the ease and the flexibility it provides. My league has players from eight different states. Thanks to Robert.
Ten Fun Years with Great Help When You Need It
I have been playing fantasy baseball with Fantrax since 2016. Only one time in all those years did I experience one little glitch while drafting my lineup. I e-mailed them for help by clicking the "Support" button on their platform and was astounded by how quickly they responded. They were very patient with me as I explained my issue and soon I got squared away, I especially enjoy their Best Ball games, which give you a chance to win back some cash if your team does well, but their free games are fun, too.
Excellent support!
Easy to use the ticket system. Super fast turn-around. Great communication afterwards. Thank you.
Best and most customizable platform
Best and most customizable platform. We run a hybrid roto/h2h league here. Can’t imagine any other provider being able to do what Fantrax does for us. We would need spreadsheets otherwise!
Fantrax Is The Best
The best place to fulfill your daily fantasy sports need.
Fast service --almost immediately fixed…
Fast service --almost immediately fixed the problem. We were on a tight timeline with the weekend coming up and the playoffs starting on Monday. The playoff settings were wrong and we needed fantrax support to fix it quickly. Very well done!
Would be 5 stsrs once response times improve
Response time is not as quick as last year. Only thing thst keeps this from being a perfect score
Great Support
In more than one occasion, I have sought customer support for assistance with perplexing situations I've encountered as commissioner of a baseball league. In each instance, the Fantrax people always respond quickly and professionally. At times, more than one exchange had to occur before the problem was resolved, but every person I dealt with showed great patience in each interaction.
Bob Stackhouse
Fantastic help in the app
Fantastic help in the app! Best fantasy app around
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